THOMAS WAILGUM

As a senior editor, I write in-depth features that probe macroeconomic and business topics that challenge today's executives and the IT community; shorter articles that analyze current business and technology trends; personality-driven Q&As that ask questions our readers want to see answered; lively and opinionated columns that strive to stir discussions in our online readership; and interactive pieces that use online media tools, such as slide shows, to grab readers' attention and deliver entertaining content.

These are the topic areas I'm following now:

-Enterprise applications (ERP, CRM, SCM, BI)

-Data management (MDM) and real-time data challenges

-Software as a service and how companies are deciding between on-premise vs. on-demand

-Oracle vs. SAP vs. Everybody Else

-Transformational IT stories that have financially impacted businesses

-Sports, technology and business

-The role business analysts play in software development

A look at some of my most popular and favorite articles on CIO.com include: "How Wal-Mart Lost Its Technology Edge," "How to Be a Supremely Productive Person: A Chat With John Halamka," "Ten IT Urban Legends Exposed," and "IT at the Department of Defense: Adding Insult to Injury."

I've written other investigative articles and profiles of executives at Toyota, Starbucks, the New York City Police Department, UPS and ESPN.

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SaaS's Impact on the Enterprise ERP Market

Although software-as-a-service for ERP has gained momentum in SMBs and specific industry domains, ERP SaaS suites for large enterprises remain immature, notes a recent Gartner report. And that maturity won't come until 2012.

Apple's Networking and Supply Chain Mistakes Take a Bite Out of Its Shine

Apple's self-inflicted wounds during the iPhone 3G, App Store and MobileMe rollouts and iPhone software upgrade could have been prevented. And while CEO Steve Jobs has owned up to the mistakes, will they have a lasting effect on Apple?

Free Wi-Fi: Should Retailers Offer It to Customers?

Customers now expect complimentary Wi-Fi Hotspot connectivity, but many businesses such as Starbucks, McDonald's, Borders and Panera Bread are taking varied approaches to offering up and paying for Wi-Fi service.

Under Surveillance: How Does the CIA Keep Its IT Staff Honest?

Regular polygraphs, constant network monitoring and annual investigations are just some of the checks and balances that CIA workers have to face.

Inside the CIA's Extreme Technology Makeover, Part 4

The CIA, as part of its modernization efforts and anti-terror mission, is striving to use new applications like its Intellipedia wiki to share intelligence across formerly siloed government agencies. The changes in the last seven years have been significant, yet even more change is on the horizon.

What It's Like to Work Overseas for the CIA's IT Group

At the Central Intelligence Agency, many IT staffers have to go where the mission goes. And that means Iraq, Afghanistan and any other locale on the planet that needs a do-it-all tech guru.

Inside the CIA's Extreme Technology Makeover, Part 3

The CIA's big IT revamp required a resetting of relationships among IT and operations leaders, getting the mission side of the agency involved in data-sharing discussions and project management. And the CIA's CIO found himself navigating a tense line between making data visible and keeping secrets.

The Top 10 Celebrity Spammers

Angelina Jolie wants you. Well, not really, but spammers want you to think so. Today's hot spam trend is using celebrity names to get people to open up e-mails and unleash a virus or Trojan attack. Which starlets appear most? We've got the top 10.

Inside the CIA's Extreme Technology Makeover, Part 2

The CIA suffered through budget and personnel cuts and was a less-focused place in the days after the Cold War ended, and its IT systems struggled to aid in the CIA's new missions. But everything changed on 9/11, and IT became a focal point in the agency as the government pursued a war on terrorism.

Inside the E-Commerce Strategy That Could Save Borders, Part 2

As the struggling retailer makes a massive effort to win e-commerce success, can it capitalize on any late-mover advantages? Borders IT and business execs take CIO.com inside the technology effort, the early results and the competitive challenge that you can call nothing but Amazonian.

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