Users Should Delay Windows 7 Upgrade, Support Firm Warns

Users should wait for Microsoft to work out the bugs in Windows 7 before jumping on the new operating system, computer support firm Rescuecom said today.

By Gregg Keizer
Fri, October 30, 2009

Computerworld — Users should wait for Microsoft to work out the bugs in Windows 7 before jumping on the new operating system, a Syracuse, N.Y.-based computer support company said today.

[ For complete coverage on Microsoft's new Windows 7 operating system -- including hands-on reviews, video tutorials and advice on enterprise rollouts-- see CIO.com's Windows 7 Bible. ]

"From the calls we're getting, as well as our own experience in the past with all Microsoft's operating systems, we're recommending that people stick with their time-tested OS and wait for the dust to settle," said Josh Kaplan, president of Rescuecom.

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Citing a litany of reasons, ranging from the risk of losing data during an upgrade to tough economic times, Kaplan urged Windows users to put off upgrading to Windows 7 or buying a new PC with the operating system pre-installed. "There are some compelling reasons for both businesses and home users to move to Windows 7," Kaplan said, "so we're saying 'just wait for a bit.'"

Upgrading an existing machine -- whether it's running the eight-year-old Windows XP or the much newer Vista -- is particularly risky, he added, especially if users haven't taken time to make a full backup before they migrate their machines.

"Transferring all their data, their digital life essentially, is one of the most common, and most troubling, issues that users have," said Kaplan, noting that the chore is among the top problems Rescuecom's support technicians field. "Even if you're doing an in-place [upgrade], if you don't have a proper backup, you're still at risk. Without the proper preparation, moving to a new OS is risky for anybody."

Some users have found that out first hand. Among the top subjects on Microsoft's support forum is one that has put some PCs into an endless reboot loop when their owners tried to upgrade from Vista to Windows 7. Microsoft has not yet come up with a solution that works for all the users who have reported the problem, sparking frustration.

"I have had enough. I have now given up and have gone back to XP, which still works fine but is getting a little old," said "daeld" on the support thread dedicated to the endless reboot problem .

"Wait until your current hardware dies, buy a new PC with Windows 7 then transfer your data from backup to the new one," said Kaplan. "If you wait, there will be even more computers designed for Windows 7, and the driver situation will be better. While Windows 7 is made to be compatible with the same hardware and software as Vista, there are always exceptions. It's safer to wait for the patches and new drivers to be released."

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