BlackBerry 6 Security: How to Wipe Your RIM Smartphone, Restore Factory Settings

CIO.com's BlackBerry black belt Al Sacco details the process to security wipe a BlackBerry smartphone running RIM's latest mobile OS, BlackBerry 6.

By
Tue, December 14, 2010

CIO — Many reasons exist for why you might want or need to "security wipe" a BlackBerry, or completely erase all personal data stored on your handheld: You got a new smartphone and plan to retire the older device; you're trading in your existing BlackBerry for a new one from your wireless carrier; you and a friend are swapping devices; you loaded too many applications or media and just want to start over from scratch; etc.

BlackBerry Options Screen in BlackBerry 6 OS
BlackBerry Options Screen in BlackBerry 6 OS

Whatever your reason, BlackBerry-maker Research In Motion (RIM) (RIM) makes it very easy to security wipe a BlackBerry using its latest mobile OS software, BlackBerry 6. Waaaaay back in the fall of 2008, I wrote a post on how to clean or wipe your BlackBerry smartphone running RIM's OS 5, so those of you with a BlackBerry 5 smartphone will want to jump over to that older tutorial.

The security-wipe process is very similar in both BlackBerry OS 5 and BlackBerry 6--in fact it's even more intuitive in the newer OS. And the following four steps will wipe your BlackBerry smartphone clean and restore the handheld to factory settings in no time. Keep moving for specifics. (Note: If you BlackBerry is connected to a corporate BlackBerry Enterprise Server [BES], you may be unable to completely restore your device to factory settings, though you should still be able to wipe it clean, depending on the specific IT policies associated with your device. Check in with your BlackBerry administrator if you encounter issues.)

How to Security Wipe Your BlackBerry 6 Smartphone

1) Begin the BlackBerry security wipe process by opening up the main BlackBerry Options menu--the icon looks like a wrench when using the default BlackBerry theme. (Learn more about BlackBerry themes here.)


BlackBerry Security Options Screen in BlackBerry 6 OS
BlackBerry Security Options Screen in BlackBerry 6 OS

2) Next, scroll down to and select the Security option on the following screen, then choose the Security Wipe listing on the next page.

3) The Security Wipe screen displays a number of options and associated checkboxes that let you specific whether you want to delete E-Mail, Contacts, etc., User Installed Applications and/or all the data stored on your Media Card.


BlackBerry Security Wipe Screen in BlackBerry 6 OS
BlackBerry Security Wipe Screen in BlackBerry 6 OS

4) Finally, to initiate the process, type in the word "BlackBerry" in the confirmation field on the Security Wipe screen, accept any final confirmation pop-ups you may see, and voila, your BlackBerry device is on its way to its factory state. It may take up to an hour to completely wipe your device, depending on how many messages and other data you have stored on-device, so be patient.


FREE CIO BlackBerry Newsletter
Get better use out of your BlackBerry and keep up-to-date on the latest developments. Sign-up »

Continue Reading

What is Tech Briefcase?
TechBriefcase is a new, free service where IT Professionals can Search, Store and Share IT white papers and content like this. Learn more
Bookmark content
Speed up your research efforts with content across the web.
Search and Store
Find the white papers you need. Create folders for any topic.
View Anywhere
Open your briefcase on your iPhone, tablet or desktop. Share with colleagues.
Don't have an account yet?
This research assesses the impact of the growth in media tablets and other "off desktop" form factors entering IT deployments and makes recommendations on building an enterprise management plan based on industry best practices.
This BYOD implementation guide from Absolute Software provides three simple steps to legally secure and manage employee-owned devices within a corporate environment.
The promise of enterprise mobility means that employees are more productive and address business issues in a timely, untethered manner.
Learn why a mobile development platform is critical to be able to support today's complex enterprise mobility strategies. Learn what to look for in a mobile development platform and how apply these tools whether you're developing a dedicated app for one device or multiple apps running across multiple devices.
Learn how developers are using HTML5 and native development methods to build mobile apps. Get practical insights on how these tools are being used, what's driving their usage, and how to choose the best development approach for your business.
Driven by explosive growth in smartphone and tablet sales, enterprise mobility has become an essential part of business. Organizations across industries are developing internal- and external-facing mobile applications that drive revenue, build brand loyalty, strengthen communication with partners, and enhance employee productivity. Learn how keeping pace in this market requires an agile, flexible, and iterative approach to application development.
Ben Snyder, Desktop Support Analyst at Under Armour, discusses how this fast-growing company with thousands of mobile employees uses an automated process to manage its mix of PC and Apple devices from a single console.
At one time, a smart phone was only on executive tool that increased productivity. But now, more employees than ever before are bringing their own mobile devices and tablets into the workplace. CIOs must satisfy this new class of users but they need the tools to manage the growing number of devices and tablets over a wider variety of mobile operating systems.

