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How To articles
How to Avoid Cloud Customer Support Worst Practices
Mon, February 06, 2012 - Customer support is running by old rules, and customer satisfaction is at risk. Here are two worst-practices issues to avoid in your cloud customer service organization.
How to Use a Business-Focused Approach in SOA Design and Governance
Wed, August 03, 2011 - If you listen to industry discussion of service-oriented architecture (SOA), you are likely to get the impression that SOA is best thought of as a technical approach for application integration. The reality is that SOA is much more.
LinkedIn Quick Tip: How Hotmail Users Can Grow Their Network
Wed, March 30, 2011 - Using a feature called Active Views, Microsoft Hotmail users can send LinkedIn connection requests and follow companies without leaving their e-mail inbox.



