Data Center

Mon, June 15, 2009 - From the rollout to the features beneficial to financial analysis, here's how to discuss Salesforce.com with CFOs and finance professionals in terms that matter to them.

Thu, June 04, 2009 - Call centers and customer support teams can be the biggest users of a CRM system. But salesforce.com is not a traditional call center application. What do Customer Support VPs need to know - and do - in conjunction with a salesforce.com implementation to make it truly effective for their teams?

Wed, May 27, 2009 - Forrester's James Staten explains why a hybrid cloud computing strategy -- one that blends elements of public, internal and hosted cloud computing -- may be smartest. He also has four tips for IT leaders on building a secure hybrid cloud plan.

Wed, May 27, 2009 - What do marketing VPs need to know and do in conjunction with a Salesforce.com or other CRM implementation to make it truly effective for the business? Here are six tips for a smart start.

Tue, May 19, 2009 - After IT rolls out Salesforce.com or a similar CRM system, the sales team is typically the first, and most crucial, user group. Here's what sales VPs need to know and do in conjunction with the new implementation to make it truly effective for the business.

Mon, May 11, 2009 - Editor's note: Due to inaccuracies, this story has been removed from CIO.com.

Mon, May 04, 2009 - Yes, you can save money in a CRM implementation and instill attitudes that provide the highest value to your organization. Here's some practical advice about priorities, requirements, agile development tactics and more.

Mon, April 27, 2009 - You can save money in a CRM implementation, and you can really snooker yourself. Watch out for these classic "great ideas" that backfire.

Tue, April 21, 2009 - When you're ready to choose a new CRM system and need to explain "why Salesforce.com" to the CEO, you need to explain business payoffs, not jargon or the latest sales rep messages.

Thu, April 09, 2009 - When you're ready to revamp CRM and need to explain "why Salesforce.com" to the CEO, you must be aware of myths and preconceived notions already in place. Watch out for these big 5 items that could trip you up.