Stop Working and Start Innovating It Can Pay Off
Savvy IT departments that set aside time for employee creativity say the payoffs include happier workers, increased productivity and sometimes even revenue.
Mon, November 05, 2012
Computerworld — If you've used a Post-it note lately or sent a message from a Gmail account, you've been the beneficiary of a corporate innovation program that gives employees time to be creative -- and, while they're at it, sometimes invent products that go on to become wildly popular.
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Google is well known for its "20% time," which gives employees a day a week to follow their passions, but it's hardly the first company to have such a policy. For decades, 3M has allowed employees to devote 15% of their time to innovation -- a policy that led to the creation of the now-ubiquitous yellow sticky note, among other products.
Dan Pink, author of the best-selling book Drive: The Surprising Truth About What Motivates Us, says hard numbers on corporate innovation programs are difficult to come by, but interest is on the rise. "I do know that more organizations are looking at the companies that are doing it and that it's becoming more popular."
Why? Because otherwise, innovation doesn't happen. "The CEO may say innovation is one of the company's top three priorities," says Doug Williams, a Forrester Research analyst, "but there's always something happening in the short term that pushes the long-term innovation off."
When innovation gets postponed for too long, companies languish -- witness RIM's reversal of fortune and Microsoft's vilification in the mainstream media for its failure to innovate. "Innovation programs remove the constraints that accompany traditional work and offer a safe space for failure," Pink says. "That lets people try riskier things."
Time Off Pros and Cons
Sometimes known as innovation time off, or ITO, creativity programs aim to battle stagnation in multiple ways. For one thing, by giving employees the freedom to explore and be creative, they can improve morale and help make individuals more productive in their day-to-day work. And when inspiration strikes, the end result can be a product or internal tool that boosts companywide productivity, increases revenue or both.
Creativity programs also represent a new way to help retain employees in today's competitive labor market. "The old motivational techniques have run their course," says Pink. "We've oversold the carrot-and-stick and undersold quieter forms of motivation."
"It's energizing for employees to take a break from their day-to-day business and think creatively about solving other problems or using technology in a different way," says Williams. "Employees recognize it as something valuable."
None of which is to say there aren't downsides to such programs. For some managers, it's hard to let staffers spend even an occasional half-day on an outside project without expecting immediate results. For employees, it can be hard to shift focus and take up something amorphous when real-world deadlines loom.