STEPHANIE OVERBY

Stephanie Overby is a Boston-based freelance writer.

IT Outsourcing: Think Twice Before You Issue a Single RFP

Sure, the big outsourcing providers can offer application development and infrastructure services. But just because they do doesn't mean you should send them a single RFP if you need to provision both. Pace Harmon's Steve Martin explains the circumstances in which it makes sense to issue separate RFPs.

You Can Outsource City Hall, but Not Offshore--Yet

Faced with declining revenue and increased demand for IT services, state and local governments are looking to third-party IT providers for help, even amid some high profile public sector outsourcing disasters. And while offshoring remains off the table for the public sector for now, the recession could force state and local governments to reconsider offshore sourcing options.

Outsourcing Industry Mergers Spell Bad News for IT

The forecast calls for more mergers in the IT outsourcing industry and that means more headaches for IT groups. Brace yourself for decreased competition, increased service disruption, and other woes, analysts say.

How to Keep Your Outsourcing Provider Hungry for Your Application Development Business

More IT leaders are spreading their application development and maintenance work among several outsourcing vendors. Multisourcing, as the practice is called, increases competition, breadth of resources, availability and management overhead.

Partners: Find the Right One and Improve Your Career

New research by Gallup executives suggests partnerships make us happier at work and can improve your career potential.

ACS's IT Outsourcing Business Could Get Lost at Xerox

IT outsourcing industry analysts raise questions about the future of ACS's IT services business in the aftermath of its acquisition by Xerox.

IT Outsourcing: Many Mergers Ahead

Xerox's bid for IT and business process service provider Affiliated Computer Services (ACS) comes on the heels of Dell's announcement that it will purchase Perot Systems. Outsourcing industry analysts predict even more consolidation in the IT services market as other tech equipment makers and telecom network providers eye IT outsourcing vendors' recurring revenue streams.

Dell-Perot Deal Spells Trouble for Tier-Two Outsourcers

By combining Dell's global hardware manufacturing and sales business with Perot Systems' IT services offerings, the Dell-Perot deal puts the two companies in a better position to compete with IBM and HP and to leap ahead of tier-two outsourcing providers. It also demonstrates the importance of integrating hardware sales and services delivery for outsourcing vendors and their customers.

Offshore Outsourcing: Introducing a New, Hybrid Pricing Model

Offshore outsourcing providers are coming up with new pricing models in response to more demanding customers. Mid-tier provider MindTree is publicizing its hybrid pricing model, which it says combines the best of both time-and-materials and fixed-price models. Is this IT service pricing innovation or slick marketing?

Goal Setting: How CIOs Can Avoid Pitfalls

Ambitious goal setting may be popular but it has its perils. Dr. Maurice E. Schweitzer, associate professor of operations and information management at the University of Pennsylvania's Wharton School of Management research outlines how to get goal setting right.

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