Outsourcing

Outsourcing news, analysis, research, how-to, opinion, and video.

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H-1B visa Statue of Liberty America

H-1B lottery’s game of chance is legal, judge rules

A lawsuit that challenged the fairness and legality of the H-1B lottery system, calling it a "never ending game of chance," has been thrown out in federal court.

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Using personality profiling to make call centers more efficient

Mattersight says it optimizes outcomes by connecting callers with agents that can best deal with their personality traits

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MillerCoors seeks $100M in damages from IT contractor

MillerCoors is suing IT services firm HCL in federal court over what began as an approximately $53 million software deployment.

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Slow growth ahead for IT outsourcing

Political uncertainty, digital disruption, and continued competition could significantly slow IT services growth over the next three years.

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Fears arise that Trump has dropped ball on H-1B reform

Some say that even if President Trump doesn't fulfill his campaign promises with changes in the law, some companies will outsource less just to avoid getting on his bad side.

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IMF moving IT jobs to offshore firm

The International Monetary Fund's IT work is being taken over by India-based IT managed services provider L&T Infotech; the change was announced to the staff last year.

President Donald Trump signs an executive order to impose tighter vetting

Trump’s revised travel ban may still hurt tech

President Donald Trump's revised travel ban, released Monday, ensures that H-1B visa workers from banned countries won't have problems -- as long as they stay in the U.S.

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7 tips for managing an IT outsourcing contract

Without dedicated and ongoing governance, carefully negotiated and documented rights in an outsourcing contract run the risk of not being enforced, and the relationship that develops may look nothing like what you envisioned.

H-1B visa Statue of Liberty America

U.S. suspends fast-track H-1B processing, blames backlog

The White House decision to suspend premium processing for H-1B visa holders is being blamed on a visa backlog. It will affect some people seeking visas who may have used this fast-track system.

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Lawmakers try again to stop call center offshoring

If the legislation passes, U.S. customers would have the right to request that their calls are transferred to a call center agent physically based in the U.S.

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Sen. Durbin accuses Trump of breaking his H-1B promise

President Donald Trump said last year that on his first day in office he would order an investigation of H-1B abuses. He has yet to do so.

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The end of IT outsourcing as we know it?

What if you suddenly lost a third to two-thirds of your IT staff? Or, what if they were suddenly 50% to 100% more expensive? Can’t/won’t happen? Think of what could happen to the H-1B program. Ironically, the cloud may save you.

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HPE refocuses tech services group on cloud, big data

Hewlett Packard Enterprise has revamped its existing technology services unit to focus on helping customers adopt emerging technologies, including cloud computing, the internet of things, and big data.

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Trump says offshoring displaces ‘our best’ American workers

President Donald Trump promised Tuesday to crack down on offshore outsourcing, which he blamed for displacing American workers. But he offered no specifics on what he would do.

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RPA proving its transformational value at Deutsche Bank

Robotic process automation has improved productivity and quality at Deutsche Bank. Robots are intended to augment the bank’s workforce, making employees happier and more efficient.

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How to institute an agile IT outsourcing process

The outsourcing process doesn’t have to be a marathon if you invest time and effort preparing for a more iterative transaction process.

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How to evaluate your service providers in 2017

Third-party IT and business service providers also face a changing market and are taking steps to align themselves with the new business realities and new market opportunities. You need to understand the current debate in the service...

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Renewed effort begins to save Calif. university’s IT jobs

At least 10 U.S. lawmakers have written University of California officials about their plan to move IT jobs offshore; now state legislators are getting into the fight.

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