Customer Relationship Management (CRM)

Customer Relationship Management (CRM) news, analysis, research, how-to, opinion, and video.

predictions crystalball

contactcenter ts

8 tips for choosing the right contact center for your business

Customer service and outsourcing experts explain what companies should look for and ask when contracting a third party to handle their customer support.

Dynamics CRM Online Hootsuite integration

Hootsuite ties into Microsoft's Dynamics CRM to turn likes into leads

More companies are turning to social media as a way to communicate with their customers, and Hootsuite is working with Microsoft to make that even easier through an integration with the company's products.

7 11 grow lead

7-Eleven takes a big gulp of customer data

The ubiquitous convenience store chain updates its loyalty program from punch cards to a mobile app for super-frequent patrons

At Mazda, IT is in the driver's seat

Mazda's IT group generates ideas to improve the customer experience, says Jim DiMarzio, CIO at Mazda North America Operations.

customers shoppers ts

7 simple, low-cost ways to acquire new customers

Experts in new business acquisition discuss the best places and ways to find prospective buyers for your products or services.

ecommerce subscription ts

10 tips for running a profitable subscription-based business

Experts in customer acquisition and retention and ecommerce share advice on how to create and sustain a successful recurring-revenue business.

young woman in green with binary code projected on top of her

When validation doesn’t rule

Every once in a while, somebody comes up with a great idea that is really dangerous. Here’s some ammunition you can use to counter one we’ve encountered.

it communication trouble thinkstock

8 ways to effectively communicate with clients

Business communication experts discuss the best methods for interacting with clients.

predictive analytics

Microsoft's Cortana gives Salesforce customers insights into sales pipeline

Microsoft and Alpine Metrics have joined forces with to bring the power of predictive analytics to the sales pipeline.

customer satisfaction ts

7 ways social media can improve customer satisfaction

Social media and customer relationship experts share tips on how to use Facebook, Twitter and Instagram to enhance customers’ experience with your brand.


Traction Watch: FiveStars enjoys 200 percent growth by sticking to the program

FiveStars, a loyalty app designed to bring retail customers back by offering them incentives and rewards has been enjoying a 200 percent increase across all growth metrics over the past 6 months. Their business model seems to be...


Take a step toward customer obsession

In the age of the customer, companies have to focus on the technologies, systems and processes that win, serve and retain customers.

Salesforce taps Instagram's new API with tailored marketing tools

Marketing Cloud users now have easier access to Instagram's 300 million users


Businesses can rent a robot for customer care

SoftBank Robotics Corp is making an enterprise-level version of its personal robot available in Japan for pre-orders this October.

Microsoft buys sales-gamification startup with eye to CRM combo

Incent Games' software will be integrated into Microsoft's Dynamics CRM offering

It engineer inserts backup tape 167242245

CRM backups or audit trails? Yes, please

You’d think that either thorough backups of your CRM system or full audit trails would be enough to keep you out of trouble. Life should be so simple.

Microsoft snaps up FieldOne to enrich Dynamics CRM

The move is a 'no-brainer,' one analyst says

Salesforce sweetens the deal for growing SMBs with new edition

Business Plus release focuses on enabling scalability

Load More