Join David Heit, Senior Director of Product Strategy for Research In Motion (RIM) and award-winning technology editor Stan Gibson for a look at the forces that are transforming mobile IT today. In this Webcast you will learn about BlackBerry(R) Mobile Fusion and now you can manage and secure BlackBerry(R), iOS and Android(TM) devices all from one unified interface.
How "mobile ready" is your infrastructure? This Mobility Knowledge Vault provides a wide variety of expert advice on how to strike a balance between end user ease-of-use and security. Prepare your organization with primers on data encryption and user authentication, device disablement and devising an employee-liable device strategy that makes both IT and users happy.
Today's workforce is truly mobile. At the office, from customer sites, even at home or in a hotel - their connectivity and application performance needs remain the same. But even though their requirements don't change, the challenges in meeting their expectations do.
Stay connected while on the go
As the workforce around the world becomes more mobile, enterprises are enabling their workers to stay informed and connected while on the go. Deploying Workday's cloud-based mobile solutions could not be easier!
Mobility is reshaping business worldwide. It's also reshaping how IT operates, fueled by the "Bring Your Own Device" trend, a trend that's been in the making since at least 2008. In this webcast, you'll learn how world IT leader SAP has embraced BYOD for lower costs, higher employee satisfaction and better business outcomes.
Newsletter Sign-Up »

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all Newsletters | Privacy Policy
Sponsored Links

Master the cloud with the power of convergence from HP

Connect with IT leaders redefining mobility at the Enterprise Mobile Hub

Choose New and manage one device instead of 170

Choose New for 8x the firewall and NAT performance

Check out a smart way of mobilizing your business with enterprise-ready Samsung Mobile.

Redefine your data center with HP servers.

Enhance your business with Windstream IT Solutions. Speak to someone local.

BlackBerry® Mobile Fusion. Different mobile devices. One platform.

Click to see how Accenture has delivered high performance to clients

CYBERMARYLAND | Learn Why Maryland is the Epicenter for Cybersecurity

Get Ethernet speeds from 1 Mbps to 10 Gbps - Comcast Business Class

Cognizant. Leading in Business, Application & Technology Services

Collaboration: driving better business outcomes

Gain cutting-edge insights at MIT in 2-5 day executive programs.

Complimentary Gartner Report on BYOD: Media Tablets & Beyond. View Now

Elevate storage agility and efficiency with HP 3PAR storage.

Choose New and slash the number of devices you manage

Customized information views & Twitter events at New Fulcrum Point

Splunk translates machine data into "aha" moments for IT and the business.

ManageEngine Desktop Central - Automate and Audit Your Desktop Management! Learn More...

Cloud Readiness Starts with Intel® Technology

High performance. Delivered. Click to see Accenture's client successes

Visit the Virtually There Learning Page to learn how to use virtualization to your competitive advantage.

Free: Hunter Muller's "The Transformational CIO."

Join us for an upcoming Microsoft 365 live online demo event.

Discover your easiest path to unified communications

Virtualizing Your Infrastructure Just Got Easier

Connect with global CIOs now at Enterprise CIO Forum

Resource Center