Google Relaxes Single Phone Number Requirement for Voice

To take advantage of Google Voice's telephony management features, users have had to fulfill a tricky requirement: convince their contacts to call them using the single "phone number for life" that comes with this free online service.

By Juan Carlos Perez
Mon, October 26, 2009

IDG News Service — To take advantage of Google Voice's telephony management features, users have had to fulfill a tricky requirement: convince their contacts to call them using the single "phone number for life" that comes with this free online service.

Google Voice: 5 Reasons to Use it, 5 Reasons to Think Twice
Slideshow: 10 Great Google Apps Add-Ons for the Enterprise

Not anymore. Google has decided to relax the requirement that all calls must come in via the Google number, and is making available a range of features under its voicemail service to calls made directly to users' cell phones.

Starting Tuesday, existing Voice users will be able to link their cell phones to the Voice voicemail feature. New members will get the option to sign up for a Google phone number and all Voice features, or sign up only for the cell phone voicemail service.

The link will work via the cell phone's conditional call forwarding service, which diverts calls to a specified number if they go unanswered for a certain number or rings or if the cell phone is out of the service area. Google won't charge for the service although cellular carriers may charge depending on the service plan.

"It's a low friction way for new users to adopt Google Voice without having to get a new number that their friends family have to start dialing," said Craig Walker [cq], Google's group product manager for real time communications.

By doing this, Google liberates a portion of Voice's functionality from the restriction of the Google number and makes the service attractive to people who are mostly looking for a better voicemail service for their cell phones.

Those people will get the option of adopting a Google phone number, and thus get the full menu of Voice features, later, if they choose to, Walker said.

Some voicemail features include text transcripts of messages, the ability check messages online or from a phone, receipt of messages via e-mail or SMS and the ability to assign different greetings to different callers.

Calls made to the Google-provided phone number can be routed to all or some of a user's other lines, as well as managed in various nifty ways.

However, Voice users are finding that many contacts insist on calling them on their discreet numbers -- cell phones, office lines, home numbers -- thus bypassing the Google service and its handy-dandy call management features.

Then there are Voice users who only or mostly use their cell phone for all or nearly all their calls, and thus don't have the problem of juggling multiple phone lines anyway, Walker said.

The reason why the voicemail feature is available only for cell phones is that they have a standard call-forwarding method, while landlines do not, he said.

Google Voice, called GrandCentral when Google acquired it in 2007, is available only by invitation. Those interested can request an invite from Google, or from a friend who has a Voice account.

For your IT organization to keep pace with the business, you need a new, faster approach to infrastructure deployment-an approach that increases agility and accelerates time to application value. That's HP Converged Systems. Built on Converged Infrastructure, these systems deliver the industry's first portfolio of pre-integrated, tested, and optimized infrastructure solutions for applications running in virtual, cloud, dedicated, or hybrid environments.
Even though virtualization has brought positive change to enterprise IT over the last decade, some skepticism remains about how valuable virtualization can be in the way companies deliver and run business applications. Uncover the truth about how you can run your business critical applications with confi dence without sacrifi cing
availability or service quality-and at lower costs.
This IDG whitepaper highlights key findings based on the Quickpoll Survey conducted with more than 300 Enterprise and Commercial IT decision makers worldwide about the state of their virtualization of business critical applications. This paper answers such questions as: What drivers are pushing companies to extend virtualization beyond servers? and What value are they realizing? Central to the paper are key results that expose risks of the past (fears of limited ISV support, performance impact) no longer are a factor for companies moving to 80+% virtualized.
This guide focuses on key considerations for IT Architects who are in the process of migrating Java applications from UNIX to Linux as part of their VMware server consolidation project.
This IDC white paper explains how much of the Enterprise IT community is at a crossroads in extending their journey to the private cloud: Companies must virtualize their business critical applications in order to reap the benefits of cloud computing. The paper also includes two case studies and a sidebar highlighting the experiences of three enterprises with virtualizing their business-critical applications, which include Oracle and Microsoft SQL databases, SAP and enterprise Java, and a Microsoft Exchange email system.
This guide provides best practice guidelines for deploying Exchange Server 2010 on vSphere.
Download this webcast to learn about the design considerations for virtualizing SQL workloads, performance and scalability information and high-availability options, as well as support considerations
Download this webcast to learn the virtual hardware design considerations for Exchange 2010, deployment using the building block approach, options for high-availability and disaster recovery and support considerations.
Virtualizing business-critical applications has become a key focus for organizations as they move along their virtualization journey. With the launch of VMware vSphere® 5, VMware is helping customers accelerate the deployment of business-critical applications, including Exchange, SQL, SAP and Oracle.
Want to say goodbye to missed SLAs? VMware can help you virtualize mission-critical applications such as Oracle, MS Exchange and SharePoint to achieve dramatic improvements in uptime, performance and responsiveness. In this webcast, we'll discuss the key benefits of virtualizing your agency's most critical applications and Oracle databases as a necessary first step in fulfilling OMB's mandate to move IT services to the cloud. With VMware, you'll be on the way to quick, effective and full compliance.
The complexity, cost and technological bloat of traditional Java EE application servers are often barriers to running a lean and efficient IT organization. Increased need for scalability and rapid application delivery are driving businesses to reconsider the platform they use for application deployment. By combining the portability and agility of the Spring framework with a lightweight application server, your organization can meet business demands while staying within budget constraints. VMware vFabric™ tc Server is a modern, lightweight Java application server based on Apache Tomcat. It improves developer productivity, control and manageability-and is the most flexible platform for virtualizing Java applications and workloads for the cloud. View this webcast to learn about real-world examples of companies that have adopted VMware vFabric tc Server and how to plan for future cloud deployments.
Traditional disaster recovery solutions are often too expensive, complex and unreliable to meet business requirements. As a result, IT departments are hesitant to expand disaster protection beyond their most critical applications, largely because they are uncertain whether the quality of the protection is really worth its cost. VMware vCenter™ Site Recovery Manager 5 is the market-leading disaster recovery product that addresses this situation for organizations of all kinds. It complements VMware vSphere to ensure the simplest and most reliable disaster protection for all virtualized applications.
Newsletter Sign-Up »

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all Newsletters | Privacy Policy
Resource Center