E-mail works so quickly and well that its complexity is hidden from end users. That's a good thing. But IT managers should know the very basics of how an e-mail message gets from sender to recipient, and what can delay or prevent its arrival. Read this introduction to the technology basics and e-mail protocols.

Managing information technology sustainably can reduce corporate energy bills and keep toxins out of landfills. Thinking "green" with IT can also help companies manage raw materials more efficiently and increase revenue. We explain how to get started.

Its proponents claim that Capability Maturity Model Integration can create better quality enterprise systems, as long as you follow its process for software development. We explain the very least you need to know about this subject, so that your eyes don't glaze over when your staff argues for (and against) CMMI adoption.

Ignorance is not bliss, especially when it comes to knowing what's happening on your network. Learn the basics of network monitoring systems, and what these applications and hardware appliances can do to optimize your corporate infrastructure.

SLAs are a critical component of any vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met.

Most IT managers don't want to be wizards of e-mail technology. They just want to ensure that messages arrive and that inboxes aren't clogged with spam. This primer helps nontechnical CIOs and managers calibrate expectations, learn the key issues in e-mail management and identify the issues in setting corporate e-mail policies.

New to videoconferencing? Researching an enterprise deployment? Make sure you addressed these seven issues before you sign a vendor contract or start up a video project.

Most organizations can benefit from a balanced scorecard approach, which can raise the profile of key projects, increase functionality, and predict future performance—and it often leads to greater financial return.

Enterprise 2.0 has the potential to provide knowledge and content management in a surprisingly cheap and easy fashion using Web-based tools. Learn what it's about, what distinguishes it from consumer Web 2.0 technologies and why you should pay attention.

Indispensable business collaboration tools and a powerful means of communicating with customers, partners and employees, wikis and blogs have been compared to e-mail in terms of their potential impact on the enterprise.