C.G. LYNCH

Staff writer C.G. Lynch covers consumer technologies and collaboration for CIO. He started in CIO's editorial department while attending Northeastern University in Boston, where he earned a bachelor's degree in journalism. Lynch tracks how technologies developed in the consumer space and on the Web become palatable for business use. He also examines how innovations on the Web affect the business models of technology vendors and the companies who buy their products. He lives in San Francisco.

TI's Web 2.0 Success Story: Better Customer Service

Texas Instruments uses Telligent's Enterprise 2.0 apps to create a customer community where TI staffers and engineering industry customers help each other solve problems faster.

Q&A: Andrew McAfee, who coined "Enterprise 2.0," on What's Next

Web 2.0 apps such as blogs, wikis and social networks have come a long way inside businesses for the purposes of collaboration since Harvard Business School professor Andrew McAfee coined the term "Enterprise 2.0" a few years ago. In fact, McAfee says, IT still sometimes underestimates their collaboration power and overthinks the security fears.

Hosted E-mail's a Hit, But How Far Will Microsoft Go with Cloud?

Microsoft won't even use the term software-as-a-service: they say "software plus services." But the king of on-premise software and its customers are taking the plunge into hosted e-mail, with some early successes. As for how far into the cloud Microsoft will crawl with SharePoint, Office and other apps, that's still very unclear.

Microsoft Sharepoint vs. Enterprise 2.0 Start-ups: Day of Reckoning Arrives

For several years, Microsoft's SharePoint collaboration software has looked dysfunctional and pricey compared to innovative packages from start-ups. But in a new version en route, Microsoft has improved on some gripes, particularly its social software. It represents a deciding moment for the Enterprise 2.0 market, as the start-ups must win over business buyers, or be eaten alive by Microsoft's "good enough" strategy.

LinkedIn Bible: Everything You Need to Know About the Social Network for Professionals

Our LinkedIn guide delivers expert advice on how to build a strong profile, practice good etiquette, manage connections and recommendations, and stand out to recruiters and employers with the social networking service. You'll also find analysis on how to take your LinkedIn use to the next level with company profiles, free applications, and more.

Facebook Tips: How to Get Your Facebook Vanity URL

This weekend, Facebook will make it possible for you to have a customized URL of www.facebook.com/yourname. But think carefully, because you only get once chance at this. Here's a step-by-step guide on how to change it tonight.

Why Enterprises Are Moving to Google Apps, Gmail

Google continues to win more enterprise fans for Google Apps, with moves like this week's announcement that users can now access Gmail via an Outlook client. Here's a look at how and why one customer, JohnsonDiversey, just made the switch to Google Apps.

Twitter Tips: How to Track Retweets

Stop wondering if that great Tweet that your wrote got retweeted widely, and start measuring your retweets. Here's how.

Twitter Tips: URL Shorteners Do More Than Save Space

Several free services will shorten URLs for sharing on Twitter, but they're not all created equal. Here's how to not only save space, but also use analytics features to understand what content matters most to your followers.

Google Wave: A New Kind of Mega-Application

Google's newly unveiled Wave may be called a communication and collaboration tool, but it's much more than that. Wave combines key Web trends from the last couple of years into one elegant application. And it may make today's enterprise tools such as Microsoft SharePoint look ridiculously complicated.

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Preparing for the Next Cyber Attack

Ensure you are up-to-speed on the latest security technologies available to keep your network safe in this Executive Guide. Get a thorough assessment of the corporate security threat landscape. Protect your network with data leakage protection, NAC and other technologies explained in this report.

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Cloud Building: 8 Ingredients for Internal Clouds

Cloud computing: a fundamentally new way to deploy IT services and functions cost-effectively and quickly. Learn how the VMware vCloud initiative dramatically improves how consumers access their information and experience applications as well as the 8 ingredients to get you going.

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Investing in Business Analytics Technology

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