Managed Service Providers (MSPs)

Managed Service Providers (MSP) news, analysis, research, how-to, opinion, and video.

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tech mergers

How IT outsourcing customers should prepare for HPE-CSC merger

The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.

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Proposals are an elaborate shell game

How do you know if the proposal you are reviewing is trustworthy? These are the questions to help you discern killer from filler.

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Public sector embraces bigger, longer outsourcing deals

Public sector outsourcing deals are growing as the U.S. government seeks shared services efficiencies.

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Q&A

Why outsourcing customers are terminating their call center deals

No longer content with simply lower costs, call center outsourcing buyers are looking for providers to deliver emerging technology and improved business outcomes as well.

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How to audit external service providers

Failure to audit your providers is like neglecting to audit your internal enterprise, culminating in similar ramifications. In both cases, you can’t close holes you don’t know exist. But knowing what to audit can be the lion’s share...

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Why it’s time to set standards for outsourcing providers

Sure, you and all your IT service providers follow ITIL guidelines, but you interpret those standards differently. And those little inconsistencies can lead to big problems.

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The top 10 IT outsourcing service providers of the year

Everest Group’s inaugural service provider awards name Cognizant, Accenture and IBM the top three outsourcing providers. In addition, Accenture is highlighted as ‘leader of the year’ for continuing to transform itself and HCL as...

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Acquisitions help IT service providers in India stay relevant

India’s IT outsourcing industry is making acquisitions, flattening hierarchies and experimenting with automation to stay ahead of price pressures and decreased demand.

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10 outsourcing trends to watch in 2016

Experts expect a number of shifts in the IT outsourcing industry in 2016. Some of these shifts include a focus on hyper-speed deal making, new multi-sourcing headaches, more man-machine collaboration and more.

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IT outsourcing year in review: Grading our 2015 predictions

We predicted that this was the year that IT outsourcing companies would welcome standardization, outcome-based contracts would finally take hold and RFPs would become a thing of the past. Now it's time to grade those and the rest of...

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Why you shouldn’t trust cloud service providers

It’s hard enough really trusting your own employees these days. So when it comes to employees of cloud service providers, columnist Rob Enderle writes you definitely shouldn’t trust them.

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What to ask when renegotiating an outsourcing agreement

Though outsourcing buyers don't always look forward to the contract renewal process, it can be a productive time to gauge the health of the relationship and evaluate the potential for performance improvements.

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HP and IBM rated top IT outsourcing service providers

HP and IBM have received the highest industry Net Promotor Scores, meaning IT outsourcing customers are much more likely to recommend them than other service providers.

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Cognizant-Verizon alliance offers enterprise digital transformation services

While the details of the Cognizant-Verizon collaboration are vague, it’s clear that IT service providers will seeking new angles to compete.

mergers and acquisitions

Acquisition 101 – manage what matters

What happens when your revenues double overnight? Multiple challenges required one solution.

Google moves two cloud data analysis services out of beta

Google Cloud Dataflow and Google Pub/Sub are both now available as commercial services

IBM aims new IoT community site at developers

The DeveloperWorks Recipes forum will offer technical tutorials on connecting remote devices to back-end cloud systems

IBM launches its data warehouse service into the cloud

The DashDB data warehouse relies on in-memory technology to speed up analysis

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