Customer Relationship Management (CRM)

Customer Relationship Management (CRM) news, analysis, research, how-to, opinion, and video.

Oracle Service Cloud gets more social

Access to an online customer's browsing history gives a fuller view of their experience

Microsoft delivers the talking Dynamics CRM update

The software uses Cortana to process voice commands

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9 Must-See Enterprise Products From DEMO 2014

Countless fledgling companies showed off new products and services in Silicon Valley last week at DEMO Fall 2014, but these nine enterprise products stood out from the pack.


Pharma Company Prefers Vertical Industry Cloud

Biotech company Questcor Pharmaceuticals relies on a cloud service tailored to the specific needs of the life sciences industry--and its regulations.

Windows 10

Double-Edged Feedback Sword Nicks Microsoft Over OneDrive

The double-edged sword of feedback has drawn some blood from Microsoft's Windows 10 and nicked the company's promise to listen to users.

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7 Ways You Can Help Your Sales Team Be More Effective

From CRM to gamification, sales and marketing experts share strategies and tools that can help salespeople be more productive and close more deals.

free in store wifi

3 Reasons to Offer Free Wi-Fi in All of Your Stores (Now)

Wi-Fi availability will help keep customers shopping. Your workforce needs it anyway. It is also a powerful management tool.

Cortana to give voice and ears to Dynamics CRM

The new version of Microsoft's customer relationship management suite will be integrated with the Windows Phone 8.1 personal assistant

Oracle's Larry Ellison isn't done building his legacy

A transformative acquisition and overtaking SAP in applications are just a couple of the goals he may have in mind.

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Fighting the Halloween Monsters in Your CRM System

Heavily used CRM systems house a collection of monsters that grows over time. Here's how to find and defeat them before they get you.


At Dreamforce 2014, Salesforce Joins the Analytics Revolution With Wave

The Dreamforce conference is far more than a tech conference. It is a festival with celebrities and music, and tech. The two big tech announcements of particular interest are mobile development and analytics.

Microsoft looks to poach customers with aggressive pricing

Companies in the market for a CRM system may be tempted by a new Microsoft product package

European SugarCRM customers get more options via Deutsche Telekom

SugarCRM's initial push will focus on Germany, Austria and Switzerland


Considering CRM Consolidation Amid Corporate Merger Mania

With all the corporate combinations going on, the topic of CRM system consolidations inevitably comes up. There are valid reasons to keep multiple instances of CRM systems -- but there are just as many valid reasons not to.

Oracle's Larry Ellison throws down the cloud gauntlet

Ellison has come full circle from cloud skeptic to the proprietor of a one-stop shop

Oracle, trade moves in marketing software battle

Oracle syncs up with Box, while releases Journey Builder for Apps

id thief

9 Tips to Protect Your CRM Data From Malicious Hackers

CRM data offers all sorts of goodies for hackers. Now's the time to step up your protections.

Microsoft plots Dynamics CRM update with an eye on marketing, global expansion

CRM Online will be available in 130 markets by the end of the year, Microsoft says


Best Practices for Administrators

Even with certification programs and nearly 15 years of use cases, it's not clear to most customers what their administrators need to do on a regular basis. Here are some practical hints.

Tibco going up against Oracle, IBM and Adobe with new customer engagement platform

Tibco Engage seeks to go beyond mere customer loyalty programs

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