Leadership/Management news, analysis, research, how-to, opinion, and video.

Why – and How – to Do a Better Job of Listening to Your End User Customers

IT managers haven't always been the best listeners. Here are some strategies to consider, taken from the best and worst customer interaction stories heard at a recent conference.

fishing for it talent

leadership circle

Are You Managing Your World, or Does it Manage You?

This post offers a few key ideas for improving leadership by asking a simple question.

case management customer service

You’ve Outsourced the Context and Kept the Core. Now What?

Kathy Kountze-Tatum, CIO of Northeast Utilities, on building a consultative IT organization


When Others Suffer For Your Mistakes

What we geeks need to realize is that delivering a fix is insufficient.

SAP offering customers 'simpler' way to buy its Hana in-memory platform

It's one thing to announce and another to deliver, one Hana expert says

drowning cmo

CMOs Paralyzed by Paradigm Shift (and CIOs Aren’t Helping)

While CMOs drown in a sea of new digital marketing technology products and services, CIOs are noticeably not coming to the rescue.

Cisco Exec: Turnover in Engineering No Problem

The engineering reorganization currently underway at Cisco is intended to streamline product development and delivery to customers, says EVP Pankaj Patel.

leadership 138036597

BMC Turnaround a Lesson in Corporate Leadership

When most companies are in trouble, they clean house or sell off assets. BMC has done neither. So far, it's working. Other firms would be wise to follow CEO Bob Beauchamp's example.

Sexism, Alive and Well in the Tech World

Microsoft CEO Satya Nadella has backed off from his remarks, but the bottom line is that Microsoft, along with much of the tech industry, still sees women as second-class citizens.

leadership transition

From CIO to CEO

Geoff Scott, CEO of the Americas’ SAP Users’ Group, discusses his career transition

cio cmo

CIO-to-CMO Transition of Power Is Becoming a Reality

Three years ago, Gartner predicted that by 2017 CMOs will spend more money on IT than CIOs. All signs indicate that shift is well underway.

leadership circle

Top CIOs All Share These 10 Traits

While successful CIOs bring unique characteristics, they also share 10 attributes that make them technology, business and industry leaders. (Includes infographic.)

it leadership

CIO Appointments to Kick Off the Fourth Quarter of 2014

United Airlines, AT&T and AIG Announce New IT Leadership

ballmer happy great pic via flickr username cellanr

Steve Ballmer and the Guy From the Time Machine

If a time traveler from 2014 told Steve Ballmer in 2004 what the tech landscape looked like today, he never would've believed it.


How to Keep Morale High After a Layoff

Keeping your remaining employees engaged, motivated and productive after a layoff or restructuring can be a monumental task. Here's how to do it.

leadership 138036597

Leadership Through Change, and This Blog's Maiden Voyage

This introductory post explains the leadership principles and concepts that will form the foundation of the Leading Through Change blog.

digital enterprise

6 Ways CIOs Are Moving to the Digital Enterprise

As today's companies pursue an all-digital business model, they face significant challenges. CIOs and a CMO discuss these challenges and offer advice for overcoming them. (Includes video interview.)

How the CIO Role Is Changing As Business Needs Evolve

A decade ago, the typical CIO was concerned mostly with IT infrastructure. Today's CIO faces a bevy of additional challenges, namely user desires for mobility and the cloud. There's an upside, though: Helping users get what they need...


Building a Data Breach Response Team, Before You Have a Breach

In the wake of recent mega data breaches, it comes as no surprise that companies are working harder than ever to prepare for an inevitable data breach incident.

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