Outsourcing news, analysis, research, how-to, opinion, and video.

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Why outsourced call center roles are coming back onshore

A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group

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U.S. IT employment grows, with IT services jobs leading the way

CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.

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Democrats give thumbs up to Silicon Valley

It wasn't what Michael Bloomberg said Wednesday night on the stage of the Democratic National Convention that was important to Silicon Valley. His speech was mostly generalities and attacks on Republican presidential nominee...

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CSC announces layoffs in advance of HPE merger

A Computer Sciences Corp. spokesman, however, says the 500 layoffs are due to "the normal course of business and are unrelated to the proposed merger."

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How to benchmark your IT outsourcing vendor management skills

Alsbridge’s Jeff Augustin discusses vendor management and governance practices that help IT organizations gauge their effectiveness in service delivery management and general strategy.

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Cloud services now account for a third of IT outsourcing market

The ‘as-a-service’ market now accounts for a third of IT services activity. Can traditional outsourcing survive?

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Blockchain will drive demand for decentralized apps

Blockchain is a shared ledger that stores the complete transaction history of both cryptocurrency and almost any other data you can imagine. It’s transparent and secure, and it eliminates the need for a central system. Blockchain is...

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Rep. Pascrell's H-1B bill is a message to Democrats

U.S. Rep. Bill Pascrell (D-N.J.) introduced an H-1B reform bill that, he said, has little chance of being enacted this year. He said he proposed the bill to make the case for reform of the controversial visa.

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Big banks, big applications, big outsourcing

Large application outsourcing is booming at big banks, driven in large part by the need for digital transformation.

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Dispelling 5 IT outsourcing myths

Executives at many high-growth organizations are hesitant to outsource IT, given the relative unknowns in the IT world. Those unknowns are found in five myths we commonly hear regarding IT outsourcing.

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Offshore and cloud service providers upset IT outsourcing’s top tier

While IBM and Accenture still command a majority of the IT services markets, the combination of offshore-centric and as-a-service competition has proven to be an ‘all-out assault’ on traditional providers.

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How IT outsourcing customers should prepare for HPE-CSC merger

The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.

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Tata’s Buffalo office, Clinton’s ‘brainchild,’ since closed

Tata Consultancy Services' office in Buffalo, now closed, had controversy surrounding it from the start because of its connection to offshore outsourcing.

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How to contract for outsourcing agile development

The buttoned-up contracting approaches used for traditional software won’t work for outsourced agile projects. Here’s how to implement different protections for agile development agreements.

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Connectivity is the new currency

What is the key to digital business today? One word: connectivity.

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Does Brexit matter to healthcare?

The global healthcare industry’s exposure to U.K is limited. Nevertheless, there will be some direct impact for sections of the industry.

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What if they outsourced The Phoenix Project?

The award-winning book, The Phoenix Project, tells the all too familiar story of a business-critical software development project gone bad. With 200 developers and after $20M invested, the project is two years behind schedule. What a...

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6 outsourcing tips for small businesses

Experts discuss the pros and cons of outsourcing and what business owners should consider when thinking about outsourcing and choosing a vendor.

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