Box adds security, automation to IT admin console

The cloud storage vendor also launched an IT services unit and struck a partnership with Capgemini

By Juan Carlos Perez
Wed, December 11, 2013

IDG News Service (Miami Bureau) — Box is prepping a revamped IT administration console for its cloud storage and file sharing service that adds content management, security and workflow automation capabilities.

The company is also launching a consulting unit for assisting customers with deployments, and releasing an improved sync tool that's faster and less CPU-intensive, it said on Wednesday.

The new console now gives IT staff centralized control over users' access and sharing rights.

"Admins will be able to manage and control the content in Box across their entire user base," said Whitney Bouck, general manager and senior vice president of global marketing of Box's enterprise business.

The new console also lets administrators establish general usage and security policies for uploading and downloading data, and set up automated notifications when employees perform certain actions. "This capability has been a common request from companies in highly regulated industries, like financial services," she said.

The console also lets administrators set up multi-step workflows for common tasks like approving invoices, so that the each completed action automatically triggers the next step.

"It's about automating manual processes and removing bottlenecks around content movement," she said.

The content management component of the console will be available in the coming weeks for customers in the Enterprise and Elite tiers of Box's cloud service. They will still have to wait to gain access to the policies and automation capabilities, due in the months ahead.

"Those are all features that big enterprises like, so this improved admin console ups Box's relevance in large, complex organizations," said Rob Koplowitz, a Forrester Research analyst.

The workflow automation and usage policies also make Box a stronger platform for it and its partners to build more complex document-centric applications and beef up Box's capabilities for document management, broadening its scope from its core cloud storage and file sharing features, Koplowitz said.

Alan Lepofsky, a Constellation Research analyst, called the addition of the automation and policies admin features "a significant milestone in the evolution of the Box platform."

"Policies add basic ECM [enterprise content management] capabilities that should ease some security concerns around cloud based storage. Automation provides the foundation for BPM [business process management] functionality that can elevate Box from just being storage, to being a platform for content-centric applications and workflows," Lepofsky said via email.

Box is also beefing up its IT services with the launch of its Box Consulting unit and a partnership with Capgemini, which will give Box customers professional services such as custom application development, enterprise deployments and integration of cloud services.

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