E-commerce

E-commerce news, analysis, research, how-to, opinion, and video.

Alibaba enters US cloud market, signaling global ambitions

Alibaba's cloud business is expected to face an uphill battle in the U.S. market

reboot cloud security

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11 Tips for Improving Your Company’s Customer Support

Here’s how to ensure your customers are getting the help they need and coming away with a positive impression of your company.

credit cards

Rating the Payment Options

How does the security of 3 mag-stripe credit card alternatives stack up?

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8 Ways to Create a Successful Multichannel Customer Experience

Retail and ecommerce experts discuss how multichannel retailers can combine traditional and online shopping to enhance consumers’ experience and increase sales in both channels.

michael rembetsy
Q&A

How Etsy Makes Devops Work

Etsy, which describes itself as an online “marketplace where people around the world connect to buy and sell unique goods,” is often trotted out as a poster child for Devops. The company latched onto the concepts early and today is...

lead gen digital marketing

8 Lead Generation Strategies That Will Boost Your Sales

How do you find and reach your target audience? Sales and digital marketing experts share their tips on the best ways to garner qualified sales leads.

Yelp sues positive review provider Revleap

Revleap says it can get businesses good reviews on Yelp

Expedia to buy Orbitz for $1.6 billion

The company is buying market share to sustain profit

amd kaveri box

Amazon Ships Customers Fake AMD Kaveri Processors

The bogus chips look like a modern-day A8-7600 APU, but they're really ancient processors from 2007.

Radio Shack 1961 Stamford CT

Amazon May Buy Some RadioShack Stores to Establish a Physical Presence

RadioShack doesn't have a lot going for it, but it's network of more than 4,000 U.S. retail locations is finding interest from other companies looking to expand their online presence.

Alibaba clashes with Chinese regulator over online sales of fake goods

Alibaba was quick to protest some of the regulator's conduct in making its findings

EBay, cutting 7% of workforce, looks to spin-off Enterprise unit

A planned split of eBay's PayPal unit is also due this year

amazon wallet

Amazon Ditches Wallet Mobile Payment Service

The app let people store and use reward and loyalty cards for making purchases.

Q&A

Nordstrom's Use of APM Lets it Identify App Performance Issues in Minutes vs. Days

Application performance is critical in most organizations, but it is particularly vital when it comes to the booming world of online retail. Nordstrom uses Dynatrace Application Performance Management tools in development all the way...

Last call for last-minute flight booking charges, EU court rules

Booking services must show full price for flights, with no last-minute additions before a booking is confirmed, the EU's top court has ruled

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How to Be an Effective Omnichannel Retailer

Becoming an omnichannel retailer brings new challenges as customers expect their mobile and social interactions to be increasing faster and more engaging. Top executives from Macy’s, Lowe’s and The Limited share their experiences and...

Google plans US auto insurance comparison shopping site, says analyst

Google may also be acquiring CoverHound, an insurance comparison shopping site, according to a Forrester analyst

Italy's e-commerce boom leaves hangover for some

Online sales beat expectations but some buyers claim to have been victims of fraud

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How Ecommerce Businesses Can Beat the Competition in 2015

Will 2015 be the year mobile commerce really takes off? Will customers expect same-day shipping? Ecommerce experts discuss what lies ahead for online businesses in 2015.

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