Gartner Predicts Limited IT Outsourcing Growth and Increased Volatility

Cost-conscious customers, uncertain economic conditions and evolving delivery models are causing the IT services market to grow more slowly than expected, according to a recent Gartner report.

By Stephanie Overby
Fri, August 02, 2013

CIO — The worldwide IT outsourcing market is poised to grow more slowly than previously expected, reaching $288 billion in 2013, a 2.8 percent increase from 2012, according to Gartner. Looking out further, Gartner predicts a 5.4 percent compound annual growth rate (CAGR) in the global outsourcing market through 2017.

outsourcing, IT outsourcing

The IT services market in North America should see a bit more activity, growing by 8 percent through the end of the year and by a 6 percent CAGR through 2017, spurred largely by infrastructure-as-a-service, hosting, and co-location deals, Gartner says.

Economic Factors Contributing to Sluggish IT Outsourcing Growth

A number of factors are contributing to more sluggish growth overall, according to the Gartner report. Cloud computing (which Gartner does not include in its IT outsourcing figures) has taken business away from traditional outsourcing and caused downward pricing pressure on IT services.

First-time outsourcers are delaying decisions or reducing the scope of their deals amid economic uncertainty, which Gartner says will continue to dampen IT spending growth by as much as three percent annually through next year.

Meanwhile, IT service providers continue to make price concessions and sign or renew only the most profitable deals. And some of the biggest IT service providers--HP, CSC, and CapGemini, for example--are in the midst of strategic changes or turnaround plans which is further stunting growth. Nearly 39 percent (77) of the top 200 providers did not grow in U.S. dollars during 2012, and seven of the top 25 market share leaders declined, according to Gartner.

Interestingly, a focus on cost-containment and the increased interest in asset-light strategies today ought to push clients toward more outsourcing. But, says Bryan Britz, research vice president in Gartner's IT outsourcing and support services group, "client needs to balance economic uncertainty continue to compress ITO spending."

Continue Reading

Our Commenting Policies