8 Tips to Increase IT Worker Retention

Hiring the best IT professionals on your team is only part of your job as an IT manager. Keeping your star employees can prove to be an even more difficult task.

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Thu, September 27, 2012

CIO — Employee turnover is a costly affair for employers. The time spent looking for, hiring and training new employees can add up quickly. Naturally, you want to protect your investment. What can you do to increase your company's employee retention?

"What's most important in both enticing and retaining employees is company culture, says Matt Chasen, CEO of uShip, an Austin, Texas-based company that provides freight, household goods and vehicle shipping services , "It starts with the interviewing process-- it's critical that candidates come to our office."

"What we've done well [at uShip] is create a great culture. That is what I have found to be the most effective in retaining and attracting talent."

Once there, the goal is to get them to meet as many people as possible so they can get a feeling for what it's like to work at uShip and for employers to see how and if the candidates fit into your company's culture, Chasen says. "What we've done well [at uShip] is create a great culture. That is what I have found to be the most effective in retaining and attracting talent."

And with stats such as a 1.5 percent turnover rate, in contrast to Bureau of Labor statistics (BLS) which has the rate at 3 percent for the same time in July, it's hard to argue with uShip's results.

So what does it take to build a great culture that will retain your current employees and help attract new ones? Here are the eight things you can do to prevent your employees from jumping ship.

Related Story: 8 Hiring Tips for Identifying Superstar Developers

1. Express Clear Expectations

This may seem like a no-brainer and yet you probably, at some point in your career, had a boss who you wished was clearer when doling out tasks, responsibilities and projects. Today's IT employees are inundated with tasks and responsibilities. If you aren't making it clear what their job actually is how can you evaluate their performance? Clear expectations make everyone's life easier.

2. Foster Open Lines of Communication

At uShip each week, Chasen says, teams meet and all topics of discussion are open. From the newest to the most senior person, everyone is encouraged to share his or her ideas with the group. Having an open door policy with your employees can also help foster communication. However you do it, getting your workers communicating more will have a positive effect on morale and help get all your employees on the same page.

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