Banks and financial organizations are on the verge of a major transformation. Although late to the party, these organizations are more and more embracing digital revolution and drastically transforming user experience. In this post we...
Catchpoint and OpsGenie are two tools within the larger IT ecosystem that help many companies, especially ecommerce retailers, provide great customer experiences for their users. But with so many specialized tools out there, it's very
On-shoring is becoming more in vogue. Like many U.S. CIOs and their C-suite colleagues, you may be actively exploring how to duplicate or offset the loss of cost benefits from offshore/labor-arbitrage services. I have good news for...
Today's customer is at the center of every business transaction and keeping the customer engaged has never been more vital than it is in our digital world. The customer journey is changing and to leverage that change, every company
This research brief reveals how to add rich, unstructured information to critical business applications. Discover how to bolster, inform, update, and enhance how workers handle critical customer interactions, financial decisions, and
This is a continuation of my series on "Five Tips for Leading Agile Data Management Development Teams." Here, I discuss the third tip: Provide coaching and advice as needed — to both self-managing teams and individual team members.
Like many web-savvy organizations, you've built a branded online presence that began by publishing marketing materials on a single website. Overtime you have added ecommerce, search and WCM. Download this guide to learn key advantages