Clint Boulton

Senior Writer

Clint Boulton is a senior writer for CIO.com.

What makes a great chatbot? Laser focus on customers

TD Ameritrade accelerates innovation with agile, design thinking

TD Ameritrade accelerates innovation with agile, design thinking

Your innovation center may indeed move fast and break things, but if you actually want to get products to market, don't underestimate the importance of agile development and design thinking.

What is digital transformation? A necessary disruption

What is digital transformation? A necessary disruption

CIOs love to claim they are conducting “digital transformations,” which are often digital optimizations in disguise. Here’s what digital transformation really means — and how to tell whether your organization is on the right path.

What is design thinking? The secret to digital success

What is design thinking? The secret to digital success

Design thinking is an approach to building products that integrates business and technical needs together to deliver what people require, and it is fast becoming a key pillar in digital transformations, as forward-thinking companies...

Public cloud: Real-world lessons of strategic success

Public cloud: Real-world lessons of strategic success

The public cloud is fast becoming a strategic tool for forward-looking companies. IT leaders share their experiences and lend advice to CIOs seeking to migrate to public cloud services to drive innovation, agility and revenue growth

ServiceMaster goes digital to stave off Amazon.com

ServiceMaster goes digital to stave off Amazon.com

The home service giant has tapped digital dispatching to connect technicians with homeowners and has embraced agile as part of a broad digital transformation to deliver software faster.

The 5 fundamentals of effective cloud management

The 5 fundamentals of effective cloud management

The rising complexity of today’s cloud environments can catch your company off guard — at great cost. Here are five functional areas CIOs should focus on as you get your cloud strategy off the ground.

How new IT operating models stave off digital disruption

How new IT operating models stave off digital disruption

These CIOs have disrupted their IT departments to stay ahead of digital changes driving their respective industries. Here is how they did it.

Don’t let a lousy worker experience cripple your customer experience

Don’t let a lousy worker experience cripple your customer experience

Marketing and digital teams have little trouble shaking free the budget to build new apps and software services for external customers. But what happens when a line-of-business manager asks for more money to upgrade workforce...

The hidden risk of blind trust in AI’s ‘black box’

The hidden risk of blind trust in AI’s ‘black box’

Companies intent on weaving AI more tightly into the fabric of their businesses are seeking to better explain how algorithms make their decisions, especially where risk and regulations are involved.

Tapping IoT to monitor the flow of free beer

Tapping IoT to monitor the flow of free beer

Buffalo Wild Wings has implemented a keg monitoring system in conjunction with integration software and APIs to curb beer comps at 1,200 locations, boosting revenue and increasing operational efficiency.

An inside look at 10 real-world digital transformation success stories

An inside look at 10 real-world digital transformation success stories

CIOs at StubHub, HD Supply, JetBlue and other leading organizations are spearheading digital initiatives to drive business growth. Take a peek at these digital transformation examples in progress, get an overview of their strategies,...

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