Thomas Wailgum

CRM definition and FAQs

IT in 2020: Will It Even Exist?

On this day when the "Snowpacolypse" is bearing down on New England, I'm reminded of a popular Yankee euphemism that goes something like this: "If you don't like the weather, just wait a second, because it's bound to change." The...

The Long and Windy Road to Oracle's Fusion Applications

Oracle has laid out the Fusion Apps roadmap for its customers. But how each customer actually gets to the Fusion Apps destination is another question altogether.

Like It or Not, Here Comes the Facebook-ization of ERP

This much you should know: Resistance to Enterprise 2.0 talk is futile. In 2011, Social Media-inspired, Facebook-like business applications are going to be all the rage...or so we're being told.

An IT Industry Festivus Celebration: My Airing of Grievances

Gather 'round, everyone, because Festivus is upon us (celebrated December 23, for all you non-Seinfeld aficionados), and it's about time we got started. "IT'S A FESTIVUS FOR THE REST OF US!"

AltaVista's View Was Nice, for a Moment in Time

AltaVista will be "sunsetted" soon--reminding us that even though the bubbly mid-90's seems like a century ago, the Web is merely a toddler.

12 Tech Survey Topics That Should Die in 2011

Enough is enough: We don't need any more surveys about "dramatic Facebook usage" or "CIOs' interest in cloud." Because 100 percent of this research is an introduction to the obvious.

SAP's Not-So-Secret Weapon: Its Own CIO

Oliver Bussmann, now a year into his tenure as CIO for SAP, has re-invented and raised the profile of the ERP vendor's CIO role. One key: Sharing with customers his ongoing experiences with a huge SAP environment.

Greenpeace's Cool IT Leaderboard Rates Climate-Change Leaders and Laggards

Cisco, Ericsson and Fujitsu earn top honors for their efforts in climate solutions, remote collaboration and telecommuting offerings.

The Fallacy of Vendor-Driven IT Innovation

I know it's not just me feeling this: Today, there are too many vendors announcing "innovative solutions" that are, at best, incremental improvements to existing products or, at worst, new products in search of actual business...

CIOs in 2011: The IT Roles and Strategies in High Demand

"Cost reduction" is out for 2011. What's in? Key portfolio and project management roles as well as demand for more consistent delivery of IT services.

Throwing Enterprise Software Vendors Under the Bus

Throw Under the Bus: 1. One is thrown under the bus when he is made the scapegoat or blamed for something that wasn't his responsibility in the first place. 2. A cover-up for your mistake. -Urban Dictionary

Load More