Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

How to win over your board of directors

7 hot IT outsourcing trends — and 7 going cold

7 hot IT outsourcing trends — and 7 going cold

The days of low-cost commodity services are waning, as IT organizations seek stronger strategic partnerships with IT outsourcing providers in the era of digital transformation.

What is an SLA? Definition, best practices and FAQs

What is an SLA? Definition, best practices and FAQs

A service-level agreement (SLA) is a document describing the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured and the remedies or penalties, if any, should the...

Digital transformation sparks sales of U.S. IT services abroad

Digital transformation sparks sales of U.S. IT services abroad

America has become a key provider of digital technology services to the world. But future trade policies and increased global competition could curtail U.S. IT service providers’ business growth overseas.

Hurting for IT help? Hire a trained GI vet

Hurting for IT help? Hire a trained GI vet

One IT professional services firm is meeting increasing demand for U.S.-based skills by training military veterans in key IT domains, from business analysis to devops.

Why IT service providers are investing in North America

Why IT service providers are investing in North America

IT outsourcing providers have been opening more service centers in the U.S. with Seattle, San Francisco and Toronto emerging as hot spots for digital services.

Don't fear the robots, embrace the potential

Don't fear the robots, embrace the potential

Robotic process automation is not necessarily replacing human workers, but creating more capacity and the potential for employees to focus on higher-value activities.

IT leaders say current H-1B program works

IT leaders say current H-1B program works

Corporate technology leaders worry that proposed H-1B visa changes will increase costs and scarcity for highly skill IT talent, according to Harvey Nash survey.

How design thinking can transform IT outsourcing

How design thinking can transform IT outsourcing

In the era of digital transformation, design thinking can enable a new way of working between IT outsourcing customers and providers.

Trump’s H-1B reform resolves few questions

Trump’s H-1B reform resolves few questions

It’s unclear if the U.S. president’s latest order will, in fact, help American IT workers or lead to increased offshoring and automation.

How Brexit will impact global CIOs and IT services

How Brexit will impact global CIOs and IT services

Global CIOs must begin planning now for the impact of Brexit on their IT services and outsourcing strategies.

How to evaluate domestic IT service provider locations

How to evaluate domestic IT service provider locations

The uncertainty of the future of the H-1B visa program is causing businesses to take a closer look at U.S. IT service delivery locations.

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