Outsourcing news, analysis, research, how-to, opinion, and video.

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H-1B Whistleblower Files New Federal Lawsuit

H-1B whistleblower Jay Palmer filed a civil lawsuit against Infosys, in another bid for damages over allegations of ill-treatment. It is Palmer's second attack in federal court, but it takes a new approach by citing the whistleblower...

How to Balance IT Onshoring and Offshoring

Three CIOs share their strategies for striking a balance between onshore and offshore IT resources to meet business needs.

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7 Ways to Resolve IT Outsourcing Disputes Before They Happen

Follow these steps when negotiating your IT services contract to reduce the impact of disagreements — and potential litigation — on your business.

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Microsoft, Frustrated as Ever With H-1B Policy, Considers Options

A two-day conference on high-skilled immigration policy, which attracted researchers from the U.S. and Europe, offered Microsoft an opportunity to voice frustration over U.S. immigration policy.

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IT Outsourcing Market Far From Stable

IT services deal activity was steady in the second quarter, but the IT and business process outsourcing industry is undergoing significant shifts as customers fire existing providers, ink shorter deals and embrace emerging...


Virtual Engineers Could Transform IT Outsourcing

European oil company Rompetrol fled a disastrous outsourcing deal with the help of new autonomic IT infrastructure services from IPsoft.

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How New CEO Vishal Sikka Can Reinvent Infosys

IT outsourcing industry observers have advice for new CEO Vishal Sikka. They suggest Infosys' first outsider CEO make some bold changes to reposition the Indian company in the IT services market.

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IT Outsourcing Customers Mad as Hell, Ready to Walk

IT outsourcing customers are demanding more from their providers and consider showing the door to those who can't move up the value chain of IT services, according to recent survey.


Social, Mobile, Analytics and Cloud Outsourcing Creates New Legal Risks

In today's complex outsourcing world, IT leaders need to learn how to manage the evolving legal, privacy and compliance issues of SMAC contracts.

Court Case Offers Peek at How H-1B-Fueled Discrimination Works

One-third of Infosys worksites have 100% Asian workers, lawsuit alleges.

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How to Tame Social, Mobile, Analytics and Cloud Multisourcing

SMAC (social, mobile, analytics and cloud services) technologies are complicating an already complex IT services value chain. Here's how to tame this multisourcing beast.

An H-1B Whistleblower Tries Again for Justice

Jay Palmer files complaint with Labor Department, likely under Sarbanes-Oxley.

Many Comments on New H-1B Rule, But Few Are 'Unique'

Splunk makes tool for analyzing comments filed on Regulations.gov, and uses it on new H-1B rule.

IT Outsourcing Provider Infosys Gets Facelift With New CEO

Indian outsourcing provider Infosys is making some fundamental changes, starting with appointing a new CEO, to transform itself and regain its prominence in the offshore IT services industry. However, it will take more than a new CEO...

Captive Offshore Centers Remain Cost Competitive With Outsourcing

A new study from the Everest Group reports that most global in-house offshore centers deliver more savings than offshore outsourcing.

5 Benchmarking Alternatives That Will Improve Outsourcing Relationships

Benchmarking can pit you against your IT outsourcing supplier on prices. Here are five friendlier alternatives to keep costs competitive and your relationship positive.

Are Managed Services the 'Holy Grail' for App Outsourcing?

A managed service approach to application development and maintenance seems like a win-win for outsourcing customers and providers. But how do you make it work? Steven Kirz, principal with outsourcing consultancy Pace Harmon, talks...


How to Negotiate a Collaborative Outsourcing Deal

You say you want more from your IT outsourcing service provider, yet you fall back on the same old negotiating tactics. To find out how to develop a more collaborative relationship with service providers, CIO.com talked Kate Vitasek,...

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