Outsourcing

Outsourcing news, analysis, research, how-to, opinion, and video.

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Publisher of LA Times and Chicago Tribune sends IT jobs overseas

The Tribune Publishing Co. is laying off as many as 200 IT employees as it shifts work overseas.

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Are you paying too much for outsourced resources?

Many companies in mature, offshore, FTE-based outsourcing environments experience substantial bloat and are paying too much for the resources. And they’re blissfully unaware of the outsourcing bloat.

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Public sector embraces bigger, longer outsourcing deals

Public sector outsourcing deals are growing as the U.S. government seeks shared services efficiencies.

H1-B Visa Abuse

Newspaper IT employees 'angry as hell' over foreign workers

A government form, called the Labor Condition Application, is being posted on bulletin boards at the offices of various newspapers in the chain. This form alerts workers that at least one H-1B worker is being used.

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Newspaper chain sending IT jobs overseas

McClatchy IT employees running desktop, network, servers and service desk teams filed for a federal program that provides expanded unemployment and education benefits.

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Why service level agreements are dead

Service-level agreements drive the wrong business outcomes. If you’re like many CIOs, the chances are your company compensates third-party IT service providers for something they didn’t do or pays them twice for something. Technology...

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Q&A

Former insider’s book explores morality of offshore outsourcing

The fictional account of a project manager was inspired by the author's experiences of running some outsourcing operations at IBM.

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How to detect if you’re in a relationship with the wrong software outsourcing company

If your outsourcing provider isn't measuring up against industry standards it's time for a change. It may be time to take corrective action and consider the benefits of switching to another provider.

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Why your outsourcers’ cost of living adjustments don’t work

Cost of living increases are intended to keep IT outsourcing staff happy and working hard on your account. However, only a fraction of the money makes it into the pockets of those workers. Here are three ways to fix that.

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How a medical device maker took control of its sales data

With more than 50 distributors, each supplying sales data in different formats, medical diagnostic equipment maker Alere had limited visibility into its own customer base until it built a single-source data strategy built on master...

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With Fiorina pick, Cruz’s H-1B stance now in question

Sen. Ted Cruz's decision Wednesday to tap former HP CEO Carly Fiorina as his running mate raises questions about his stance on the H-1B visa program.

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The Texas woman on fire about H-1B visa use

Jennifer Wedel, whose husband was unemployed at the time she asked President Obama about the issue, is now an H-1B activist.

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Q&A

Why outsourcing customers are terminating their call center deals

No longer content with simply lower costs, call center outsourcing buyers are looking for providers to deliver emerging technology and improved business outcomes as well.

EmblemHealth protest April 20 2016

Feeling angry and betrayed, IT workers mount protest

On the sidewalks next to EmblemHealth’s midtown offices, protesters yelled "Protect U.S. jobs," "Keep jobs in the U.S.A." and, to the people passing by: "It’s our jobs now, your jobs next."

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Rejecting employees' pleas, EmblemHealth CEO sets major IT layoff

"Several hundred" IT and operations workers will be laid off, EmblemHealth CEO says.

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Verizon is offshoring jobs, records say

Verizon has been moving call center work overseas, and IT jobs may be shifting as well.

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IT employees at EmblemHealth fight to save jobs

Their immediate goal is to prevent the contract being signed with the offshore outsourcer, but they may be too late.

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The pain of training your replacement

At New York Life, IT employees are training overseas workers to do their jobs. It takes an emotional toll, and there are odd rules and processes to follow.

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