Data Center

Wed, October 20, 2010 - Server virtualization is already saving you money. So why not save some more? Forrester Research shares thee recommended changes.

Wed, October 13, 2010 - What do you do when you're running out of SAN space halfway through the year? Here's one IT group's experience with a SaaS app that quickly identified unnecessary files that were hogging space.

Tue, September 28, 2010 - Search is often a weak link in CRM systems, but users shouldn't have to write a special report just to find one piece of information. Dummy tricks can help fix the problem.

Mon, September 20, 2010 - In nearly every CRM system, Opportunities have percentages that correspond to the Sales Stages. Here's why they're almost always wrong -- and what you can do to make them less misleading to management.

Mon, September 13, 2010 - In most enterprise software, dummy records are a sign of data problems or sloppy thinking. Not so in CRM: dummy records can actually make the system smarter. Here's how to use them.

Wed, August 25, 2010 - Any CRM system will be used all the time for reporting, but many of the reports won't provide much business guidance. These two really count, so consider what you need do to keep them meaningful.

Tue, August 24, 2010 - Any CRM system will be used for reporting, and most of them will provide good business guidance. But then there are the reports that are misleading...sometimes in dangerous ways.

Tue, August 03, 2010 - The first step towards real CRM is to track each "touch" of the customer or prospect as a separate record, or "campaign member." Here's expert advice on how to track and measure the source of your leads and marketing's impact on your pipeline.

Tue, July 20, 2010 - Make sure your IT budget priorities match up with the current business focus on growth. Here, Forrester Research shares six tips for changing the infrastructure and operations portion of your IT budget to support business expansion.

Mon, July 12, 2010 - If you're doing a CRM system conversion, expansion, or just an initial implementation, what do you need to look for -- and look out for -- in a vendor proposal? Here's some expert advice.