Mobile/Wireless

Tue, August 03, 2010 - This coming week I will have waited more than 200 days (more than six months) for my $100 Motorola Droid rebate from Verizon. I bought this phone in late December 2009, and submitted the rebate request on January 10, 2010. Verizon acknowledges that they received the rebate request, but they have not managed to send me a usable rebate yet. I did receive a rebate money card from them, but this card could not be redeemed because I received the card after Verizon had canceled it as a nonreceived money card. The replacement card, promised to me about three weeks ago, has yet to show up.

Wed, July 28, 2010 - Political infighting doomed Microsoft's Kin, but Google's Android was developed without drama.

Wed, July 21, 2010 - One move, plus one e-mail password snafu add up to one frustrating week for this PC and iPhone user. Dear AT&T: You should be able to do better customer service than this.

Wed, June 30, 2010 - The mobility and remote-access boom is technology powered but business driven. As small and midsize businesses (SMB) increasingly look toward technology to help them rebound in 2010, improved mobility solutions, greater employee productivity and a growing social media presence are all key strategies. Empowering employees with remote access can help SMBs thrive -- allowing them to improve customer service and add agility to their business model.

Fri, June 25, 2010 - Normally when I write about customer service and tech support it's to point out just how badly these functions are executed by major organizations. This week, I have just the opposite to discuss. In the 10 days I have experienced not one but two examples of excellent customer service.

Thu, June 24, 2010 - With a pre-order reservation and an early arrival time of 6:55am to New York's grandiose West 14th Street Apple Store, I still expected a long wait for a factory-fresh iPhone 4. I guess I underestimated the drawing power of the new smartphone, so to my astonishment, the queue stretched an entire avenue (that's two and a half city blocks, for you country folk) around the corner and then some. A few folks who weren't able to get a reservation online even camped out on the Chelsea sidewalk (the first non-reserved iPhone 4 purchased was from a man who had been there four days). The sun was hot, and the line was slow, but Apple provided water and snacks to the thousands of NYC early adopters. Here were some of the more notable quotations overheard from some incredibly anxious (but at the same, extremely patient) iPhone 4 launch day line-goers.

Mon, June 07, 2010 - Editor in chief Scot Finnie asked Computerworld's editorial staffers to put on their pundit hats early, so their predictions and analysis won't get lost in the year-end holiday cheer.

Mon, May 17, 2010 - Smartphones, tablets and other wireless devices are being put to business uses more and more. But how secure are they?

Mon, May 17, 2010 - The innovation that used to mark the PC arena seems to have shifted to the smartphone.

Wed, May 12, 2010 - U.S. Representative Cliff Stearns wants so badly to stop the U.S. Federal Communications Commission from creating network neutrality rules that he appears ready to weaken the U.S. Constitution's First Amendment.