CIO Tenure Worries: Are Competing Roles Dragging You Down?
At a time when technology's role in our everyday lives should be garnering more power for the CIO, data shows that many CIOs find themselves struggling to rationalize dual "staff" and "line" roles within the organization. Chris Curran shares advice on how CIOs can strive for longer tenure.
Thu, April 22, 2010
CIO — With the men's and women's NCAA basketball tournaments wrapped up and the seasons officially over, the coaching carousel can earnestly shift into high gear. In the corporate world, while there may not be a uniform season for executive turnover, many recent headlines have been linked to the topic of "CIO tenure."
There is some troubling new data related to the role of the CIO which, in turn, could point toward a direct relationship with CIO tenure. Half of the respondents in Diamond Management & Technology Consultants' soon-to-be-released Digital IQ 2010 survey report that more than 30 percent of the dollars spent on IT is done outside of IT. Power in any organization usually follows those who can create new revenue and value, but our survey shows that 75 percent of the CIO's innovation role is internally facing.
We surveyed 592 executives for this year's study, with respondents comprising equal parts business leaders and IT leaders for purposes of balance. Questions cover an array of issues, ranging from attitudes about IT's contribution to corporate competitiveness, to business/IT alignment, to IT management practices.
The Digital IQ results indicate that CIOs who are involved in the strategic planning of the organization are more likely to drive business success. At a time when technology is reinventing marketing and competition, and information is often the product, the CIO is the only member of the executive team who fills both "staff" and "line" roles. Moving forward, the trick will involve successfully managing these dual roles.
While this will keep many a CIO up at night, it begs the question, "How can CIOs be losing power and influence at the very time that they should be gaining it?" Apps for the iPhone are changing our expectations of mobile capability; Facebook has 400 million users; Coke and Pepsi (PEP) have embraced social media as a new means to get their message out; the giant Siemens is using YouTube to tell its message to doctors and technicians alike; massive data mining is creating new insight, and data visualizations making these insights more usable—and the pace of change is increasing each day.
Forty-six percent of both business and IT executives surveyed for the Digital IQ say the CIO is not an active participant in their companies' business strategy development. With developments in areas such as cloud computing and pay-as-you-go IT, business leaders will raise more questions about the role CIOs and their IT departments should play. With such uncertainty surrounding the CIO, it's easy to see why a quarter of them are fired based on performance, and their average tenure still hovers between four and five years—with "burnout" and "poor fit" as the lead factors in many cases.