A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group
CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.
It wasn't what Michael Bloomberg said Wednesday night on the stage of the Democratic National Convention that was important to Silicon Valley. His speech was mostly generalities and attacks on Republican presidential nominee...
Blockchain is a shared ledger that stores the complete transaction history of both cryptocurrency and almost any other data you can imagine. It’s transparent and secure, and it eliminates the need for a central system. Blockchain is...
U.S. Rep. Bill Pascrell (D-N.J.) introduced an H-1B reform bill that, he said, has little chance of being enacted this year. He said he proposed the bill to make the case for reform of the controversial visa.
Executives at many high-growth organizations are hesitant to outsource IT, given the relative unknowns in the IT world. Those unknowns are found in five myths we commonly hear regarding IT outsourcing.
While IBM and Accenture still command a majority of the IT services markets, the combination of offshore-centric and as-a-service competition has proven to be an ‘all-out assault’ on traditional providers.
The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.
IT leaders have been told for years that their investments in innovation are simply insufficient. They've been criticized for devoting an enormous percentage of their budgets to mere upkeep and maintenance.
The award-winning book, The Phoenix Project, tells the all too familiar story of a business-critical software development project gone bad. With 200 developers and after $20M invested, the project is two years behind schedule. What a...