Business Process Management (BPM)

Business Process Management (BPM) news, analysis, research, how-to, opinion, and video.

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Why service level agreements are dead

Service-level agreements drive the wrong business outcomes. If you’re like many CIOs, the chances are your company compensates third-party IT service providers for something they didn’t do or pays them twice for something. Technology...

Interactive planning

Cognitive automation gives employees the freedom to innovate

Cognitive automation is not just a component of technology implementation, but part of a holistic strategy that reaches across the enterprise, potentially improving the performance of every employee.

bpm

Report: CIOs neglect BPM in favor of trendier software

With the rush into data analytics and other hot technologies, business process management (BPM) systems don’t get much attention these days. That’s a missed opportunity, according to a Technology Evaluation Centers report.

agile transformation in the enterprise

How to get agile to work at your company

Transitioning from waterfall to agile development can be like shooting the rapids. IT industry experts share advice on how to not get crushed on the rocks.

Rogue IT

The trouble with rogue IT, a service provider perspective

Much has been written about combating rogue IT. Peter Kraatz from Datalink offers the perspective of a cloud service provider.

cw feb2016 customer mainart

Digital transformation designed for the customer

Part business process redesign, part agile development, the new re-engineering is endless — just like customer demands. Here's how smart companies are learning to please customers one at a time, all of the time.

vitamin world

Custom software drives Vitamin World stores remodeling

NBTY turned to custom software to help overhaul business processes in the company's 380 Vitamin World retail shops, helping the company meet financial objectives.

pa 1949 modela

Storied Xerox to split its business into separate document and BPO companies

Over 50 years ago, Xerox's founder Chester Carlson introduced photocopiers based on a dry process called xerography that largely did away with the requirement of carbon copies of documents. So popular was the concept and the...

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7 IT Centers of Excellence that drive organizational productivity

IT Centers of Excellence provide the opportunity to enhance both IT and organizational productivity while simultaneously creating new and compelling services for the organization it serves.

company strategy ts

6 strategic projects any business can implement in 2016

To define business objectives, most large organizations host strategic planning sessions to set roadmaps to allocate budgets and resources for specific projects in the new year. Here are six strategic projects any business, regardless...

The twin engines that power business

Every organization has the power to shape their own normal, but it requires the development and nurturing of the development and production engines to prepare for the next normal and thrive once it arrives.

Bullhorn

One quick question to get your audience's attention

Effective communicators ensure listeners are tuned in when they need them to be.

man working on his computer

A great user experience can promote software adoption

“If you build it, they will come” may work in a baseball movie, but it's an unreliable strategy for deploying enterprise software. A better approach is to provide a great user experience, coupled with feature-filled software, to...

drummers

Does your company have rhythm?

Rhythm implies we have a sense of when something is supposed to happen and how often. Rhythm is immensely important to the effectiveness of our project and portfolio communication processes. Does your company have rhythm?

lighthouse beacon warning

Traction Watch: Why beacons are a bright spot for retailers, airports & other enterprises

Beacons, a new age of highly targeted ads that automatically send promotions, coupons, offers, and any other location-relevant information, allows consumers to opt-in while they’re at a physical site and more likely to act on an...

Airbnb sharpens its focus on businesses with new software suite

A management dashboard and centralized billing aim to make corporate travel easier

Start the project

Why most enterprise software projects should start with an evaluation

The rapid pace of innovation in the enterprise software space suggests that it is usually worth starting a new enterprise software project with an evaluation, even if the ultimate result is a development project.

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University of Pennsylvania CIO talks IT in academia

A university environment is as complex, if not more complex, than private enterprise. Learn how Thomas Murphy, CIO of the University of Pennsylvania, took the lead in changing the way information and technology are used to teach,...

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