ITIL

ITIL news, analysis, research, how-to, opinion, and video.

Can Social Media Make ITSM Fun Again?

Social interfaces are changing the very nature of IT service management, with internal toolsets and icon-driven service platforms helping users and IT departments manage the extended enterprise.

What ITIL Certifications Mean to Your IT Management Practices

ITIL is growing in demand and some employers are paying a premium for certifications and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for you or your company?


IT Service Management Moves to the Cloud

As organizations become decreasingly skeptical about the cloud, they are increasingly willing to outsource ITSM to a SaaS provider. Doing so lowers costs, improves flexibility and easily accommodates ITIL framework principles.

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