Esteban Herrera

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Esteban Herrera is a partner with Information Services Group and leads the company’s Energy, Life Sciences and Healthcare practice. A recognized adviser, speaker and author, he guides organizations on issues of business process and IT outsourcing on- and offshore. He has leveraged a deep understanding of business strategy to help clients align their sourcing initiatives with their vision. Through his involvement in hundreds of enterprise-size outsourcing initiatives, he has developed unique insight and the ability to ask the right questions to set an organization on the correct sourcing path.

Esteban has worked with Global 2000 companies in the U.S., Asia, Latin America and Europe, helping them manage the entire life cycle of back-office transformations.

Esteban brings deep international experience to his clients, having lived and worked on four continents. He is fluent in English, Spanish and Portuguese. Esteban’s work has appeared in publications such as MWorld and Directorship. He is a co-author of the influential book Outsourcing: The Definitive Point of View, Applications and Implications, published by Wiley & Sons in 2006. In 2003, he led the landmark research “Life After Outsourcing,” which was the first study to comprehensively focus on the behaviors and processes that can make or break outsourcing success. He sits on the board of Psyque, a privately held international healthcare provider.

Prior to joining ISG, Esteban was chief operating officer at HfS Research, managing director at Alsbridge, founder and president of NovaSphere Group, and executive vice president at The Concours Group. He has also held executive positions with both Infosys and Accenture, where he managed large global delivery P&Ls. Esteban holds a degree in entrepreneurial studies from Babson College in Massachusetts.

The opinions expressed in this blog are those of Esteban Herrera and do not necessarily represent those of IDG Communications Inc. or its parent, subsidiary or affiliated companies.

Turning the ship toward automation

Why offshoring doesn't matter

Why offshoring doesn't matter

The question of where in the world to source services is becoming increasingly irrelevant as automation takes on more and more of the work.

Connectivity is the new currency

Connectivity is the new currency

What is the key to digital business today? One word: connectivity.

Cloud delivers on outsourcing’s promise—but results may vary

Cloud delivers on outsourcing’s promise—but results may vary

Can companies save money by going to the cloud? The unsatisfying answer is: it depends. The success of cloud initiatives has more to do with the art of how an enterprise promotes its adoption than any exact formula.

The data says things are good for smaller IT service providers

The data says things are good for smaller IT service providers

The most recent numbers show smaller IT services providers are making their way in an outsourcing market upended by technology.

The outsourcing industry has a new set of usual (and small) suspects

The outsourcing industry has a new set of usual (and small) suspects

More and more large enterprises are outsourcing with small IT services providers because they are agile and because they aim to please. Competition is good for the industry and good for customers.

How companies can counter bad H-1B visa program press

How companies can counter bad H-1B visa program press

The H1-B visa issue found its way back into the public discourse. And, as usual, the press is not good for companies that use it. Here's what your firm can do.

Why your transformation initiative will probably fail

Why your transformation initiative will probably fail

Why do most transformation initiatives fail? Setting out on a change program without clear business outcomes is like setting out on a journey of 1,000 miles without a map.

What problems are digital solutions solving?

What problems are digital solutions solving?

Going digital for digital's sake doesn't always deliver the kinds of benefits enterprises need. First, define the business problem, then tell me how technology can solve it.

What the (President) Fox has to say: Take a closer look at Mexico

What the (President) Fox has to say: Take a closer look at Mexico

Former president of Mexico Vicente Fox has a unique perspective on how politics and commerce play a part in the US-Mexico relationship and how that relationship affects the business services industry. In the second half of our...

What Does the (President) Fox Say? Take a Closer Look at Mexico

What Does the (President) Fox Say? Take a Closer Look at Mexico

Former President of Mexico Vicente Fox is helping to grow the business services and outsourcing industries in Latin America. I spoke with him. Here is our Q&A.

5 principles that should already be part of your technology strategy

5 principles that should already be part of your technology strategy

Times are changing, but not all IT organizations are changing with them. Make 2016 the year of updating your strategy with the world's new realities.

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