Ecommerce

Ecommerce news, analysis, how-to, opinion and video. | CIO

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How brick-and-mortar stores can beat the likes of Amazon

Online companies like Amazon that can analyze buyer behavior have a major advantage over brick-and-mortar retailers. However, artificial intelligence platforms tied to in-store sensors could eventually even the playing field.

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Amazon commits to hiring 100,000 U.S. workers

While many of the jobs will be in warehouses, Amazon said the company will be looking for engineers and software developers in such areas as cloud computing and machine learning.

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Why Amazon Go presages a new era of smart supermarkets

Will grocery cashiers become obsolete as automation takes over? Amazon Go is headed in that direction.

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Manual reviews hurt online retailers most during holidays

The holidays are a stressful period for online retailers, who get not only more customers but also a higher ratio of fraudsters - and when manual fraud reviews are added to the mix, the problem only gets worse

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Amazon.com's Alexa now lets you order wings

Wingstop has launched a voice-based ordering service that leverages Alexa, Amazon.com’s popular virtual assistant technology that’s seeing momentum across several sectors.

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Alibaba could generate 1 million new US jobs, Ma tells Trump

The billionaire head of China's biggest e-commerce retailer met with President-elect Donald Trump on Monday to promote his site by dangling the possibility of a million new U.S. jobs.

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8 retail technology predictions for 2017

Consumer confidence reached new heights in 2016, technology contributed mightily to the retail and ecommerce success. Here are the top tech predictions for retail in the coming year.

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Starbucks gets personal with virtual baristas as part of AI push

The coffee company is joining the likes of Domino’s Pizza, Amazon.com and several other companies in launching virtual assistant technology to in hopes of a more personalized customer experience.

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The best customer service now comes from you

Despite decades of tradition, the most successful corporations are ditching the concept of customer service in favor of investments in IT automation – and have never been more profitable.

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6 things retail CIOs need to keep in mind in 2017

Holiday sales grew substantially in 2016, and tech investments and plans are already in place for the 2017 shopping season. In the meantime, there are six important areas that CIOs need to keep top of mind.

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5 New Year’s resolutions for small ecommerce businesses

Small online business owners and ecommerce pros share their digital to-dos for 2017.

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5 digital retail trends that will be big in 2017

Experts in retail, ecommerce and marketing look into their crystal balls and predict what will be the big trends in online retail in the coming year.

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Why ecommerce hasn't taken off on social media

Social media has so far failed to live up to its promise as an online one-stop-shop for consumers and retailers. The biggest platforms haven't given up, but some critics say it may be too late.

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11 tips for using Facebook for business

Small business owners and social media marketers discuss how you can use Facebook to promote your brand, engage with customers and grow your business.

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Black Friday & Cyber Monday 2016 by the numbers

Quickly on the heels of Black Friday and Cyber Monday deals come the number crunchers sharing just how the holiday shopping season is actually shaping up.

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Retailers get an IoT wake-up call

The recent Distributed Denial of Service (DDoS) attack that infected internet of things devices should serve as a warning to retailers that are investing heavily in IoT tech this holiday season and beyond.

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Cyber Monday deals: 13 tech bargains that truly save you serious money

Tech bargains abound in the aftermath of Black Friday, and you don't even have to leave the house.

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Apple deals gift cards to lure Black Friday shoppers

After a one-year absence, Apple today returned to Black Friday by offering gift cards worth up to $150 with the purchase of select company hardware.

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