Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine.

Why Offshoring Your Software Development to Romania Makes Sense

Loyalty Club Uses Data Analytics to Send Pitches That Hit the Target

Club Premier uses a data mart and analytics to help partners send targeted promotional offers to the customers most likely to respond.

When Backup Is a Disaster

When Backup Is a Disaster

Utility Company AMP overhauls a mishmash of backup and recovery procedures to create one coherent plan.

How an Outsourcing Contract Can Boost IT Service Provider Performance

How an Outsourcing Contract Can Boost IT Service Provider Performance

IT Outsourcing customers look to service providers to cut costs and improve efficiency, in addition there is the increasing expectation for providers to also deliver business results. Here are some secrets to using your outsourcing...

Buyers’ Market Led to Strong 2014 for IT Outsourcing Deals

Buyers’ Market Led to Strong 2014 for IT Outsourcing Deals

Last year was one of the strongest ever for the IT services industry, but providers will have to make changes to thrive in the current buyers’ market.

How Royal Caribbean Personalized the Customer Experience

How Royal Caribbean Personalized the Customer Experience

A new reservations system lets Royal Caribbean personalize ticket prices for each customer.

The Hidden Dangers of Short-Term Outsourcing Deals

The Hidden Dangers of Short-Term Outsourcing Deals

Think it's easy to get out of a short deal when you want to switch outsourcing providers? Think again. Exits from short deals can be costly, time-consuming and disruptive.

10 Outsourcing Trends to Watch in 2015

10 Outsourcing Trends to Watch in 2015

IT outsourcing experts tell CIO.com what to expect in the year ahead. If they're correct, 2015 could bring better business outcomes, billions in renegotiation, the end of the RFP, and -- wait for it -- cloud robots.

Retailer Takes Control of Its Cloud

Retailer Takes Control of Its Cloud

Chico's curbs its use of Amazon Web Services to get more say in how servers are tuned and configured with smaller provider called Contegix.

2014 IT Outsourcing in Review: Grading Our Predictions

2014 IT Outsourcing in Review: Grading Our Predictions

Last year, we predicted that smart machines would radically alter outsourcing, insourcing would increase and cloud computing would come down to earth. Now it's time to grade those and the rest of our predictions.

New IT Outsourcing Model Boosts Bottom Line

New IT Outsourcing Model Boosts Bottom Line

Spinoffs, buyouts, divestitures and focused acquisitions improve operating margins and bolster the bottom line for IT service providers -- and their customers.

Why It Sometimes Makes Sense to Go Slow With Mobile Development

Why It Sometimes Makes Sense to Go Slow With Mobile Development

At Westinghouse, developers work slowly and steadily to avoid bugs in mobile apps used for testing the nuclear power plants that the company builds for electricity providers around the world.

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