How To Let Information Guide IT

Symantec CIO Dave Thompson shares his thoughts on the importance of information to an organization and the disconnect between how much a company values information yet also seems unwilling to do what is necessary to utilize and secure it.

By David Thompson, Chief Information Officer at Symantec Corp.
Thu, December 02, 2010

CIO — Generally in life, in order to make money, one has to work. In almost every situation, working involves some type of information. Interestingly, not everyone understands that in order to work well, the information employees use needs to be managed and secured as effectively as possible. When everything is said and done, if information isn't facilitated, people don't make as much money and companies don't reach their full potential.

Something is Missing

The Harvard Business Review recently did a survey of top business executives worldwide. The results clearly show a disconnect between what leaders believe and what they do in terms of their information.

According to that survey, 85 percent of executives say information is a critical strategic asset. At the same time, only 36 percent say their organizations are in a good position to use information in growing their businesses. In addition, 54 percent of the CEOs surveyed said information is a key asset, but only 21 percent strongly agree that investing in IT is critical to the growth of their business.

Another startling contrast is illustrated by 64 percent of CEOs responding that one of the most important things they can do to close the gap between where their business is today and where they want to be in the future is to improve processes relating to the flow of information, yet only 29 percent said integrating data through IT is strategically important.

What's Missing?

For some reason, organizations aren't seeing the critical relationship between IT and success. IT is the means whereby information is handled. Why aren't organizations seeing this? Part of it could be technology fatigue—executives struggle to maximize the technology they already have. While businesses say that focusing on existing technology and information is a priority for them, the study found that 67 percent of the surveyed executives struggle to make the best use of the information they already have.

Part of the disconnect could also stem from the dramatically changing IT landscape. Fortunately, technology trends like virtualization, cloud computing and mobility are becoming more of a priority for organizations and consumers. The result is that companies are now being forced to think more carefully about how they secure and manage the large amount of information they handle.

Reorganizing IT to fix this is often a foreboding task. It's likely that some organizations are simply unwilling to invest the effort required to break down silos and set up new processes in order to fully take advantage of their information and infrastructure. How can executives be sure it's worth it?

The truth of the matter is that organizations don't need to invest in an entirely new IT infrastructure to close this gap. They will, however, need to shift their thinking to ensure they are focused on information management, security and overall strategic investments.

Eliminating Information Islands

Today, most companies are not organized around information, but around infrastructure. They focus on servers, storage and applications, when those are actually means for handling information. This results in information islands — an inability to secure and manage information consistently. Such islands lead to duplication, inefficiency and an inability to use information for competitive advantage.

Every organization is capable of eliminating such islands. The following steps will enable companies to better manage information, and ensure it is easily available for recovery and discovery. First, companies need to back up information, archive it for the long term and stop data loss. Next, deduplicate closer to information sources to eliminate redundancy. Third, reduce storage and risk by deleting everything, not keeping it, forever, and finally, deliver a compliance- and litigation-ready information infrastructure.

These actions will help organizations reduce storage costs and move away from information islands to an information management strategy that is architecture- and infrastructure-agnostic, while also managing the massive amount of unstructured data.

Additionally, from an information delivery standpoint, properly adopting models such as virtualization and cloud computing will be important. For virtualization, ensuring that there is one backup solution to protect both physical and virtual servers is key to streamlining. Information is also being moved to the cloud. It's important for organizations to adopt cloud-ready storage infrastructure so they are ready and set to accelerate the benefits of the virtualization and cloud computing models.

Security is Still Not Sufficient

Over the next few years, one of the greatest challenges organizations will face is balancing increased openness with greater security to extract maximum value from their information — all while managing it at a rapidly growing pace. This requires companies to address security best practices, such as being fully compliant, diverting security breaches and avoiding company/customer data theft.

Slideshow: Security Quiz: How Well Do You Know the Insider Threat?

While it's puzzling that companies don't always adequately secure their information, four main points can be identified as reasons for laxity:

1. IT policies that are not enforced leave businesses exposed to broken processes that hinder protection. Businesses can address this vulnerability by prioritizing risks and enforcing strong IT policies that span across their various locations.
2. Poorly protected information leaves organizations vulnerable to security breaches and data loss because they do not know where their information assets are at any given time or who has access to this information. Businesses need to take a more content-aware approach to protecting information so they know where sensitive data resides, who is accessing it and how it is entering or leaving the company.
3. Businesses with poorly managed systems are vulnerable to security breaches and attacks because they cannot efficiently manage their IT infrastructure through its lifecycle. This can be addressed by leveraging various toolsets that provide integrated capabilities for managing security.
4. Infrastructures that are not protected lead to increased vulnerability because they do not have the visibility across the infrastructure that is required to identify gaps for protection and offer recommendations for remediation. Businesses can address this with integrated security technologies that provide insight into their infrastructure, proactive protection across the entire environment and rapid response to emerging attacks.

