Thomas Wailgum

What is ERP? A guide to enterprise resource planning systems

What is a CRM system? Your guide to customer relationship management

What is a CRM system? Your guide to customer relationship management

Customer relationship management (CRM) systems help you better understand your customers’ needs and how to meet those needs while enhancing your bottom line. CRM systems link up information about customers from a variety of sources,...

15 famous ERP disasters, dustups and disappointments

15 famous ERP disasters, dustups and disappointments

It's no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mud-slinging, outrageous hype and epic failures.

IT in 2020: Will It Even Exist?

On this day when the "Snowpacolypse" is bearing down on New England, I'm reminded of a popular Yankee euphemism that goes something like this: "If you don't like the weather, just wait a second, because it's bound to change." The...

The Long and Windy Road to Oracle's Fusion Applications

Oracle has laid out the Fusion Apps roadmap for its customers. But how each customer actually gets to the Fusion Apps destination is another question altogether.

Like It or Not, Here Comes the Facebook-ization of ERP

This much you should know: Resistance to Enterprise 2.0 talk is futile. In 2011, Social Media-inspired, Facebook-like business applications are going to be all the rage...or so we're being told.

An IT Industry Festivus Celebration: My Airing of Grievances

Gather 'round, everyone, because Festivus is upon us (celebrated December 23, for all you non-Seinfeld aficionados), and it's about time we got started. "IT'S A FESTIVUS FOR THE REST OF US!"

AltaVista's View Was Nice, for a Moment in Time

AltaVista will be "sunsetted" soon--reminding us that even though the bubbly mid-90's seems like a century ago, the Web is merely a toddler.

12 Tech Survey Topics That Should Die in 2011

Enough is enough: We don't need any more surveys about "dramatic Facebook usage" or "CIOs' interest in cloud." Because 100 percent of this research is an introduction to the obvious.

SAP's Not-So-Secret Weapon: Its Own CIO

Oliver Bussmann, now a year into his tenure as CIO for SAP, has re-invented and raised the profile of the ERP vendor's CIO role. One key: Sharing with customers his ongoing experiences with a huge SAP environment.

Greenpeace's Cool IT Leaderboard Rates Climate-Change Leaders and Laggards

Cisco, Ericsson and Fujitsu earn top honors for their efforts in climate solutions, remote collaboration and telecommuting offerings.

The Fallacy of Vendor-Driven IT Innovation

I know it's not just me feeling this: Today, there are too many vendors announcing "innovative solutions" that are, at best, incremental improvements to existing products or, at worst, new products in search of actual business...

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