Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

The CIO's guide to smarter vendor negotiation

Public sector embraces bigger, longer outsourcing deals

Public sector embraces bigger, longer outsourcing deals

Public sector outsourcing deals are growing as the U.S. government seeks shared services efficiencies.

Why your outsourcers’ cost of living adjustments don’t work

Why your outsourcers’ cost of living adjustments don’t work

Cost of living increases are intended to keep IT outsourcing staff happy and working hard on your account. However, only a fraction of the money makes it into the pockets of those workers. Here are three ways to fix that.

Wearables go to work

Wearables go to work

From fitness trackers to smartwatches, wearables have made a splash in the consumer market, but few enterprises are using the new technology. Nonetheless, most CIOs say wearables are destined for the workplace.

Why outsourcing customers are terminating their call center deals
Q&A

Why outsourcing customers are terminating their call center deals

No longer content with simply lower costs, call center outsourcing buyers are looking for providers to deliver emerging technology and improved business outcomes as well.

4 ways to apply SLAs to shadow IT

4 ways to apply SLAs to shadow IT

IT can harness the power of shadow IT services and solutions and mitigate associated risks by wrapping formal SLAs around them.

Opportunities and risks in 5 global outsourcing locations

Opportunities and risks in 5 global outsourcing locations

A look at some of the key trends impacting IT and business process outsourcing locations around the globe—from U.S. veterans entering the IT outsourcing talent pool to currency fluctuations in China and Latin America to the...

How to build cybersecurity into outsourcing contracts

How to build cybersecurity into outsourcing contracts

IT outsourcing customers must take greater care in building cyber-risk protection into their IT services and cloud computing deals.

Mobile-only banking startup bets on bots

Mobile-only banking startup bets on bots

Companies are implementing artificial intelligence technology for customer service. Here’s a look at how Atom Bank is incorporating WDS Virtual Agent software from Xerox into its mobile app to solve customer issues.

Why it’s time to set standards for outsourcing providers

Why it’s time to set standards for outsourcing providers

Sure, you and all your IT service providers follow ITIL guidelines, but you interpret those standards differently. And those little inconsistencies can lead to big problems.

Should you outsource vendor management?

Should you outsource vendor management?

Outsourcing the management of outsourcers has been a controversial approach in the past, but the increased demands of IT service management may be too much for some IT groups to handle themselves.

IT outsourcing customers cling to cost-savings mindset

IT outsourcing customers cling to cost-savings mindset

IT leaders continue to focus on cost containment with their IT service deals, but in today’s business environment companies will have to spend money to save money, according to KPMG’s David Brown.

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