What We’re Reading From the Sept. 1 Issue of CIO Magazine

Books by Nancy Lublin, Richard A. Clarke, Vineet Nayar and Marcia Reynolds, plus research from Gartner


Fri, August 27, 2010

CIO

Zilch

The Power of Zero in Business

By Nancy Lublin

Lublin knows a thing or two about stretching a dollar. After using a $5,000 inheritance to start Dress for Success, a charity that provides clothes and training to help women in need land jobs, she became the CEO of DoSomething.org, a site connecting teens with volunteer opportunities. Now she’s advising the for-profit world on how to get big results on a shoestring budget. Some tips: be generous with titles, say thank you, and share information at every level. Portfolio, $25.95

Cyber War

The Next Threat to National Security and What to Do About It

By Richard A. Clarke and Robert K. Knake

Book Early in this book, Clarke compares the current state of cyberwarfare to the early days of nuclear weaponry: Its enormous power is not yet understood and its use is not yet regulated. If that seems far-fetched to you, talk to Estonia. In 2007, its infrastructure was shut down for a week by a massive denial of service attack. Something similar could happen here, Clarke argues, because many businesses have become part of our national infrastructure. (To read an interview with Clarke, see “Richard Clarke: Your Company Is a Front in a Future Cyberwars.”) Ecco, $25.95

Employees First, Customers Second

Turning Conventional Management Upside Down

By Vineet Nayar

Book When Nayar became CEO of IT services provider HCL Technologies, it was in danger of falling behind the market. So he stood traditional ideas about running a company on their heads, adopting what Fortune calls “the world’s most modern management.” First, he asked employees what problems they saw, then began sharing everything with them—they can check the company’s financial health on its intranet—and making managers more accountable to subordinates. Finally, he entrusted others, especially CIOs, with imagining and implementing transformative processes. Harvard Business Press, $24.95

Watchlist

Continuing Changes in the Nature of Work, 2010-2020

By Tom Austin

Research What might your office be like in 10 years? Austin, a Gartner fellow, predicts it will probably be more collaborative, less formal and much, much more virtual. In fact, employees may no longer have any provided workspaces or set schedules, doing everything from home and at all hours. Does your IT department have a plan for that future? www.gartner.com/resId=1331623

Wander Woman 

How High-Achieving Women Find Contentment and Direction

By Marcia Reynolds

Book According to Reynolds, an organizational psychologist, there’s a type of woman who, in her drive to succeed, often finds herself unsatisfied. As a result, she frequently switches jobs in search of a new challenge. Reynolds aims to help such women recognize their reasons for feeling this way so they can use that insight to their advantage and find work that satisfies. She also wants those who find themselves hitting the glass ceiling to discover ways to get more responsibility without necessarily moving up. Berrett-Koehler Publishers, $17.95

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As more and more CIOs are beginning to see significant benefits from letting employees choose the device they use to get their jobs done, the Bring Your Own Device (BYOD) trend is spreading. According to the Computerworld Consumerization of IT Study, about half of the 604 respondents said their organizations allow employees to do work using their own devices either away from the office or at work. Whether these devices are smart phones, tablets, or laptops that are used in the office or while working remotely, companies that embrace this trend are finding their employees are more productive and experience greater job satisfaction. What's more, enterprises can significantly reduce up front costs and allow for flexible work hours by letting employees use their device of choice anytime, from anywhere.
In this paper, we analyze the delivery of live and on-demand mobile video content. It focuses on specific ways in which organizations can follow best practices to ensure the experience of video communication is maximized for viewers, while keeping corporate networks running smoothly.
There's no denying that the wisdom of a company resides in the heads of those directly responsible for the non-routine work of the organization. There's also no denying that management teams are looking to find better employee communications solutions and reduce costs. This is coupled with increased demand to better manage projects, customer service, product launches, training, and sales by workforces that are separated by time zones and using mobile devices. This need for wide-scale communications at lower cost is fueling recent organizational demand for scalable, affordable enterprise video and employee generated video content or "EGC"
The wave of video in the enterprise will continue to rise as the communication medium and the enabling technologies become ubiquitous in our daily personal and business lives. Businesses must be fully aware of the challenges and requirements of deploying an enterprise video solution. With a proper approach, adequate preparation, and skilled analysis, your organization will be able to accurately build an effective, scalable YouTube for the Enterprise framework that leverages your existing IT infrastructure and is aligned with your business goals.
This whitepaper aims to identify those users, the reasons they exist and to outline what your organization can do about them.
A mid-sized business needs the same financial performance control and measurement capabilities as a large corporation, but in a solution that's affordable, easy to implement and scalable. This guide simplifies the search by helping CFOs understand the 10 must-have characteristics of today's best financial performance management solutions.
Date/Time: June 5, 2012, 11:00 a.m., EDT, 4:00 p.m. BST / 3:00 p.m. UTC

Please join us for this webcast, as Dr. Barry Devlin, Founder and Principal, 9sight Consulting, describes what operational analytics can do for your business and reviews an architectural approach that will enable you to make it a reality.
Have you been thinking about what it would take to start using virtualization? Or do you know the basics and want to find out more? No problem. This webcast is designed for anyone with little to no knowledge of virtualization technology. Attend this webcast to learn:

-A basic overview of the business value of the technology and some key capabilities that make virtualization so valuable to IT and the businesses you serve.
-The basics for creating virtual machines and the key choices that can be made along the route to deployment.
View this on demand webcast to learn if moving business communications to the cloud is right for your business. Featured industry experts DMG Consulting LLC president, Donna Fluss, Frost & Sullivan principal analyst, Michael DeSalles, and Interactive Intelligence senior vice president, Joe Staples discuss this topic and help you answer your pressing questions at the conclusion of this web event.
In this webcast, Vantage Point Performance's Michelle Vazzana will reveal how to coach your reps to better performing pipelines.
In this webcast produced by the Sales Management Association (SMA), Forrester's Scott Santucci will explore the new sales paradigm and discuss how businesses must transform their selling models into dynamic, communications-intensive systems, empowering individual sellers to define, create and deliver value to customers.
SAP Sales OnDemand is intuitive, leveraging social collaboration capabilities you already know how to use. It enables fast, effective team collaboration and account management to help you sell more effectively. Watch the video to see how!
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