Outsourcing news, analysis, research, how-to, opinion, and video.

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Storied Xerox to split its business into separate document and BPO companies

Over 50 years ago, Xerox's founder Chester Carlson introduced photocopiers based on a dry process called xerography that largely did away with the requirement of carbon copies of documents. So popular was the concept and the...

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Laid-off IT workers muzzled as H-1B debate heats up

IT workers in the U.S. are challenging their replacement by foreign visa holders. Lawsuits are on the rise. Lawmakers are being called. And yet many of those most directly affected by outsourcing aren't allowed to fully tell their...

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What the (President) Fox has to say: Take a closer look at Mexico

Former president of Mexico Vicente Fox has a unique perspective on how politics and commerce play a part in the US-Mexico relationship and how that relationship affects the business services industry. In the second half of our...

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Disney IT workers allege conspiracy in layoffs, file lawsuits

Disney IT workers laid off a year ago are accusing the company and the outsourcing firms it hired of engaging in a "conspiracy to displace U.S. workers."


Bloomberg champions limitless H-1B visas

As a third-party presidential candidate, former New York City Mayor Michael Bloomberg could become a tech industry favorite.

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What Does the (President) Fox Say? Take a Closer Look at Mexico

Former President of Mexico Vicente Fox is helping to grow the business services and outsourcing industries in Latin America. I spoke with him. Here is our Q&A.

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Acquisitions help IT service providers in India stay relevant

India’s IT outsourcing industry is making acquisitions, flattening hierarchies and experimenting with automation to stay ahead of price pressures and decreased demand.

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5 reasons most outsourcing projects fail

Outsourcing is an integral part of today’s work culture. It’s become the deliberate choice of most companies across various sizes and industries. As David Berry, CIO of Daymon says, outsourcing is no longer about saving money, but...

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Outsourcing in the 21st century ambient organization

In the never-ending battle of ‘build’ versus ‘buy,’ IT may have evolved to the point where the cheaper option is always ‘buy.’ But is it just another form of outsourcing?

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What do digital, automation and outsourcing have in common?

As we come back from holidays, we tend to reflect on what 2016 will bring, trends and upcoming changes on how buyers and service providers engage. Recently a lot has been said and written about two prominent trends: digital and...

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Robotic Process Automation – Will you be a leader or a laggard?

Robotic Process Automation is a new business model that is disrupting industries, markets and, potentially, whole societies. KPMG's Cliff Justice outlines key considerations for business who want to leverage opportunities for...

H1-B Visa Abuse

IEEE-USA to urge displaced workers to file complaints

The IEEE-USA wants workers replaced by visa-holders to file discrimination complaints with the U.S. Department of Justice.

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10 outsourcing trends to watch in 2016

Experts expect a number of shifts in the IT outsourcing industry in 2016. Some of these shifts include a focus on hyper-speed deal making, new multi-sourcing headaches, more man-machine collaboration and more.

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IT outsourcing year in review: Grading our 2015 predictions

We predicted that this was the year that IT outsourcing companies would welcome standardization, outcome-based contracts would finally take hold and RFPs would become a thing of the past. Now it's time to grade those and the rest of...

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Alan Greenspan renews call for H-1B expansion

For more than 15 years, former Federal Reserve Chairman Alan Greenspan has been a part of the H-1B debate. Yesterday, he weighed in again.

Congress doubles H-1B fee to $4,000

The visa fee must be paid with the initial application and on any extension.

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A $2,000 H-1B fee on Indian firms may return

A special $2,000 H-1B fee imposed on large Indian offshore firms but allowed to lapse may return in the spending bill being negotiated by Congress.

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In Disney’s backyard, Sen. Nelson proposes big H-1B reduction

Sen. Bill Nelson (D-Fla.), a vocal critic of the use of H-1B workers at Disney, introduced legislation this week to reduce the H-1B visa cap by nearly 25%.

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