Best Practices

Best Practices news, analysis, research, how-to, opinion, and video.

Agile ERP implementation
striking a balance

cso cio

5 tips to keep your value-added reseller spend in check

Your reseller isn’t your BFF. How to stop overpaying your VAR and keep them honest.

Best-fit enterprise software really does improve the bottom line

How to select enterprise software that maximizes ROI

Selecting best-fit enterprise software is a difficult task, and you can’t please all the people all the time. This article outlines a data driven and auditable process to pick the software that maximizes ROI and minimizes buyer’s...

golf ball on lip 119364397

What golf teaches us about evaluating legacy systems

A decade ago, a 72-hole score of 10 under par could win the PGA championship. Today, it’s a new game, where 20 under par clinches the trophy. As in golf, the right software and information technologies – when used strategically by...

judges scorecard

5 principles for great vendor relationships

Many companies track and report vendor performance metrics. But few metrics provide a concrete plan for driving vendor performance. Should we fire the vendor or demand improvements? If the latter, how do we ask for them...

Slack cofounder: 'We didn't have a sense of the scale it could grow to'

In the two years since its beta launch, Slack has juggled explosive growth, formidable competition and the need to cater to CIOs

man working on his computer

A great user experience can promote software adoption

“If you build it, they will come” may work in a baseball movie, but it's an unreliable strategy for deploying enterprise software. A better approach is to provide a great user experience, coupled with feature-filled software, to...

Don’t gamble when prioritizing enterprise software projects.

Why you should always estimate ROI before buying enterprise software

Don’t gamble when prioritizing enterprise software projects. See why you should prioritize by ROI, and how to do it using the risk-adjusted value method.

Make time for vendor due diligence

Don’t skip vendor due diligence when buying enterprise software

It’s all too easy to skip vendor due diligence when buying enterprise software. This is an important part of the evaluation and selection process that can help avoid starting a business relationship with a vendor that just will not...

traffic freeway interchange

7 software strategies I learned while sitting in traffic

Software lifecycle management and freeway construction management share some common uncertainty and risks, but whether you're installing roads or software, you can manage by adopting these sound strategies.

UK government reportedly working to end its reliance on Oracle

The request is 'bad advice,' says one analyst

12 critical metrics for IT success

Metrics are important for IT shops that hope to achieve organizational goals. However, they can be dangerous, and using the appropriate metrics is critical. This article defines the most important metrics for technology organizations....

How do you know when you have all your requirements?

How to know when you have all the requirements to properly select enterprise software

Any enterprise software selection project starts with a journey of discovery where you find out what your organization truly needs. But how do you know when you have reached the end of that journey and discovered all the requirements?...

software audit

Software audits: Drag on innovation

Every CIO has had to deal with a software audit. They're painful to manage, costly to resolve and, at the end of the day, add no value. Even worse, they take the vendor's eyes off their core mission: innovating to improve your...

customer service

5 best practices for on-time innovation

The successful delivery of innovation requires a commitment to execution. Here are five best practices that will help you ship your innovation on time.

agile 2
Q&A

Getting serious about portfolio and program management

It's been 10 years since Johanna Rothman co-authored 'Behind Closed Doors: Secrets of Great Management.’ She was just getting started.

The road to a successful software deployment has many twists and turns

Why selecting enterprise software is so difficult

The road to a successful cloud or COTS software deployment is full of twists and turns, more difficult than even many experienced IT professionals realize. Watch out for these common problems to minimize risks with your projects....

methodology

How to pick a project management methodology

There’s an overwhelming choice of different project management methodologies. Knowing which ones will work best for you can be as challenging as the project itself.

The grim reaper approaches for Windows Server 2003

Come Tuesday, Microsoft will end support for its 12-year-old server operating system

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