Data Center

Wed, September 09, 2009 - Backup, archival, recovery, and redundant operations for business continuity are key success factors for industrial strength IT. But how do the rules of the game change with multi-tenant SaaS applications?

Mon, August 31, 2009 - At some point in a CRM system's life, you have to ask whether the business will be better served by investing in the existing system, or replacing it. Here are 10 guideposts to consider for that decision.

Mon, August 17, 2009 - The IT services market will soon change drastically due to factors including global demographics and new delivery models, says Forrester Research's Christine Ferrusi Ross. Here's advice on how IT leaders can get ready.

Mon, August 10, 2009 - Leads are the start of the new business pipeline. But the more meaningful number is the number of sales cycles started in a period: Focus on this metric and you'll get the right people working together.

Mon, August 03, 2009 - CIO.com's Bernard Golden took issue last week with Jonathan Zittrain's recent cloud computing missive in the New York Times. Here's Zittrain's rebuttal to Golden. Do iPhone and cloud belong in the same discussion? You decide.

Mon, July 27, 2009 - The evils of scope creep can do in CRM project success. Here are four practical tactics for fighting it - from the start.

Fri, July 24, 2009 - Do you want to utilize Salesforce.com or another CRM system for fundraising, job recruiting or PR campaign tracking? Here are some issues to explore first.

Mon, July 20, 2009 - In a CRM system, some data has to be perfect, such as unique keys, internal security information and order quotes. But other data can be an approximation, or missing altogether. Here's how to decide where to make your data quality investment.

Mon, July 06, 2009 - CRM vendors cash in on your hopes for revenue, profitability, and collaboration. And it's all true -- except for the parts that they leave out. Here are some truths that they won't share but you should understand.

Mon, June 22, 2009 - CRM implementations have plenty of small details that the IT staff must sweat. When the rollout dust clears, what are the first follow-up issues for CIOs? Here are six priority items.