Best Buy Does What Microsoft Won't: Takes Surface Tablets in Trade

Microsoft won't buy back used first-generation Surface tablets, but its retail partner Best Buy will.

By Gregg Keizer
Fri, October 11, 2013

Computerworld — Microsoft won't buy back used first-generation Surface tablets, but its retail partner Best Buy will.

Best Buy's Surface trade-in program kicked off Sunday, Oct. 6 and runs through Monday, Oct. 21. The latter is the day before Microsoft launches the second-generation Surface tablets, which start at $449 for the Surface 2 and $899 for the more capable Surface Pro 2.

Microsoft Surface 2
Microsoft Surface 2

The Verge first reported on Best Buy's trade-in deal in a story yesterday.

Microsoft customers who purchased the original Surface tablets have begged the company to buy back their devices so that they can fund purchases of the new models week after next. Although Microsoft has iPhone and iPad buyback programs in place, it has not instituted one for its own Surface.

Best Buy stepped in to do just that: According to its website, it will pay a minimum of $200 and a maximum of $350 "when you trade in your Surface tablet." Payment is not in cash, but instead in the form of a Best Buy gift card that can be used for in-store and online purchases.

There's some confusing details on the Best Buy website, however. When a customer clicks through to the trade-in estimation tool, the quoted values of the original Surface RT, the struggling tablet powered by a stripped down version of Windows 8, are lower than the $200 minimum the retail mentioned.

A 32GB Surface RT in "good" condition -- the topmost available -- will bring in just $150, according to the estimation tool, while a 64GB Surface RT was listed at $175.

Best Buy did not immediately reply to questions early Friday, including ones about the contradicting minimum values.

A used Surface Pro, the tablet that runs Windows 8 Pro and so can launch legacy Windows applications rather than just the "Metro" tile- and touch-based apps, can bring in as much as $315 (for the 64GB model) and $350 (for the 128GB device).

Other "re-commerce" vendors will also buy used Surface tablets, and unlike Best Buy, will return cash rather than what's essentially a credit toward future purchases.

Companies like Gazelle and NextWorth specialize in buying used smartphones and tablets. They then resell them on eBay or in bulk to distributors in developing countries where demand is high but incomes are low.

NextWorth, for example, currently offers $337.67 for a 64GB Surface Pro and $305.55 for a 128GB model; and $138.50 for a 32GB Surface RT and $196.32 for a 64GB Surface RT.

Meanwhile, Gazelle now pays $287 for a 64GB Surface Pro and $353 for a 128GB Surface Pro; and $131 for a 32GB Surface RT and $151 for a 64GB Surface RT. Gazelle's quotes were for the tablet and power supply only; it will pay more if the seller throws in one of the Microsoft-made keyboard covers.

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Originally published on www.computerworld.com. Click here to read the original story.
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