Instant Messaging

Recent instant messaging news and analysis from knowledgeable experts.

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Zinc launches new tools for putting workers on blast

Zinc, a messaging platform for businesses, announced Friday that it is launching a set of new features aimed at helping desk-less workers get the most out of enterprise instant messaging.

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Facebook encrypted messages: Setting up Secret Conversations in Messenger

Even Facebook lets you have a little privacy, letting you send encrypted messages using the Secret Conversation feature in Facebook Messenger. Here’s how it works.

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Snapchat parent reportedly headed for an IPO

The company behind the Snapchat messaging app has reportedly filed papers for an initial public offering that could value it at up to US$25 billion, according to news reports.

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A pre-launch history of Facebook at Work

Facebook is about to release its much-anticipated business collaboration service. Here's a look back at the last 20 months of Facebook at Work's growing pains, partnerships, pilot programs and delays.

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6 awesome apps that integrate with iOS 10 Messages

Apple's Messages got a big upgrade in iOS 10, and you can now use third-party software in the app. These six downloads make it easier to book restaurants, share travel plans, and get money, all from within Messages.

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Apple's iMessage finally grows up

Apple's iMessage service will have a much bigger impact than you think. It's all about the App Store.

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You can now buy things from Facebook bots

Facebook bots will now be able to conduct business and display their own custom user interfaces, after an update the company announced Monday morning aimed at enhancing its platform capabilities.

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Trying to make sense of Google's messaging mess

Google's mélange of messaging apps is about to get even more chaotic. The company plans to shift its consumer-centric Hangouts app towards the enterprise, just as it starts from scratch with two new apps for consumers: Allo and Duo.

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How IT can limit the risk of popular messaging apps

CIOs have battled shadow IT for years, long before the advent of messaging apps such as WhatsApp and Facebook Messenger. Here's how a set of IT pros makes the most of the latest challenge.

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These platforms will make your bots language-intelligent

Natural language processing (NLP) and natural language understanding (NLU) are two of the technologies powering the fast-growing bot technology ecosystem. Beyond the hype, the last few years have produced major breakthroughs in...

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Iranian hacker group knows who is on Telegram

Hackers obtained the mobile phone numbers of 15 million Iranian users of the Telegram encrypted messaging app, and hacked the accounts of more than a dozen of them, security researchers say.

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Fragmentation could be the Achilles' heel of bot technologies

Bots are becoming one of the most popular trends in the modern technology ecosystem but with popularity comes challenges. The increasing number of bot technologies is causing an unprecedented fragmentation in the bot ecosystem that...

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6 Slack alternatives worth a look

There’s nothing wrong with using Slack — its three million active daily users can’t all be wrong. But that doesn’t mean there isn’t another option out there that might better meet your particular needs.

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CIOs combat messaging overload with mobile 'micro apps'

CIOs are addressing major pain points in corporate workflows by consolidating approval requests into lightweight ’micro apps.’

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This company wants to take on Slack with video messaging for enterprises

It's a rare consumer today who doesn't use a mobile video and messaging app like Snapchat, Instagram, Facebook or Vine, but such capabilities are still few and far between on the enterprise side.

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Most marketers miss mark with mobile messaging

Consumers are inundated with notifications from all types of mobile messaging services, and though many will engage with businesses that use relevant alerts, most organizations don't capitalize on the opportunity.

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Google is taking another shot at messaging with its new Allo app

Google announced Wednesday that it's taking another swing at the messaging space with a new app called Allo.

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Popular messaging apps present real enterprise threat

CIOs and other IT professionals need to strategically manage the use of today's popular consumer messaging apps in the enterprise. While that process can be a challenge, it's possible to protect your business without blocking all...

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