Process Improvement

Process Improvement news, analysis, research, how-to, opinion, and video.

Risk mitigation
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Software options

When to keep, upgrade or replace enterprise software

Corporate needs change, enterprise software ages and new software competitors appear. This presents an opportunity for improvement, but you need a process to reduce risks and maximize ROI.

Final checklist

3 ways to minimize enterprise software selection risk

While a data-driven software selection focuses on requirements, the demo, product audit and reference checks reduce project risks in other ways.

business strategy

IT and business alignment: Putting the federated hybrid model on steroids

Knowing your organizational DNA can help maximize enterprise value via the right IT and business alignment.

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Solving the ‘Big Application’ Problem, Amazon Style

To John Burke, CIO of Ambit Energy, Automated Continuous Delivery Can Work in Any Industry

Approach aggressive sales people with caution

Buyer beware: How auditing RFPs can help you make smarter enterprise software purchases

Aggressive salespeople and “over-optimistic” RFPs can doom enterprise software projects. Audit RFPs to verify they meet requirements as claimed before purchasing the software, and avoid software disasters.

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Hit the jackpot when selecting enterprise software by using RFP scoring

Enterprise software RFPs with open questions requiring short essay answers are difficult to evaluate. See how RFP scoring takes the gambling out of selecting best-fit software. Know how well the software will work in your environment...

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Why you must rate enterprise software requirements

While rating requirements for importance is critical to selecting best-fit enterprise software, other benefits that flow from the exercise are reduced implementation costs and improved end user buy-in.

Requirements

When buying enterprise software: The devil is in the details

When selecting enterprise software, poorly written requirements are a problem. Consequences include missed deadlines, not selecting best-fit software, unrealized ROI, and occasionally outright failure. Use these guidelines and tools...

building foundation

Why reverse engineering is a powerful requirements gathering technique

When selecting enterprise software, inadequate requirements are a major contributor to project failures. Use the technique of reverse engineering requirements from the features of potential software products to build a comprehensive...

unified platform

Anatomy of a Successful SAP Implementation

Bob Dougherty, CIO of Airgas, on how to do SAP right

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CIOs Reveal Their Worst Nightmares

What keeps CIOs awake at night? Worrying about security, downtime and acquiring the right talent, according to a recent survey.

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Massive IT Transformation at AstraZeneca

Dave Smoley, CIO of AstraZeneca, uses a five pillar approach

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New Brunswick Conquers Identity Management With Virtual Directory

What started as a single provincial department's effort to roll out a virtual directory now helps government employees and citizens access about 150 applications. Find out how New Brunswick solved what could have otherwise been a big...

What Does the Future of Work Look Like?

Users increasingly come to the office clamoring for the same functionality, utility and speed that they enjoy on the devices they have at home. This is profoundly affecting the future of work (and the future of IT) in four key ways.

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Why You Should Invest in Training Your IT Team

With technology advancing so rapidly, companies must be willing to train their IT staff. Yes, that knowledge will leave if employees do, but those who stay on board will use what they learn to solve problems and improve efficiency --...

How to Create High-Performing Project Management Teams

Top-notch IT product-delivery teams have three traits in common. Find out to build those project management attributes in your team.

How to Save the Daily Standup Meeting

Scrum introduced development teams to the daily standup. In many organizations, though, this replacement for the weekly status meeting has turned into a daily status meeting. It doesn't have to be that way.

In CRM Software, Cost Control Is Impulse Control

Behavioral economics has proven that we're all pretty bad at making rational decisions. So what are you supposed to do about it? Make the people who want shiny new software pay for it themselves.

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