Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

11 ways to address RPA and AI in IT outsourcing contracts

IT service providers increase investment in onshore locations

IT service providers increase investment in onshore locations

A number of factors are driving leading global IT and business process outsourcing providers to open more onshore than offshore locations.

Outsourcing trends to watch in 2017

Outsourcing trends to watch in 2017

Here are 10 predictions for the year ahead in IT outsourcing.

New accounting standards change the rules of IT leasing

New accounting standards change the rules of IT leasing

New reporting rules could make IT equipment leasing less attractive, but lessors may be more amenable to meet client demands or offer new value-added services to win over customers.

Grading our 2016 IT outsourcing predictions

Grading our 2016 IT outsourcing predictions

We predicted this was the year that security and integration challenges would become key considerations, companies would embrace robotic process automation and offshore captive models, and the IT outsourcing contracting process would...

Building a business case for offshore robotic process automation

Building a business case for offshore robotic process automation

Dwindling labor cost savings offshore are leading many captive centers to implement new robotic process automation.

Major IT outsourcing acquisition will have mixed impact

Major IT outsourcing acquisition will have mixed impact

Information Service Group’s purchase of competitor Alsbridge creates a larger, more well-rounded outsourcing advisory, but will also reduce competitive pricing leverage for clients.

Trump presidency could sound death knell for offshore outsourcing

Trump presidency could sound death knell for offshore outsourcing

U.S.-based offshore outsourcing customers should prepare for the effects of a Trump presidency on their IT services deals.

How to integrate disruptive technologies into IT outsourcing contracts

How to integrate disruptive technologies into IT outsourcing contracts

An incumbent IT service provider may be a good option for implementing new technology solutions, but you should take these four steps to most effectively integrate disruptive technologies into your existing outsourcing deals.

6 ways to add cybersecurity protections to outsourcing deals

6 ways to add cybersecurity protections to outsourcing deals

There is growing concern about how third-party IT services providers are protecting corporate data. Here are six ways IT leaders can better negotiate cybersecurity and data privacy issues.

Robotic process automation is killer app for cognitive computing
Q&A

Robotic process automation is killer app for cognitive computing

Cognitive capabilities could supercharge RPA efforts automating tasks that once required the judgment and perception of humans. But implementing these systems is not as simple as it sounds.

Cloud services lift IT outsourcing market higher than expected

Cloud services lift IT outsourcing market higher than expected

The global IT and business services industry had its strongest third quarter to date, bolstered by the record-high value in the as-a-service segment of the market.

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