Google CIO: Don't Fight Consumerization of IT

In a Bloomberg Businessweek article, Google CIO Ben Fried reflects on the benefits of letting employees have their way with technology. Forrester Research agrees that IT managers should relinquish control, but not before methodically analyzing workers' wants and needs.

By
Mon, October 03, 2011

CIO — In a recent issue of Bloomberg Businessweek, Google CIO Ben Fried penned an ode to letting go.

That may sound a bit "Zen Buddhist," but it's becoming a critical message for the modern CIO. With the workplace being invaded by workers armed with personal tablets, laptops and smartphones demanding to rule their own tech destiny, what is a CIO to do to prevent chaos?

Step one, according to Google's Fried, is not to fight it. He admits up front that most CIOs are cautious by nature. They are typically in charge of the largest cost center in the company, and most of the technology budget is for hardware and software that was bought last year or the year before.

"The CIO ends up moving slowly, while being the face of technology — one of the fastest-moving industries in the world," writes Fried. Yet CIOs also must contend with "cosmic pressures like cloud computing services and the rise of consumer technology that are forcing change in the landscape."

Learning how to harness all that change, instead of fighting it, is what will separate the successful CIOs of the future, writes Fried. However, he does concede that it is difficult for CIOs to give up control because for so many years they have written the checks and determined what technology employees would use. When workers bring their iPhones to IT and demand that they be connected to the corporate network, CIOs may feel that their authority is being undermined.

"They tend to see that as, 'Oh my God, they are imposing on me,'" writes Fried. But on the other hand, that's one device that the company won't have to pay for.

"It's one less thing you have to buy and one less carrier contract you have to maintain," he writes. "It is one problem off your organization's back." Fried did not always believe in allowing employees to choose what technologies they want to use for work. He thought it would be very costly, but was surprised to discover that "when you give people the choice of their toolset, they end up supporting themselves much more."

It's worth noting that this kind of do-it-yourself policy would work better at Google, a place brimming with tech-savvy employees. Try it at an insurance company and you're likely to get different results.

But one thing holds true in this new era of consumer IT: You have to trust your users, but you also have to know what makes them tick in order to know the limits of that trust.

Continue Reading

Virtualization and cloud are driving new requirements for data center network performance, VM support, automation and simplified orchestration. This paper outlines Extreme Networks® open fabric approach to high speed, low latency networks for modern data centers.
The evolution of the network to provide the intelligence needed to address user, device and application mobility is underway. In this white paper, Extreme Networks® outlines the five phases required to bring mobility into the network.
Individuals and businesses alike are embracing the digital revolution. Social networks and digital devices are being used to engage government, businesses and civil society, as well as friends and family.
Whether you need to build a business case for a UC system, or are ready to select a new solution, this white paper offers a thorough, side-by-side comparison of ShoreTel and Avaya offerings to help you make informed decisions.
Compared with Cisco products, ShoreTel UC can offer numerous advantages, including streamlined deployment and management, easier scalability, and a significantly lower total cost of ownership (TCO).
This must-read publication features independent research from Gartner, providing a wealth of information around best in breed Unified Communication systems. 12 Unified Communications vendor ratings, along with their strengths and cautions, are provided.
How "mobile ready" is your infrastructure? This Mobility Knowledge Vault provides a wide variety of expert advice on how to strike a balance between end user ease-of-use and security. Prepare your organization with primers on data encryption and user authentication, device disablement and devising an employee-liable device strategy that makes both IT and users happy.
Join us for this live web event where featured Forrester Research principal analyst, Art Schoeller and Interactive Intelligence senior vice president, Joe Staples will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business.
Tune into this insightful webinar to see Riverbed Technology product marketing manager Joe Ghory present the facts on how you can ensure consistent performance wherever workers connect, get the most out of limited connectivity, and accomplish more by eliminating round trips and slow latency.
As greater numbers of datacenter servers transition from the physical to the virtual world, the components of virtualization success come to the fore. What scores of organizations have discovered is that success is derived from an optimal pairing of the right software platform with the right hardware platform.
Have you been looking to hear about customer's experiences with the new VMware vCenter Site Recovery Manager product? View this webcast to learn about VMware customer, Navicure, and their experiences testing and evaluating the recovery manager, their progress in implementing it in their environment and their advice other customers considering using vCenter.
Many enterprises have discovered that the use of virtualization to support desktop workloads creates a range of significant benefits. These benefits include price efficiencies, improved IT management and greater agility and choice for end users.

This VMware sponsored webcast with IDC will provide both quantitative measurement of the business value -- defined as the expected ROI -- and qualitative analysis associated with the use of VMware View™. IDC will also provide an analysis of the View Composer and ThinApp™ features of VMware View, including the business value of these solutions and an overview of how they work.

Attend this webcast to learn about:
- Challenges and barriers that might impede the adoption of desktop virtualization
- Navigating roadblocks to facilitate a strategic implementation
- Optimizing qualitative and quantitative benefits to IT and your business
Newsletter Sign-Up »

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all Newsletters | Privacy Policy
Sponsored Links

Eliminate storage boundaries with HP.View the on-demand webinar to learn more

HP Enterprise Security recognized as leader in Gartner's DAST Magic Quadrant - get it now!

Push the limits of virtualization with HP. Get the tech dossiers and learn how you can put an end to runaway virtual sprawl.

Splunk translates machine data into "aha" moments for IT and the business.

Evolving Your Data Center for the Cloud

Get Ethernet speeds from 1 Mbps to 10 Gbps - Comcast Business Class

Gain cutting-edge insights at MIT in 2-5 day executive programs.

Converge your infrastructure with HP. Access a valuable case study in the CI Resource Center now.

Redefine Software support with HP

Click to see how Accenture has delivered high performance to clients

Learn how Accenture helps clients become high-performing businesses.

Join the Conversation. Follow Oracle EPM & BI on Twitter Today.

Check Point Trusted by the Global 100

BlackBerry® Mobile Fusion. Different mobile devices. One platform.

It's time to Be Bold. See what's new at BlackBerry World 2012.

Customized information views & Twitter events at New Fulcrum Point

ShoreTel UC cuts costs like no other. Mobilize your business today.

E-book: Discover Business-Ready Storage Systems For Oracle Environments

Managed Hosting Buyer's Guide - Benefits to key considerations

Discover how integration of operations mgmt and service mgmt enhances productivity.

Converge your infrastructure with HP. Access white papers, case studies, videos and more.

High performance. Delivered. Click to see Accenture's client successes

See how Accenture helps clients perform at the highest levels

Compare risk and TCO in single and multivendor networks on Feb 23.

Connect with global CIOs now at Enterprise CIO Forum

Resource Center