Continue Reading

What is Tech Briefcase?
TechBriefcase is a new, free service where IT Professionals can Search, Store and Share IT white papers and content like this. Learn more
Bookmark content
Speed up your research efforts with content across the web.
Search and Store
Find the white papers you need. Create folders for any topic.
View Anywhere
Open your briefcase on your iPhone, tablet or desktop. Share with colleagues.
Don't have an account yet?
Whether your data center is large or small, it faces a similar set of roadblocks to efficiency, uptime, and ROI. This white paper reveals the six most common and intractable problems facing the data center and explains how to rectify them while improving efficiency and uptime.
Innovations are changing the role procurement plays within the enterprise. SAP's Chris Salis, Global Vice President of Procurement Solutions, and Emily Rakowski, Senior Director and Head of Procurement Solutions Marketing discuss how SAP Procurement Solutions are the strategic differentiators of innovation.
In August 2011, Benny Kirsh was named VP and CIO at Infoblox, an industry-leading developer of network infrastructure automation and control solutions. With more than 25 years of experience, Kirsh is responsible for driving strategic advancements via the company's IT infrastructure and applications.
In this Quest white paper, gain a deeper understanding of all the dangers involved with privileged account ("super user") management. Learn to mitigate risks by enabling granular access control and accountability for admin or super user accounts. Read it today.
As more and more CIOs are beginning to see significant benefits from letting employees choose the device they use to get their jobs done, the Bring Your Own Device (BYOD) trend is spreading. According to the Computerworld Consumerization of IT Study, about half of the 604 respondents said their organizations allow employees to do work using their own devices either away from the office or at work. Whether these devices are smart phones, tablets, or laptops that are used in the office or while working remotely, companies that embrace this trend are finding their employees are more productive and experience greater job satisfaction. What's more, enterprises can significantly reduce up front costs and allow for flexible work hours by letting employees use their device of choice anytime, from anywhere.
In this paper, we analyze the delivery of live and on-demand mobile video content. It focuses on specific ways in which organizations can follow best practices to ensure the experience of video communication is maximized for viewers, while keeping corporate networks running smoothly.
Date/Time: June 5, 2012, 11:00 a.m., EDT, 4:00 p.m. BST / 3:00 p.m. UTC

Please join us for this webcast, as Dr. Barry Devlin, Founder and Principal, 9sight Consulting, describes what operational analytics can do for your business and reviews an architectural approach that will enable you to make it a reality.
Have you been thinking about what it would take to start using virtualization? Or do you know the basics and want to find out more? No problem. This webcast is designed for anyone with little to no knowledge of virtualization technology. Attend this webcast to learn:

-A basic overview of the business value of the technology and some key capabilities that make virtualization so valuable to IT and the businesses you serve.
-The basics for creating virtual machines and the key choices that can be made along the route to deployment.
View this on demand webcast to learn if moving business communications to the cloud is right for your business. Featured industry experts DMG Consulting LLC president, Donna Fluss, Frost & Sullivan principal analyst, Michael DeSalles, and Interactive Intelligence senior vice president, Joe Staples discuss this topic and help you answer your pressing questions at the conclusion of this web event.
In this webcast, Vantage Point Performance's Michelle Vazzana will reveal how to coach your reps to better performing pipelines.
In this webcast produced by the Sales Management Association (SMA), Forrester's Scott Santucci will explore the new sales paradigm and discuss how businesses must transform their selling models into dynamic, communications-intensive systems, empowering individual sellers to define, create and deliver value to customers.
SAP Sales OnDemand is intuitive, leveraging social collaboration capabilities you already know how to use. It enables fast, effective team collaboration and account management to help you sell more effectively. Watch the video to see how!
Newsletter Sign-Up »

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all Newsletters | Privacy Policy
Sponsored Links

High performance. Delivered. Click to see Accenture's client successes

Master the cloud with the power of convergence from HP

Connect with IT leaders redefining mobility at the Enterprise Mobile Hub

Choose New and manage one device instead of 170

Choose New for 8x the firewall and NAT performance

Check out a smart way of mobilizing your business with enterprise-ready Samsung Mobile.

Redefine your data center with HP servers.

Enhance your business with Windstream IT Solutions. Speak to someone local.

BlackBerry® Mobile Fusion. Different mobile devices. One platform.

CYBERMARYLAND | Learn Why Maryland is the Epicenter for Cybersecurity

Get Ethernet speeds from 1 Mbps to 10 Gbps - Comcast Business Class

Cognizant. Leading in Business, Application & Technology Services

Collaboration: driving better business outcomes

Gain cutting-edge insights at MIT in 2-5 day executive programs.

Click to see how Accenture has delivered high performance to clients

Complimentary Gartner Report on BYOD: Media Tablets & Beyond. View Now

Elevate storage agility and efficiency with HP 3PAR storage.

Choose New and slash the number of devices you manage

Customized information views & Twitter events at New Fulcrum Point

Splunk translates machine data into "aha" moments for IT and the business.

ManageEngine Desktop Central - Automate and Audit Your Desktop Management! Learn More...

Cloud Readiness Starts with Intel® Technology

Visit the Virtually There Learning Page to learn how to use virtualization to your competitive advantage.

Free: Hunter Muller's "The Transformational CIO."

Join us for an upcoming Microsoft 365 live online demo event.

Discover your easiest path to unified communications

Virtualizing Your Infrastructure Just Got Easier

Connect with global CIOs now at Enterprise CIO Forum

Resource Center