Supporting Office 2010: Tips for Preventing Help Desk Calls
After an Office 2010 migration is complete, support issues are inevitable. Here are four Office 2010 support tips for staying ahead of user gripes and reducing service desk calls to help make the most of your Office 2010 investment.
Fri, June 17, 2011
One Technisource client cited in the report developed short guides showing users the basic differences between Office versions, and posted the guides on the company's help desk support Web site.
IT programmed the message users receive when they call the help desk to direct them to where the reference guides are located online. Also links to the reference guide are emailed to users when they call the help desk, and if required, the company's IT support professionals walk users through a sample of the guide.
Customizing Office 2010
One way to alleviate Office 2010 support calls is to prevent situations from happening at all. Technisource notes that there are a variety of customization possibilities with Office 2010 that will help provide users with a standardized and easy-to-navigate environment.
One basic example: Putting key functions like "Print" in the Quick Access Toolbar to alleviate calls to the Service Desk asking, "How do I print?"
Shane O'Neill covers Microsoft, Windows, Operating Systems, Productivity Apps and Online Services for CIO.com. Follow Shane on Twitter @smoneill. Follow everything from CIO.com on Twitter @CIOonline and on Facebook. Email Shane at firstname.lastname@example.org