Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

Major IT outsourcing acquisition will have mixed impact

Trump presidency could sound death knell for offshore outsourcing

Trump presidency could sound death knell for offshore outsourcing

U.S.-based offshore outsourcing customers should prepare for the effects of a Trump presidency on their IT services deals.

How to integrate disruptive technologies into IT outsourcing contracts

How to integrate disruptive technologies into IT outsourcing contracts

An incumbent IT service provider may be a good option for implementing new technology solutions, but you should take these four steps to most effectively integrate disruptive technologies into your existing outsourcing deals.

6 ways to add cybersecurity protections to outsourcing deals

6 ways to add cybersecurity protections to outsourcing deals

There is growing concern about how third-party IT services providers are protecting corporate data. Here are six ways IT leaders can better negotiate cybersecurity and data privacy issues.

Robotic process automation is killer app for cognitive computing
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Robotic process automation is killer app for cognitive computing

Cognitive capabilities could supercharge RPA efforts automating tasks that once required the judgment and perception of humans. But implementing these systems is not as simple as it sounds.

Cloud services lift IT outsourcing market higher than expected

The global IT and business services industry had its strongest third quarter to date, bolstered by the record-high value in the as-a-service segment of the market.

How blockchain can benefit IT outsourcing providers

How blockchain can benefit IT outsourcing providers

IBM and Bank of Tokyo say they’ve developed a smart contract prototype to manage their IT services engagement on a blockchain. Here’s why IT outsourcing deals may be a low-risk proving ground for multiparty blockchain applications.

4 ways Cognizant customers can protect themselves amid corruption probe

4 ways Cognizant customers can protect themselves amid corruption probe

Customer of offshore outsourcing provider Cognizant should be diligent in response to the abrupt departure of the company’s president and revelations of an ongoing corruption probe.

Why automation doubles IT outsourcing cost savings

Why automation doubles IT outsourcing cost savings

New research analyzes automation’s impact on the IT outsourcing market, revealing double-digit productivity improvements and specific cost reductions between 14 percent and 28 percent.

Customers have a love/hate relationship with IT outsourcing providers

Customers have a love/hate relationship with IT outsourcing providers

HPE, Oracle and IBM’s outsourcing customers are much more likely to recommend them, but many other IT service providers underperform in delivering a good customer experience.

Controversial H-1B bill pulled from House committee

Controversial H-1B bill pulled from House committee

The U.S. House Judiciary Committee has halted its plan to take up an increasingly controversial H-1B bill. It had been set for a committee vote yesterday.

Digital transformation boosts captive offshore center growth

Digital transformation boosts captive offshore center growth

As enterprise demand for digital transformation grows, expect to see more global in-house centers.

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