As demand for IT services rises - and budgets for those services decrease - finding a way to meet business needs while keeping costs down can be tricky. Verizon's Contact Center Managed Services (CCMS) can help you find the right
No matter where you are in the world today, one this is for sure. Expectations for customer service have grown over the past few years: around convenience, speed, agent knowledge and insights, and by far around channel availability
With high demands on your IT group to implement disruptive technologies that will achieve game-changing value, what strategy do you as the IT leader use in determining where, when and how to implement disruptive technologies?
For sales organizations, customer engagement is about more than touchpoints - it's about everything that happens in between personal and digital encounters. Customer engagement requires an organization-wide commitment to creating
CIOs are grappling with the shift in IT that takes control away from them to the business consumers (end users) to set the agenda. What are the implications of this shift and how can CIOs and enterprise IT adapt?
Business users are frustrated with the enterprise IT function because of its inability to meet their business needs in a timely fashion. This frustration is not new and has been around since organizations first centralized IT into a...
Discover why business management is outsourcing key IT functions and even entire IT departments. Read how to identify the optimal managed services strategy, and contract with the right provider to achieve reduced operating costs,
Mobile hotspots can save you when you're in a pinch and need Wi-Fi, but there isn't a one-size-fits-all solution to data. Here are four tips to determine what the right mobile hotspot is for your needs.
Most of us use enterprise software day-to-day at work, and use an iPad or Android tablet for work or pleasure. Here are 10 things that enterprise software companies should take to heart when developing business applications.
If there's one thing that can strike terror into a CIO's heart, it's the security implications of the cloud; if there's another, it's the "bring your own" technology trend. Combine the two, and you've got the motivation behind IBM's...