Systems of Engagement Will Revolutionize Tech by 2018

Smart products, machine-to-machine networks, advanced analytics and software-defined infrastructure are among the top 15 emerging business technology trends to watch, from now through to 2018, according to analyst firm Forrester.

By Sophie Curtis
Fri, February 08, 2013

Techworld — Smart products, machine-to-machine networks, advanced analytics and software-defined infrastructure are among the top 15 emerging business technology trends to watch, from now through to 2018, according to analyst firm Forrester.

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According to analyst Brian Hopkins, the hot technology trends of today - such as mobile, big data and cloud computing - are likely to be run-of-the-mill by 2015. "If you are only looking at these emerging technologies now, you are likely to get smacked in the face when you blink," he wrote in a blog post.

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Hopkins divides the technologies that will catalyse business change and innovation over the next five years into four groups - end-user computing, sensors and remote computing, process data management, and infrastructure and application platforms.

Within the end-user computing category, Forrester groups next-generation devices, advanced collaboration and communication technologies, and "systems of engagement," which enable companies to blend contextual data with digital intelligence.

Forrester predicts that, by 2018, the tablet will be the most important computing device for most users. Laptops and desktops will complement the tablet for more intensive creation tasks, while smartphones will remain the compact, multipurpose voice and small-screen device.

Advanced collaboration and communication will become the embedded infrastructure accessed via social applications for business. They will enable organisations and employees to participate in a "marketplace of ideas" from both internal and external sources.

Meanwhile, mobile devices will have highly customised interfaces based on who the user is, what their current situation is, and what the service provider knows about them. These "systems of engagement" will drastically simplifying the customised architectures that were cobbled together in 2012, according to Forrester.

Within the sensors and remote computing category, Forrester points to smart products with built-in technology that allows them to sense, react, and communicate using context-aware computing and analytic data services. In-location positioning and machine-to-machine networks are also highlighted as key technology trends.

By 2018, the analyst firm predicts that the convergence of smart products, analytics, and cloud will increasingly provide real-time, two-way communication between businesses and their customers, products, and services.

This will be supported by high-precision automatic location, which will be embedded in virtually any device that includes a wireless connection, and M2M technologies, which will be the catalyst for realising a range of potential revenue opportunities from the Internet of Things.

Within process data management, Forrester highlights smart process applications - which are designed to support processes that are people-intensive, highly variable, loosely structured, and subject to frequent change - as well as advanced analytics, pervasive BI and process and data cloud services as emerging technology trends.

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