Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine.

Is Vietnam a viable offshore outsourcing alternative?

How to build better SLAs for more strategic applications outsourcing

How to build better SLAs for more strategic applications outsourcing

Service-level agreements need to not only look good on paper, the must deliver business results in real life. Here’s how to create more effective SLAs for application development and maintenance.

IT customers slow to embrace outsourced DevOps

IT customers slow to embrace outsourced DevOps

While enterprises are experimenting with new DevOps application delivery methods, they’re not yet convinced that their IT service providers can help with the transformation.

Digital enterprises are getting VERY personal with customers

Digital enterprises are getting VERY personal with customers

Many of the CIO 100 award winners for 2015 are personalizing the customer experience, creating one-to-one relationships that deliver competitive advantage.

Data analytics help food company spot bottlenecks and defects

Berner Food and Beverage deploys predictive analytics to increase operational efficiency and manage product defects.

Why CIOs can’t wait to renegotiate their outsourcing contracts

Why CIOs can’t wait to renegotiate their outsourcing contracts

Rapidly changing business and technology needs are forcing IT leaders to renegotiate their IT outsourcing contracts and rethink their sourcing portfolios sooner rather than later. Here’s how to do it.

4 ways to cut application development and maintenance costs

4 ways to cut application development and maintenance costs

Adopting a managed services or fixed-fee approach for application work can yield significant savings. But IT organizations that rely on staff augmentation can also cut costs through proactive management.

Why the IT outsourcing model is moving away from manic multisourcing
Q&A

Why the IT outsourcing model is moving away from manic multisourcing

The prevailing IT outsourcing model has shifted from a single provider approach to managing a host of best-of-breed vendors. But the pendulum may have shifted too far in the direction of multisourcing as IT leaders now try to get a...

Top 5 factors driving domestic IT outsourcing growth
Q&A

Top 5 factors driving domestic IT outsourcing growth

Despite insourcing efforts, the expansion of nearshore centers is not necessarily taking work away from offshore locations. Eric Simonson of the Everest Group discusses the five main drivers responsible for the rise in domestic...

How to structure an outsourced IT project for less risk, more leverage

How to structure an outsourced IT project for less risk, more leverage

Large-scale IT outsourcing deals are doomed to fail if you don’t structure the project properly. Therefore, it’s imperative that during the negotiating and contracting phase you lay the groundwork to mitigate the risks and maintain...

Midsize U.S. cities offer attractive alternative to offshoring IT

Midsize U.S. cities offer attractive alternative to offshoring IT

Companies take a second look at domestic outsourcing options as Syracuse, Jacksonville, Tampa and Lansing top the list of American hot spots for IT and business process services.

Offshore captive centers are again a thriving outsourcing model

Offshore captive centers are again a thriving outsourcing model

While several companies sold off their captive offshore centers during the recession, these global in-house options are back in vogue in 2015.

Load More