Oracle Enacts 'all Or Nothing' Hardware Support Policy

Oracle has adopted what amounts to an "all or nothing" hardware support policy, according to a document the vendor has posted on its Web site.

By Chris Kanaracus
Thu, March 25, 2010
Page 2

"Our view is that Oracle is likely to take a harder line in terms of enforcing its support policies than Sun did, particularly in the small to medium-sized business market," Walravens wrote. "Our checks suggest that some of these customers sometimes used patches from supported machines on unsupported machines."

SMBs might look to alternatives as a result, but Oracle's move may prove effective with bigger customers, Walravens added. "To avoid the hassle of registering each machine, larger accounts may increasingly move to site license arrangement. In the end, our checks suggest Oracle is focused on the higher-end customers who want support and are willing to pay for it on every machine."

Oracle is pushing a vision of soup-to-nuts systems spanning storage and servers to applications, saying the tight integration of all those components will pay big dividends for customers.

"The question is, can Oracle deliver such amazing performance by owning the [entire] stack that the big customers will want to stay with them?" Walravens said in an interview.

But enterprises are also looking for "a single point of accountability," instead of the finger-pointing that can occur over problems when multiple vendors are involved in a system, Walravens said.

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