Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine.

Boards are on high alert over security threats

How TGI Fridays put mobile efficiency on the menu

How TGI Fridays put mobile efficiency on the menu

Wait staff at the popular restaurant chain will soon be using tablets to zap orders to the kitchen while still interacting with diners.

The IT outsourcing price wars are on

The IT outsourcing price wars are on

Outsourcing customers are seeing some IT services prices dip as much as 40 percent. But industry experts advise caution during this period of industry transition.

Building IT for worst-case scenarios

Building IT for worst-case scenarios

The World Bank overhauls IT so it's better prepared to do business in global hotspots where war, disease and poverty may be among the challenges of everyday life.

Why companies opt to insource for IT innovation

Why companies opt to insource for IT innovation

IT outsourcing customers are increasingly demanding IT innovation and will either look to providers to deliver real business outcomes or take their innovation-related business back in-house to run themselves.

Why Offshoring Your Software Development to Romania Makes Sense

Why Offshoring Your Software Development to Romania Makes Sense

A software maker and a food and recipe website turned to Romania for IT outsourcing. Here’s a look at how TechSmith and Yummly are successfully outsourcing with Gemini Solutions.

Loyalty Club Uses Data Analytics to Send Pitches That Hit the Target

Club Premier uses a data mart and analytics to help partners send targeted promotional offers to the customers most likely to respond.

When Backup Is a Disaster

When Backup Is a Disaster

Utility Company AMP overhauls a mishmash of backup and recovery procedures to create one coherent plan.

How an Outsourcing Contract Can Boost IT Service Provider Performance

How an Outsourcing Contract Can Boost IT Service Provider Performance

IT Outsourcing customers look to service providers to cut costs and improve efficiency, in addition there is the increasing expectation for providers to also deliver business results. Here are some secrets to using your outsourcing...

Buyers’ Market Led to Strong 2014 for IT Outsourcing Deals

Buyers’ Market Led to Strong 2014 for IT Outsourcing Deals

Last year was one of the strongest ever for the IT services industry, but providers will have to make changes to thrive in the current buyers’ market.

How Royal Caribbean Personalized the Customer Experience

How Royal Caribbean Personalized the Customer Experience

A new reservations system lets Royal Caribbean personalize ticket prices for each customer.

The Hidden Dangers of Short-Term Outsourcing Deals

The Hidden Dangers of Short-Term Outsourcing Deals

Think it's easy to get out of a short deal when you want to switch outsourcing providers? Think again. Exits from short deals can be costly, time-consuming and disruptive.

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