How to Solve 4 Impending Windows 8 Problems

Enterprises have been slow to adopt Windows 8--and when they have, they've encountered migration, usability, security and hardware issues. Luckily, these challenges aren't impossible to overcome.

By John Brandon
Tue, June 11, 2013

CIO — Are you in crisis mode with Windows 8? Join the club.

According to Net Applications, Windows 8 market share is less than 4.3 percent. This is a slow gain from a few months ago, but it's still nowhere near the uptick in sales that Windows 7 enjoyed over a similar period.

Windows 8 Logo

It gets worse. Just recently, PC management company Soluto released a report with two starting findings: 44 percent of Windows 8 users don't bother to open a Metro app more than once per month, and 60 percent of desktop and laptop users running Windows 8 don't ever use any Metro apps at all. (Metro is the touch-enabled tile interface that's the biggest change in the new operating system.)

Related: IDC Tablet Report Casts Shadow Over Windows 8 Tablet Hopes

Enterprises aren't exactly clamoring for Windows 8—and once they do deploy the upgrade, there are problems with migration, usability, security and hardware. Fortunately, for each Windows 8 problem, there is a remedy.

Windows 8 Problem No. 1: Usability Considerations

Solution: Invest in training programs.

The first challenge after deploying Windows 8 is lack of training before a rollout that surprises end users with a new UI. Fortunately, this can be circumvented, says David Chew, solutions architect at Unisys.

Windows 8 Start Screen

When a user first starts his laptop or desktop, he's greeted by the Metro UI. Tiles splash across the screen showing touch apps like a new photo program and a new touch browser. IT shops should expect users to wonder where their most common apps are now located, Chew says, including Microsoft Word and Excel.

"Windows 8 and the Office Suite are so functionally rich that an organization does a disservice to itself and its end users if it skimps on investing in showing workers how to get the most out of the new environment for workplace productivity," he says.

Windows 8 Problem No. 2: Controlling, Managing Apps

Solution:Use secure app stores and APPX app packaging.

Windows 8 crosses the divide between consumers and the enterprise. After all, the OS looks remarkably similar no matter which version you use. Kevin Watkins, CTO and cofounder of Appthority, a company that provides app risk management services, says the dilemma facing IT admins is that legit work apps sit alongside social games.

Windows 8 Apps

"Developers now have to rely on ad networks to monetize, which means there's more temptation to obtain data from their users so they can sell it," Watkins says. "Windows 8 is bringing bring-your-own-device app risk to the laptop and desktop world. CIOs must look at Windows 8 software the same way they look at iOS and Android apps," he says.

Related: The BYOD Mobile Security Threat Is Real

Chew agrees, suggesting that businesses must deal with the reality of cross-pollinated apps. Some are designed for touch, some are designed for desktop and some are designed for both. There has to be a business process in place to deal with the differences.

"Microsoft development tools provide the capability to create new mobile APPX applications," he says. Those apps, he adds, run across all touch-enabled Windows 8 Pro and RT devices and from Windows 8 phones to laptops.

"Engaging an expert partner to assist in an app modernization initiative for Windows 8 can be a good investment," Chew says, because it tends to have "necessary processes and resources in place." Unisys, for example, has an app factory where it recodes applications and develops new mobile apps for clients who use Windows 8.

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