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Q&A articles

Kaiser Permanente's CIO Aims to Make Healthcare More Delightful

Kaiser Permanente CIO Philip Fasano discusses how the electronic records 'bet' has paid off and how social and mobile technologies will advance the effort. He also offers advice on making big tech projects successful, how to encourage innovation, what it means for CIOs to be the 'CEO' of their organizations and why healthcare provider should be in the business of delighting customers and patients.

Infor CEO Charles Phillips Discusses Software Vendor's Remaking

The third-largest ERP company wants to get a whole lot bigger through specialization.

RightNow CEO on Improving the Customer Experience

RightNow Technologies CEO Greg Gianforte sat down with IDG Enterprise Chief Content Officer John Gallant to discuss how his company is dramatically improving the customer experience in all the places consumers touch organizations.

Salesforce.Com's Benioff Talks Growth, Microsoft

Salesforce.com has come a long way from its beginnings as an on-demand CRM (customer relationship management) vendor.

Yahoo CTO on What it Takes to Compete

Since his appointment as Yahoo's CTO last June, Raymie Stata has been on an intense ride. He is part of the executive team charged with building Yahoo's technology strategy and spurring innovation to drive growth and attract more users to the site. Stata has been with Yahoo since 2004 and was previously its chief architect. Other members of the team include Chief Scientist Prabhakar Raghavan and Stata's boss, Chief Product Officer Blake Irving, both of whom report to CEO Carol Bartz.

10 Questions for Dice Holdings CFO Michael Durney

Name: Michael Durney

Fantasy Football Guru Ignores Her Instincts, Trusts Analytics

IBM's Hetal Thaker bucks a couple of common stereotypes regarding football viewership and fantasy football leagues -- and uses predictive analytics to draft her way to success. Here's her advice on analyzing data on running backs and running your business.

SAP and Ernie Els: Big ERP and Golf's Big Easy

What do golf and ERP have in common? Pro golfer Ernie Els, also known as "The Big Easy," sports the SAP logo in competition around the world. In this Q&A, he discusses unusual questions from fans--and whether he might inspire a new SAP marketing slogan.

Enterprise 2.0 Changing the Way We Work

Sure, companies have started using Web 2.0 tools, but one man says we've only seen a glimmer of the serious change that they're going to bring to the way we do business.

Use Your Cell Phone As a Wireless Modem

Phone Web browsers and apps can handle many of your on-the-go Internet needs, but sometimes you have to use a laptop. What do you do if no Wi-Fi hotspot is in range? That's when tethering--sharing your smartphone's 3G Internet connection with your laptop via USB or Bluetooth--can be a lifeline to the Internet. However, not all wireless carriers officially support it, and, depending on your mobile plan, you could get slapped with some exorbitant data charges.

 
Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed® Stingray™ Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand. The company's pages now load much faster, and downtime is a thing of the past.
Every two years, one of the biggest events in the UK fundraising calendar is Comic Relief's Red Nose Day. In 2009 the charity implemented the Riverbed® Stingray™ Traffic Manager to make sure its web and donation platforms could scale up to handle vast peaks of website traffic. Thanks in part to this solution, Comic Relief's 2009 fundraising event raised a phenomenal £54.7m.
With 85 percent of its ticket sales made online, See Tickets needed a robust, secure, highly accessible website. The company chose the Riverbed® Stingray™ Traffic Manager to ensure that its site was always online and fast, even during extreme peaks in traffic. Now the company's valued customers receive optimal online service.
Gartner's report affirms the key role of web content management as part of a larger digital marketing strategy for engaging and serving customers/citizens. In this must read Gartner Magic Quadrant for WCM, analysts evaluate technology providers based on their ability to execute and completeness of vision.
The web content management (WCM) market is growing based on customer experience (CXM) needs, including multichannel delivery, content targeting, analytics, and integration with other CXM technologies.
HP is driving the evolution of what we call the Instant-On Enterprise. It is an enterprise that embeds technology into everything it does to better serve citizens, partners, employees, and clients. We believe that today's Instant-On Enterprises need to think differently about how they source and deliver services that are enabled by technology. They need to take advantage of a hybrid delivery model-one that truly optimizes the mix between traditional IT, private cloud, and public cloud.

Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.
Traditional communication methods are no longer sufficient to meet the pace of business today. Video Conferencing is an essential business tool. Dimension Data is revolutionizing the process of doing business and making video conferencing fast, simple and affordable.
As greater numbers of datacenter servers transition from the physical to the virtual world, the components of virtualization success come to the fore. What scores of organizations have discovered is that success is derived from an optimal pairing of the right software platform with the right hardware platform.
Business users increasingly demand 24x7 availability of their data while IT departments face the challenge of ensuring maximum availability while operating with limited budgets.
Learn how to get the most from your cloud investment in our on-demand webinar from BMC and InformationWeek. You'll hear how integrating the cloud into your production workload brings critical business benefits.
Date: May 31, 2012
Time: 1 PM EST

Organizations are reaping the benefits of simplifying IT, lowering costs and dramatically improving transactional throughput by deploying optimized application-to-disk solutions. These pre-tuned, tested solutions encompass a wide variety of applications and use cases. Hear from industry experts, and IT executives, how these full-stack solutions can achieve three times faster deployment times and up to 75% reductions in acquisition and operational costs.
Find out when you join EMA Senior Analyst, Torsten Volk, for a discussion on the 2012 trends in workload automation and how these trends contribute to better connecting workload automation to business processes. These trends are derived from EMA's empirical research work conducted for the 2012 Workload Automation Radar Report.
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