Instant Messaging

Recent instant messaging news and analysis from knowledgeable experts.

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6 awesome apps that integrate with iOS 10 Messages

Apple's Messages got a big upgrade in iOS 10, and you can now use third-party software in the app. These six downloads make it easier to book restaurants, share travel plans, and get money, all from within Messages.

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Apple's iMessage finally grows up

Apple's iMessage service will have a much bigger impact than you think. It's all about the App Store.

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You can now buy things from Facebook bots

Facebook bots will now be able to conduct business and display their own custom user interfaces, after an update the company announced Monday morning aimed at enhancing its platform capabilities.

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Trying to make sense of Google's messaging mess

Google's mélange of messaging apps is about to get even more chaotic. The company plans to shift its consumer-centric Hangouts app towards the enterprise, just as it starts from scratch with two new apps for consumers: Allo and Duo.

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How IT can limit the risk of popular messaging apps

CIOs have battled shadow IT for years, long before the advent of messaging apps such as WhatsApp and Facebook Messenger. Here's how a set of IT pros makes the most of the latest challenge.

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These platforms will make your bots language-intelligent

Natural language processing (NLP) and natural language understanding (NLU) are two of the technologies powering the fast-growing bot technology ecosystem. Beyond the hype, the last few years have produced major breakthroughs in...

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Iranian hacker group knows who is on Telegram

Hackers obtained the mobile phone numbers of 15 million Iranian users of the Telegram encrypted messaging app, and hacked the accounts of more than a dozen of them, security researchers say.

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Fragmentation could be the Achilles' heel of bot technologies

Bots are becoming one of the most popular trends in the modern technology ecosystem but with popularity comes challenges. The increasing number of bot technologies is causing an unprecedented fragmentation in the bot ecosystem that...

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6 Slack alternatives worth a look

There’s nothing wrong with using Slack — its three million active daily users can’t all be wrong. But that doesn’t mean there isn’t another option out there that might better meet your particular needs.

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CIOs combat messaging overload with mobile 'micro apps'

CIOs are addressing major pain points in corporate workflows by consolidating approval requests into lightweight ’micro apps.’

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This company wants to take on Slack with video messaging for enterprises

It's a rare consumer today who doesn't use a mobile video and messaging app like Snapchat, Instagram, Facebook or Vine, but such capabilities are still few and far between on the enterprise side.

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Most marketers miss mark with mobile messaging

Consumers are inundated with notifications from all types of mobile messaging services, and though many will engage with businesses that use relevant alerts, most organizations don't capitalize on the opportunity.

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Google is taking another shot at messaging with its new Allo app

Google announced Wednesday that it's taking another swing at the messaging space with a new app called Allo.

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Popular messaging apps present real enterprise threat

CIOs and other IT professionals need to strategically manage the use of today's popular consumer messaging apps in the enterprise. While that process can be a challenge, it's possible to protect your business without blocking all...

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WhatsApp expands to the desktop

WhatsApp is taking its popular messaging service to the desktop with a new Mac and Windows app released Tuesday.

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From tacos to HR, chatbots make it personal

Chatbots are emerging as a shiny new tool for enterprises. These virtual assistants can differentiate themselves by personalizing the software with contextual information such as location.

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Viber follows WhatsApp in adding end-to-end encryption to its messaging service

Viber, a popular instant messaging and Voice-over-IP service provider with over 700 million users, has implemented end-to-end encryption to protect its customers' communications against snooping.

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Snapchat's oldest feature still its most popular

A new survey of young Snapchat users found that the app's messaging and story-sharing features are still the most popular — and nearly a third of all respondents said the best thing about Snapchat is that their parents don't use it.

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