Cover story: The enterprise gets smart. Companies are starting to leverage artificial intelligence and machine learning technologies to bolster customer experience, improve security and optimize operations.
As companies increasingly turn to artificial intelligence to make sense of big data, communicate with customers, and find answers to vexing questions, some say it's time to think about hiring a chief A.I. officer.
To achieve an MVP (minimum viable product) state for IT service management (ITSM), focus on the services that directly provide value to your customers and execute on the requirements found in the ISO/IEC 20000 standard.
Most county and municipal governments don't have formal information governance programs, but adoption of IG would reduce risks, lower costs and vastly improve quality of services in these organizations.
The new release of the OWASP Top 10 list is out from the Open Web Application Security Project, and while most of it remains the same there are a couple of new additions, focusing on protections for web applications and APIs
Angela Ahrendts is leading some big changes to Apple’s retail stores, but sometimes change is not a good thing. Apple wants to turn its stores into a version of Starbucks. Has the company lost its mind?
Cover story: Big data on campus. Facing federal and state pressure to raise retention and graduation rates, dozens of colleges and universities are developing analytics tools to help students make better decisions about everything
AI’s potential extends far beyond menial tasks, and companies are now looking to leverage AI in a way that yields a competitive edge. That’s where the CIO can come in as a coach to the rest of the company, an explorer of AI and its...