Outsourcing

Outsourcing news, analysis, research, how-to, opinion, and video.

SLA definitions, solutions and best practices

SLAs are a critical component of any technology vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met.

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Balancing the benefits of automation with third party risks

Current market pressures are demanding organizations to strike a balance between the value automation can bring and risks associated with it.

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Has outsourcing lost its strategic relevance?

Global leader of ISG's Digital and Emerging Technology businesses, Steven Hall, explores the strategic positioning of outsourcing.

Hurting for IT help? Hire a trained GI vet

Hurting for IT help? Hire a trained GI vet

One IT professional services firm is meeting increasing demand for U.S.-based skills by training military veterans in key IT domains, from business analysis to devops.

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How to get the most from a managed IT services provider

As the managed services provider market matures, CIOs should resist the urge to go with the lowest-cost provider in favor of partners that understand your business and can help you achieve strategic goals.

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Why IT service providers are investing in North America

IT outsourcing providers have been opening more service centers in the U.S. with Seattle, San Francisco and Toronto emerging as hot spots for digital services.

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IT worker who trained H-1B-holding replacement aims for Congress

Craig Diangelo, a one-time IT worker at Northeast Utilities in Connecticut who had to train his H-1B-visa-holding replacement, is running for Congress.

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Don't fear the robots, embrace the potential

Robotic process automation is not necessarily replacing human workers, but creating more capacity and the potential for employees to focus on higher-value activities.

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H-1B giant Infosys gets carrot -- and stick -- to hire ‘Americans’

IT offshore outsourcing giant Infosys plans to hire 10,000 "American workers" over the next two years.

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Infosys to hire 10,000 in the US as Trump focuses on local hires

Indian outsourcer Infosys is hiring 10,000 American workers over the next two years, in the wake of a review of U.S. visa rules and an emphasis on local hires by the administration of President Donald Trump.

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IT leaders say current H-1B program works

Corporate technology leaders worry that proposed H-1B visa changes will increase costs and scarcity for highly skill IT talent, according to Harvey Nash survey.

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Fired IT workers to file discrimination lawsuit

Only a few civil cases have alleged national origin discrimination in offshore outsourcing, but interest in raising this issue appears to be gaining ground.

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9 things your service provider wants you to know

Enterprise IT can avoid some of the pitfalls in these tricky relationships by heeding advice from the providers themselves.

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How design thinking can transform IT outsourcing

In the era of digital transformation, design thinking can enable a new way of working between IT outsourcing customers and providers.

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Trump’s H-1B reform resolves few questions

It’s unclear if the U.S. president’s latest order will, in fact, help American IT workers or lead to increased offshoring and automation.

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How Brexit will impact global CIOs and IT services

Global CIOs must begin planning now for the impact of Brexit on their IT services and outsourcing strategies.

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Accenture’s eye-catching acquisition of Genfour

It’s a safe bet that most enterprises as well as service providers pay attention to Accenture’s market moves and investments. After all, Accenture is the world's largest independent consulting and IT outsourcing firm, so who wouldn’t...

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Trump's H-1B reform may go the way of healthcare

U.S. Rep. Darrell Issa (R-Calif.) and U.S. Sen. Orrin Hatch (R-Utah) plan to re-introduce new versions of old bills that raise the visa cap.

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How to evaluate domestic IT service provider locations

The uncertainty of the future of the H-1B visa program is causing businesses to take a closer look at U.S. IT service delivery locations.

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