Offering regional and national programs, CIO (and CSO) events bring together some of the most respected names and thought leaders in information technology and security. Presented by CIOs and other senior level executives, these invitation-only programs offer timely topics and strong networking. Learn More »
Public Council Teleconference: Application Rationalization — Hidden Costs and Smart Decisions
November 17 at 11:00 am US/Eastern (GMT-5)
Join Honorio Padrón, of The Hackett Group, who will share the drivers for companies to tackle application rationalization and the results of research that define the hidden cost of complexity. Additionally, we will discuss key decision milestones—to start or not, holding the course steady and fulfilling expectations.
Virtual Desktop Cost-Benefit Analysis — Michael Jacobs, Catlin Group
The analysis contained in this presentation measures the cost of everything from the machines and licenses to the infrastructure for virtual vs. traditional desktop environments.
Honor your best senior team members - Apply for the CIO Ones to Watch Award
Get well-earned public recognition for your top up-and-coming team members, your IT organization and your enterprise. Award winners will be announced, publicized and feted in May 2010, great timing to help attract new IT recruits to your company.
Learn more about the CIO Executive Council »August 01, 2005 — CIO —
What if you built it and no one came? Or to put the question into IT terms, what if you built it and no one used it? CIOs confront this situation every day as they try to ensure that the products they provide solve real business problems. The stars are those IT teams that have keen insight into business needs.
At a recent CIO Executive Council meeting, CIOs expressed that building business skills and knowledge is becoming the most important element of staff development. Here are some ways they are doing that.
1] Bring the business into IT. Mary Finlay, deputy CIO at Partners HealthCare System, hires clinicians to be part of her IT staff. "Their influence is especially apparent when we’re developing systems for clinicians, where they have the firsthand experience," Finlay says. Some of the nurses and physicians on her team have an IT or health informatics background, but others have no formal IT expertise. Finlay provides them both job training and in-house project management training.
2] Go on a field trip. If you can’t bring business expertise into the IT team, send the team to the business. Many companies offer job-shadowing opportunities related to specific business projects, but Lynn Caddell, senior vice president and CIO at Waste Management, thinks that one of the keys to understanding the business is to know the entire process. Waste Management offers an annual tour of the trash process, with stops at a transfer station, a landfill and the terminal where garbage trucks are garaged. She encourages her IT staff to participate so that they can see how the systems they build are used. And the knowledge they gain helps staff in another way: "During the visits, participants should be anticipating future enhancements in the process. This way, they can build future capabilities into the technology design on their end," says Caddell.
3] Hang out with successful business peers. Gerry McCartney, assistant dean of technology at Purdue University’s Krannert School of Management, encourages his high-potential IT staff to "find the best marketers, the best salespeople, and spend time with them. These relationships will help keep you abreast of what’s happening on the business side and will provide solid internal networking opportunities." He gives this same advice to business school faculty as well. McCartney finds that his top IT performers take advantage of the school’s knowledge base and schedule private meetings with their business partners to discuss ongoing projects. In doing so, they gain valuable business skills and improve their performance.