Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.


Cloud services now account for a third of IT outsourcing market

Cloud services now account for a third of IT outsourcing market

The ‘as-a-service’ market now accounts for a third of IT services activity. Can traditional outsourcing survive?

Big banks, big applications, big outsourcing

Big banks, big applications, big outsourcing

Large application outsourcing is booming at big banks, driven in large part by the need for digital transformation.

Offshore and cloud service providers upset IT outsourcing’s top tier

Offshore and cloud service providers upset IT outsourcing’s top tier

While IBM and Accenture still command a majority of the IT services markets, the combination of offshore-centric and as-a-service competition has proven to be an ‘all-out assault’ on traditional providers.

How IT outsourcing customers should prepare for HPE-CSC merger

How IT outsourcing customers should prepare for HPE-CSC merger

The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.

How to contract for outsourcing agile development
Q&A

How to contract for outsourcing agile development

The buttoned-up contracting approaches used for traditional software won’t work for outsourced agile projects. Here’s how to implement different protections for agile development agreements.

How to embrace the benefits of shadow IT

How to embrace the benefits of shadow IT

By making shadow IT a bad word, CIOs are ignoring the benefits of what are business-aligned systems and missing an opportunity to build a cohesive strategy and governance system that includes all the technology systems in an...

The CIO's guide to smarter vendor negotiation

The CIO's guide to smarter vendor negotiation

Negotiating deals with IT vendors is never easy, but it is a skill you can learn. Experts in the art of negotiating say it’s important to understand the vendor’s pain points, look out for hidden costs and keep your emotions in check.

Public sector embraces bigger, longer outsourcing deals

Public sector embraces bigger, longer outsourcing deals

Public sector outsourcing deals are growing as the U.S. government seeks shared services efficiencies.

Why your outsourcers’ cost of living adjustments don’t work

Why your outsourcers’ cost of living adjustments don’t work

Cost of living increases are intended to keep IT outsourcing staff happy and working hard on your account. However, only a fraction of the money makes it into the pockets of those workers. Here are three ways to fix that.

Wearables go to work

Wearables go to work

From fitness trackers to smartwatches, wearables have made a splash in the consumer market, but few enterprises are using the new technology. Nonetheless, most CIOs say wearables are destined for the workplace.

Why outsourcing customers are terminating their call center deals
Q&A

Why outsourcing customers are terminating their call center deals

No longer content with simply lower costs, call center outsourcing buyers are looking for providers to deliver emerging technology and improved business outcomes as well.

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