Kaiser Permanente's CIO Aims to Make Healthcare More Delightful

Kaiser Permanente CIO Philip Fasano discusses how the electronic records 'bet' has paid off and how social and mobile technologies will advance the effort. He also offers advice on making big tech projects successful, how to encourage innovation, what it means for CIOs to be the 'CEO' of their organizations and why healthcare provider should be in the business of delighting customers and patients.

By John Gallant
Tue, May 01, 2012

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