Outsourcing

Outsourcing news, analysis, research, how-to, opinion, and video.

H-1B visa tech workforce
Brexit - Britain, European Union puzzle pieces

digital data surveillance eye

Accenture’s eye-catching acquisition of Genfour

It’s a safe bet that most enterprises as well as service providers pay attention to Accenture’s market moves and investments. After all, Accenture is the world's largest independent consulting and IT outsourcing firm, so who wouldn’t...

H-1B visa Statue of Liberty America

Trump's H-1B reform may go the way of healthcare

U.S. Rep. Darrell Issa (R-Calif.) and U.S. Sen. Orrin Hatch (R-Utah) plan to re-introduce new versions of old bills that raise the visa cap.

outsourcing international workers

How to evaluate domestic IT service provider locations

The uncertainty of the future of the H-1B visa program is causing businesses to take a closer look at U.S. IT service delivery locations.

outsourcing checklist

Don’t rush into outsourcing software development

In a rush to save money, companies often plunge into software development outsourcing, quickly select a supplier and expect that team to produce great software right away. They skip the careful evaluation required to determine which...

acquisitions and ai primary

Acquisition signals increasing role of AI in outsourcing

Genpact’s plan to purchase Rage Frameworks represents an evolution in IT automation and business process services – moving from improving back-office functions to enabling true digital transformation.

visa rubber stamp

H-1B: A good system gone bad

The H-1B visa has worthy goals but terribly flawed implementation. It’s time to fix it.

software code

How to successfully outsource software development

Outsourcing software development is becoming more popular, but many companies are not doing it very well, and it creates more problems then it solves. Learn how to outsource successfully, so your business can focus on what it is good...

automation ts

Questions to ask before choosing an automation partner

Intelligent automation has the potential to transform outsourcing engagements, but customers should do their due diligence before choosing their partners.

H-1B visa Statue of Liberty America

H-1B lottery’s game of chance is legal, judge rules

A lawsuit that challenged the fairness and legality of the H-1B lottery system, calling it a "never ending game of chance," has been thrown out in federal court.

Q&A

Using personality profiling to make call centers more efficient

Mattersight says it optimizes outcomes by connecting callers with agents that can best deal with their personality traits

08 lawsuit

MillerCoors seeks $100M in damages from IT contractor

MillerCoors is suing IT services firm HCL in federal court over what began as an approximately $53 million software deployment.

outsourcing ts

Slow growth ahead for IT outsourcing

Political uncertainty, digital disruption, and continued competition could significantly slow IT services growth over the next three years.

outsourcing ts

Fears arise that Trump has dropped ball on H-1B reform

Some say that even if President Trump doesn't fulfill his campaign promises with changes in the law, some companies will outsource less just to avoid getting on his bad side.

outsourcing ts

IMF moving IT jobs to offshore firm

The International Monetary Fund's IT work is being taken over by India-based IT managed services provider L&T Infotech; the change was announced to the staff last year.

President Donald Trump signs an executive order to impose tighter vetting

Trump’s revised travel ban may still hurt tech

President Donald Trump's revised travel ban, released Monday, ensures that H-1B visa workers from banned countries won't have problems -- as long as they stay in the U.S.

outsourcing checklist

7 tips for managing an IT outsourcing contract

Without dedicated and ongoing governance, carefully negotiated and documented rights in an outsourcing contract run the risk of not being enforced, and the relationship that develops may look nothing like what you envisioned.

H-1B visa Statue of Liberty America

U.S. suspends fast-track H-1B processing, blames backlog

The White House decision to suspend premium processing for H-1B visa holders is being blamed on a visa backlog. It will affect some people seeking visas who may have used this fast-track system.

call center help desk Wikimedia

Lawmakers try again to stop call center offshoring

If the legislation passes, U.S. customers would have the right to request that their calls are transferred to a call center agent physically based in the U.S.

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