Catchpoint and OpsGenie are two tools within the larger IT ecosystem that help many companies, especially ecommerce retailers, provide great customer experiences for their users. But with so many specialized tools out there, it's very
This is a continuation of my series on "Five Tips for Leading Agile Data Management Development Teams." Here, I discuss the third tip: Provide coaching and advice as needed — to both self-managing teams and individual team members.
Today's customer is at the center of every business transaction and keeping the customer engaged has never been more vital than it is in our digital world. The customer journey is changing and to leverage that change, every company
This research brief reveals how to add rich, unstructured information to critical business applications. Discover how to bolster, inform, update, and enhance how workers handle critical customer interactions, financial decisions, and
Third-party IT and business service providers also face a changing market and are taking steps to align themselves with the new business realities and new market opportunities. You need to understand the current debate in the service...
Like many web-savvy organizations, you've built a branded online presence that began by publishing marketing materials on a single website. Overtime you have added ecommerce, search and WCM. Download this guide to learn key advantages
The main responsibility of the Chief Data Officer is to manage data as a corporate asset. Having said that, the boundaries of the role vary by organization. Whereas some organizations draw a clear line between data and information,...