Best Practices

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8 tech support best practices

Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line.

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How DevOps, agile spurred Slack enterprise adoption

Capital One’s IT staff began using Slack to share code, communicate and collaborate on the bank’s crucial software development. Now it’s spreading across department boundaries.

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CTO hopes fiber-based Wi-Fi, 2,000 video boards will win fans

AMB Sports & Entertainment CTO Jared Miller is loading up on Wi-FI, massive video displays and other emerging technologies to wow fans of the Atlanta Falcons and Major League Soccer in Mercedes-Benz Stadium next year.

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Pharmaceutical giant partners to push analytics

Merck KGaA is banking on partnerships with Silicon Valley analytics companies as it automates a supply chain challenged by spikes in demand.

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Cruise ship CIO jettisons aging application infrastructure

Using microservices architecture to decouple application functionality, Royal Caribbean Cruise Lines is overhauling an aging reservation system that sinks deeper as passengers come and go.

Tech Titans Talk: The IDG Enterprise Interview Series

In the IDG Enterprise Interview Series, you'll hear from technology CIOs and CEOs on today's burgeoning trends, ongoing headaches and upcoming product plans. Check out this informative series from IDG Enterprise Chief Content Officer...

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Ricoh USA transforms ediscovery in the public cloud

As part of its digital transformation, Ricoh has migrated its eDiscovery business to Microsoft Azure. The reasons: scalability, security and performance.

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UPS Puts Consumers in Control

The UPS technology and marketing teams worked together to deliver the award-winning UPS Access Point network and UPS My Choice, an integrated system that allows customers to reroute packages to an Access Point location when they're...

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True agile software development requires DevOps

Fannie Mae has doubled its software output in the last 18 months thanks to agile software development and DevOps, which enables continuous integration and application deployment.

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Visualization analytics helps utility provider escape ‘Excel hell’

Struggling to collect debt owed from customers, gas and electricity provider National Grid turned to Tableau visualization software to create a scoring model to to assist with collections.

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Capital One shifts to DevOps to keep pace with customers

The banking company is building software faster to keep up with consumers’ evolving preferences for digital banking services.

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Capital One CIO finds tech talent at Grace Hopper conference

Rob Alexander attended the popular conference to meet with seasoned tech workers and college students interested in pursuing technology as well as to support the 200 Capital One employees showing off the bank’s products at the event. ...

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MDM helps real estate developer mobilize business processes

Edward Rose & Sons turned to cloud software to manage more than 500 iPads and iPhones its leasing agents, maintenance staff and construction workers use to access information.

The Extended EC2 Design Pattern

How to migrate IT to AWS in record time with the extended EC2

Consultants struggle to help CIOs take advantage of the business benefits of cloud. IT transformation design patterns for the cloud can are the engineering solutions to high-return AWS clouds.

health transformation

Machine analytics fuel Cardinal Health's IT transformation

The global health services provider monitors its sprawling IT operations using analytics software from Splunk to detect hardware and software performance problems.

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