Ecommerce

Ecommerce news, analysis, how-to, opinion and video. | CIO

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How to use social media to boost your ecommerce sales

Social media is an essential marketing tool for any business owner, but only if it's used properly.

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6 simple ways to show customers love this Valentine’s Day

Small business owners and marketing pros share their tips regarding what ecommerce businesses can do this Feb. 14 to show their customers they care.

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Small business owners: From victims of fraud to victors over cyberattacks

Small business owners operate in an online world of opportunities — and threats.

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Is the call center era over?

For a variety of reasons call centers are no longer the right way to engage customers: Online ordering is everywhere. Millennials prefer texting and messaging. Virtual agents and bots are quickly gaining traction. These kinds of...

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How to find the right payment service for your ecommerce business

Ecommerce and digital payment pros discuss what business owners should know before choosing an online payment solution.

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6 ecommerce categories that will take off in 2017

Ecommerce experts predict which retail categories will be hot in the new year.

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Fraud for online holiday sales spikes by 31%

Fraud attempts on digital retail sales jumped 31% from Thanksgiving to Dec. 31 over the previous year, according to a survey of purchasing data from ACI Worldwide.

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Crate and Barrel works to balance online and offline sales

Even as more people shop online, Crate and Barrel says it's not ready to give up on brick-and-mortar stores.

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How brick-and-mortar stores can beat the likes of Amazon

Online companies like Amazon that can analyze buyer behavior have a major advantage over brick-and-mortar retailers. However, artificial intelligence platforms tied to in-store sensors could eventually even the playing field.

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Amazon commits to hiring 100,000 U.S. workers

While many of the jobs will be in warehouses, Amazon said the company will be looking for engineers and software developers in such areas as cloud computing and machine learning.

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Why Amazon Go presages a new era of smart supermarkets

Will grocery cashiers become obsolete as automation takes over? Amazon Go is headed in that direction.

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Manual reviews hurt online retailers most during holidays

The holidays are a stressful period for online retailers, who get not only more customers but also a higher ratio of fraudsters - and when manual fraud reviews are added to the mix, the problem only gets worse

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Amazon.com's Alexa now lets you order wings

Wingstop has launched a voice-based ordering service that leverages Alexa, Amazon.com’s popular virtual assistant technology that’s seeing momentum across several sectors.

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Alibaba could generate 1 million new US jobs, Ma tells Trump

The billionaire head of China's biggest e-commerce retailer met with President-elect Donald Trump on Monday to promote his site by dangling the possibility of a million new U.S. jobs.

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8 retail technology predictions for 2017

Consumer confidence reached new heights in 2016, technology contributed mightily to the retail and ecommerce success. Here are the top tech predictions for retail in the coming year.

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Starbucks gets personal with virtual baristas as part of AI push

The coffee company is joining the likes of Domino’s Pizza, Amazon.com and several other companies in launching virtual assistant technology to in hopes of a more personalized customer experience.

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The best customer service now comes from you

Despite decades of tradition, the most successful corporations are ditching the concept of customer service in favor of investments in IT automation – and have never been more profitable.

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6 things retail CIOs need to keep in mind in 2017

Holiday sales grew substantially in 2016, and tech investments and plans are already in place for the 2017 shopping season. In the meantime, there are six important areas that CIOs need to keep top of mind.

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