NFL's CIO Looks to Improve Fan Experience With In-Stadium Tech

NFL CIO Michelle McKenna-Doyle talks about plans to encourage NFL teams to deploy Wi-Fi and analytics engines in their stadiums. The goal is to improve the in-stadium experience, to allow fans the ability to use their mobile devices to consume more football content and share the experience.

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Mon, January 20, 2014

CIO — Like many organizations, the National Football League is going through a period of disruption. Now more than ever there are more competitors vying for fans' attention and dedication and outside forces affecting the traditional business model for the league and its teams.

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While mobile technology has provided many more ways to get in front of fans, the ultimate disruptor is the at-home experience of watching a football game.

In a move to better engage fans at stadiums across the country, last week the NFL announced a partnership with Extreme Networks, a network services company, as the league's official Wi-Fi analytics provider.

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The partnership is meant to encourage all NFL teams to deploy Wi-Fi along with an analytics engine in their stadiums so fans can use their mobile devices to consume football content and share their experiences.

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The New England Patriots and Philadelphia Eagles were the early adopters, deploying Wi-Fi in their stadiums this season. NFL CIO Michelle McKenna-Doyle says teams need to provide as good, if not better connectivity as the at-home experience.

"Nothing can replace the immersive experience to be surrounded by fans," McKenna-Doyle says. "But the at-home experience has continued to get better and better and couch-gating has become very popular." The NFL's first big test with its new Wi-Fi analytics provider will be a big one: Super Bowl XLVIII on February 2.

CIO.com's Lauren Brousell spoke with McKenna-Doyle at NFL headquarters in New York City about the future of the NFL fan experience and the role big data and analytics will play in competing with the at-home experience.

Is Wi-Fi for all NFL stadiums a mandate by the NFL?

It's not a mandate. It's a recommendation. We've outlined a plan for how to get there including an RFP to tweak and point out specific things. The next step is for us to meet with clubs to see where it is in the priority list.

What is the first step now that you've announced this partnership with Extreme Networks?

Right now it's about catching up with every club. The Patriots and Eagles and others have done it and we are learning from all of them. Every stadium that will have Wi-Fi within next year will also have analytics systems.

How will this partnership affect staffing, specifically for analytics and big data?

We're looking at creating new positions and repurposing others. We have amazing statisticians for football stats. [It's a matter of] convincing them [to analyze data with the new analytics engine.]

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