Business Process Management (BPM)

Business Process Management (BPM) news, analysis, research, how-to, opinion, and video.

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The DocuSign eSignature is becoming ubiquitous.

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Managing line-of-business projects

How can you distinguish between a green CIO and a seasoned one? Are you an LOB expert or newby?

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Driving IT productivity using automation as a service

Automation as a service is a technology that is quietly expanding in functionality, is gaining momentum with personal and corporate users, and can simultaneously enhance organizational efficiency and product quality.

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Nintex Hawkeye makes workflow analytics one step easier

Nintex has been in the business of providing software to automate corporate workflows for years. In July, the company introduced an analytics package, called Hawkeye, that lets workflow professionals measure their effectiveness. Over...


How to marry content, business process management

Alfresco Software’s CEO Doug Dennerline discusses his company’s open source strategy, the evolution of private clouds for content management and the changing competitive landscape.

Project Management Skills

6 ways to be a better project manager

Project management is a complex -- and critical -- function. Here are six pieces of advice to help project managers improve their craft.

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Why service level agreements are dead

Service-level agreements drive the wrong business outcomes. If you’re like many CIOs, the chances are your company compensates third-party IT service providers for something they didn’t do or pays them twice for something. Technology...

Interactive planning

Cognitive automation gives employees the freedom to innovate

Cognitive automation is not just a component of technology implementation, but part of a holistic strategy that reaches across the enterprise, potentially improving the performance of every employee.


Report: CIOs neglect BPM in favor of trendier software

With the rush into data analytics and other hot technologies, business process management (BPM) systems don’t get much attention these days. That’s a missed opportunity, according to a Technology Evaluation Centers report.

agile transformation in the enterprise

How to get agile to work at your company

Transitioning from waterfall to agile development can be like shooting the rapids. IT industry experts share advice on how to not get crushed on the rocks.

Rogue IT

The trouble with rogue IT, a service provider perspective

Much has been written about combating rogue IT. Peter Kraatz from Datalink offers the perspective of a cloud service provider.

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Digital transformation designed for the customer

Part business process redesign, part agile development, the new re-engineering is endless — just like customer demands. Here's how smart companies are learning to please customers one at a time, all of the time.

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Custom software drives Vitamin World stores remodeling

NBTY turned to custom software to help overhaul business processes in the company's 380 Vitamin World retail shops, helping the company meet financial objectives.

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Storied Xerox to split its business into separate document and BPO companies

Over 50 years ago, Xerox's founder Chester Carlson introduced photocopiers based on a dry process called xerography that largely did away with the requirement of carbon copies of documents. So popular was the concept and the...

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7 IT Centers of Excellence that drive organizational productivity

IT Centers of Excellence provide the opportunity to enhance both IT and organizational productivity while simultaneously creating new and compelling services for the organization it serves.

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6 strategic projects any business can implement in 2016

To define business objectives, most large organizations host strategic planning sessions to set roadmaps to allocate budgets and resources for specific projects in the new year. Here are six strategic projects any business, regardless...

The twin engines that power business

Every organization has the power to shape their own normal, but it requires the development and nurturing of the development and production engines to prepare for the next normal and thrive once it arrives.


One quick question to get your audience's attention

Effective communicators ensure listeners are tuned in when they need them to be.

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A great user experience can promote software adoption

“If you build it, they will come” may work in a baseball movie, but it's an unreliable strategy for deploying enterprise software. A better approach is to provide a great user experience, coupled with feature-filled software, to...

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