The IT services contract with HCL negotiated by University of California San Francisco can be used at any of the 10 campuses in the university system. One of the university's chancellors is on the board of an HCL unit.
IT leaders have been told for years that their investments in innovation are simply insufficient. They've been criticized for devoting an enormous percentage of their budgets to mere upkeep and maintenance.
A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group
CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.
It wasn't what Michael Bloomberg said Wednesday night on the stage of the Democratic National Convention that was important to Silicon Valley. His speech was mostly generalities and attacks on Republican presidential nominee...