NSA Spying Will Impact Cloud Providers and Customers

With the U.S. Congress unlikely to take action on NSA surveillance programs, U.S. cloud service providers could take a hit.

By Stephanie Overby
Fri, November 15, 2013

CIO — Congressional lawmakers held hearings this week to determine what, if any, changes can be made to U.S. government surveillance programs, with Sen. Al Franken (D-Minn.) calling for increased transparency into federal data collection policies. In the meantime, the fallout continues over whistleblowerEdward Snowden's disclosures about the National Security Agency's (NSA) collection of massive amounts of personal data.

NSA, privacy, surveillance

[ The NSA Security Quagmire ]

The agency's actions stand to harm U.S.-based cloud service providers and their customers around the globe. Revelations about the NSA's PRISM program could cost cloud computing companies $22 million to $35 million by 2016, according to an August estimate by the Information Technology & Innovation Foundation. Forrester predicted the losses could be much higher at $180 billion, or a 25 percent hit to overall revenues.

[Related: U.S. Cloud Firms Suffer From NSA PRISM Program ]

CIO.com talked to Alex Lakatos, partner in the Washington, D.C. office of Mayer Brown's litigation and financial services regulatory and enforcement practice, about the reactions of European governments to NSA surveillance, the likely inaction of the U.S. government, and what is all means for cloud providers -- stateside and abroad -- and their clients around the world.

What's been the reaction thus far to the NSA revelations in the global business community?

Alex Lakatos, Mayer Brown: Most businesses we have spoken with have a negative view of the PRISM and phone records programs, viewing them with suspicion and distrust. The programs can undermine retail customers' trust in U.S. businesses, and that trust is an asset that U.S. businesses value. The programs can put U.S. businesses at a competitive disadvantage when competing against non-U.S. businesses.

[Related: Senators Push to Curb NSA's FISA Authorities]

For program participants, it has been a reputational hit, and no doubt an administrative burden to provide their (likely involuntary) cooperation to the NSA. Anecdotally, there is a lot of quiet admiration for Twitter's general counsel, who led the company in its decision to resist pressure to participate in the PRISM program. Of course, U.S. business tends to appreciate a stable climate fostered by strong national security, but these programs that impose directly on U.S. business are largely seen to have crossed the line.

What do you predict the overall impact will be for cloud services providers and their customers, given current sentiment about the NSA surveillance programs?

Lakatos: There is a risk that cloud services customers will avoid using U.S.-based cloud service providers based on the perception that U.S. providers are more vulnerable to NSA surveillance. Sen. Franken cited studies supporting this conclusion in his statement at this week's hearing.

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