Outsourcing news, analysis, research, how-to, opinion, and video.

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CISO proposes cybersecurity co-op to fend off hackers

The CISO of Rockwell Automation thinks a cybersecurity co-operative, comprised of top information security engineers from several companies, could serve as a salve to the talent shortage and also offer and an improvement over managed...

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8 tips for choosing the right contact center for your business

Customer service and outsourcing experts explain what companies should look for and ask when contracting a third party to handle their customer support.

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Is the IT offshore industry’s business model illegal?

Among the questions that the IEEE-USA is asking the DOJ to answer is whether employers can use contractual terms "to shield themselves from knowledge of the immigration status of contract workers."

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Jury convicts brothers in H-1B fraud case, jail possible

The two conspirators falsely represented that their H-1B workers had full-time positions and were paid an annual salary, as required by regulation to secure the visas, said the government.

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Sens. Grassley, Durbin launch new H-1B fight

Their proposed bill "explicitly prohibits the replacement of American workers by H-1B or L-1 visa holders," said the senators, in a joint statement.

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'Sold Out' offers a new look at the H-1B debate

The 2016 presidential contest may the first ever to focus on the impact of the H-1B visa program on U.S. workers, which makes the arrival of a new book about the issue especially timely.

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Sen. Ted Cruz changes his tone on H-1Bs

Sen. Ted Cruz (R-Texas) established himself as a champion of the H-1B visa program two years ago. But his views may be changing now that he's running for president.

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Fury and fear in Ohio as IT jobs go to India

The IT workers at Cengage Learning in the company's Mason, Ohio offices learned of their fates last month game-show style.

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IT worker, fighting two tough battles, files discrimination lawsuit

The Screen Actors Guild is being sued by an IT worker who says she is not only fighting national origin discrimination, but breast cancer.

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Federal IT outsourcing spend alarmingly poorly managed

The U.S. government is leaving billions of dollars on the table due to poorly managed and duplicative IT outsourcing deals, according to a recent report by the Government Accountability Office.

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At GOP debate, Rubio says he’s against H-1B abuses, Trump has memory lapse

In what may have been a first for a presidential debate, GOP candidates for the office talked about the H-1B visa at their debate Wednesday, but offered little clarity about their plans.

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From orchestras to outsourcing

What do children's orchestras and outsourcing have to do with each other? Both can lead to opportunities for communities in developing nations.

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Comments about new STEM rule flood federal inbox

After one week, the U.S. government has received nearly 3,000 comments about its proposal to expand the amount of time a foreign STEM student can work on a student visa. Not surprisingly, most comments are supporting the changes...

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IT outsourcing buyer’s market creates promise and challenge

IT leaders are using their leverage to ink more flexible — and cheaper — contracts with service providers. But there is a catch.

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In turnabout, SunTrust removes contentious severance clause

A controversial severance clause by SunTrust Banks requiring laid-off employees to be available to help without pay has been removed.

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Q&A about SunTrust’s cooperation clause

The bank is asserting that the clause it's using in its severance deal with IT workers is being misconstrued. The full clause is offered for readers to make up their own minds.

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Bank’s severance deal requires IT workers to be on call for two years

Many of the 100 affected IT employees, who are now training replacements, have years of experience and provide the highest levels of technical support, according to sources.

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Why Uganda is an up-and-coming IT outsourcing option

Strong English language capabilities, low costs and attrition, and a stable and supportive government give Uganda potential as the latest offshore outsourcing alternative in Africa.

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