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Cloud services lift IT outsourcing market higher than expected

The global IT and business services industry had its strongest third quarter to date, bolstered by the record-high value in the as-a-service segment of the market.

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In three debates, H-1B visa untouched by Clinton and Trump

In three presidential debates, including the final one Wednesday night, the two candidates did not talk about the H-1B visa program. This was the last opportunity for Donald Trump and Hillary Clinton to compare and contrast what may...

legal issues

As one lawsuit sinks, Disney IT workers prepare a new fight

A lawsuit alleging discrimination based on national origin may be filed in the next month.

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How blockchain can benefit IT outsourcing providers

IBM and Bank of Tokyo say they’ve developed a smart contract prototype to manage their IT services engagement on a blockchain. Here’s why IT outsourcing deals may be a low-risk proving ground for multiparty blockchain applications.

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University IT employees fighting for jobs question security

The IT employees say workers in India will have access to University of California at San Francisco medical and financial information as well as to files with research and study data.

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Outsourced IT workers ask Feinstein for help, get form letter in return

A University of California IT employee whose job is being outsourced recently asked Sen. Dianne Feinstein for help. Her response didn't offer much hope.

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4 ways Cognizant customers can protect themselves amid corruption probe

Customer of offshore outsourcing provider Cognizant should be diligent in response to the abrupt departure of the company’s president and revelations of an ongoing corruption probe.

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Despite IT layoffs, UCal academics will stay on HCL boards

The University of California says there is no conflict in the dean of engineering at the University of California, Berkeley, serving on the board of an IT services company hired to replace IT workers at the University of California at...

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Why automation doubles IT outsourcing cost savings

New research analyzes automation’s impact on the IT outsourcing market, revealing double-digit productivity improvements and specific cost reductions between 14 percent and 28 percent.

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Customers have a love/hate relationship with IT outsourcing providers

HPE, Oracle and IBM’s outsourcing customers are much more likely to recommend them, but many other IT service providers underperform in delivering a good customer experience.

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University of California’s ties with HCL are complicated

The IT services contract with HCL negotiated by University of California San Francisco can be used at any of the 10 campuses in the university system. One of the university's chancellors is on the board of an HCL unit.

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Court ruling puts future of H-1B lottery in doubt

If a summary judgment is granted within the next couple of months, the lottery could end -- the plaintiffs hope -- as early as next year.


Why (and when) outsourcing security makes sense

Offloading security strategy and day-to-day operations to a managed security service provider can free up IT resources. But be prepared: It’s not an entirely hands-off proposition.

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IT workers brace for outsourcing, layoffs at health insurer

Major health insurer Health Care Service Corporation is planning to outsource part of its information technology operation in what employees fear could lead to a major layoff in the IT department.

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Controversial H-1B bill pulled from House committee

The U.S. House Judiciary Committee has halted its plan to take up an increasingly controversial H-1B bill. It had been set for a committee vote yesterday.

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Digital transformation boosts captive offshore center growth

As enterprise demand for digital transformation grows, expect to see more global in-house centers.

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How to write an arbitration clause for offshore outsourcing deals

To avoid litigation and headaches, in general, it’s imperative that you incorporate an effective arbitration clause into international outsourcing contracts.

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University of California’s outsourcing is wrong, says U.S. lawmaker

U.S. Rep. Zoe Lofgren (D-Calif) wonders how to encourage young people to go into STEM-related fields when these jobs are being given to foreign workers.

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