Calculate the Cost of Downtime

Calculate the Cost of Downtime

IT projects, especially infrastructure projects can be challenging to get approved. Discuss the "cost of downtime" in your proposal so senior management can visualize and understand the risk implications, and you will get many more of...

05/22/17

5 key components in getting IT projects approved

5 key components in getting IT projects approved

Prove that your IT project is worthwhile. Answer the questions your CEO will want to ask: what are the benefits in doing this project, and what will it do for the company?

03/27/17

Boost staff morale with an annual IT kickoff meeting

Boost staff morale with an annual IT kickoff meeting

Jump start your year with an annual IT kickoff meeting. Follow a few simple steps to make it a truly memorable event and boost the morale of your IT staff.

01/06/17

6 steps to rescue a problem client

6 steps to rescue a problem client

You might be surprised to learn one day that some of your IT people do not know how to troubleshoot a problem. Don't assume they do unless you know for certain because the ramifications are significant for your IT organization. In...

10/13/16

Business value is key to IT success

Business value is key to IT success

For IT managers to succeed, they have to stop delivering technology and focus on the importance of delivering business value. The technology is important for sure, but what gets attention and creates real success for an IT manager is...

10/06/16

10 ways to think like your client

10 ways to think like your client

Your IT support clients are business people and they don't think like we do in IT. It will help you support them better if you can "walk in their shoes" or better understand their perspectives about IT support.

08/19/16

Understand supply and demand to manage client expectations

Understand supply and demand to manage client expectations

One of the keys to success as an IT manager is being able to manage your client’s expectations. To manage your client’s expectations, you need to know some things about the concept of “supply and demand” and how it applies within an...

07/05/16

Your project war stories make great teaching tools

Your project war stories make great teaching tools

Personal stories gain attention and are memorable; use your stories about projects (and mistakes during them) to coach and teach your employees. This "war story" about a raised floor is a reminder that we need to fully understand what...

05/17/16

IT managers may need to change their work behavior to succeed

IT managers may need to change their work behavior to succeed

IT employee work behavior tendencies are amazingly consistent. In three of four major aspects it is the same for 90% of your IT employees regardless of their position or responsibility. Bottom line: IT attracts a certain type of...

04/28/16

Triple Threat to IT Success™

Triple Threat to IT Success™

There are 3 key reasons that cause an IT organization to fail. Learn about this "Triple Threat to IT Success™" to prevent each threat in your company and achieve more success.

03/25/16

7 reasons IT managers have the toughest management roles

7 reasons IT managers have the toughest management roles

IT managers have the toughest management roles in a company. Here 7 reasons why.

03/14/16

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