Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

Autonomic offerings set to transform IT, but outsourcing customers beware

Why Vietnam is an attractive IT offshoring destination

Why Vietnam is an attractive IT offshoring destination

Harvey Nash’s chief digital officer discusses the benefits and drawbacks of outsourcing IT work in Vietnam.

Why outsourced call center roles are coming back onshore

Why outsourced call center roles are coming back onshore

A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group

Q&A

IT COST commission says feds could save $5.8 billion on IT

A joint private-public commission, IT COST, recently offered 21 recommendations to improve transparency, reduce waste and increase the efficiency of IT spending within federal agencies.

U.S. IT employment grows, with IT services jobs leading the way
Q&A

U.S. IT employment grows, with IT services jobs leading the way

CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.

How to benchmark your IT outsourcing vendor management skills
Q&A

How to benchmark your IT outsourcing vendor management skills

Alsbridge’s Jeff Augustin discusses vendor management and governance practices that help IT organizations gauge their effectiveness in service delivery management and general strategy.

Should CIOs be chief robot wranglers?

Should CIOs be chief robot wranglers?

Business Robotic Process Automation (RPA) initiatives can yield huge returns. But bypassing IT can create even bigger risks. Why CIOs need to take a greater role in RPA.

Cloud services now account for a third of IT outsourcing market

Cloud services now account for a third of IT outsourcing market

The ‘as-a-service’ market now accounts for a third of IT services activity. Can traditional outsourcing survive?

Big banks, big applications, big outsourcing

Big banks, big applications, big outsourcing

Large application outsourcing is booming at big banks, driven in large part by the need for digital transformation.

Offshore and cloud service providers upset IT outsourcing’s top tier

Offshore and cloud service providers upset IT outsourcing’s top tier

While IBM and Accenture still command a majority of the IT services markets, the combination of offshore-centric and as-a-service competition has proven to be an ‘all-out assault’ on traditional providers.

How IT outsourcing customers should prepare for HPE-CSC merger

How IT outsourcing customers should prepare for HPE-CSC merger

The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.

How to contract for outsourcing agile development
Q&A

How to contract for outsourcing agile development

The buttoned-up contracting approaches used for traditional software won’t work for outsourced agile projects. Here’s how to implement different protections for agile development agreements.

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