Process Improvement

Process Improvement news, analysis, research, how-to, opinion, and video.

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Why You Should Invest in Training Your IT Team

With technology advancing so rapidly, companies must be willing to train their IT staff. Yes, that knowledge will leave if employees do, but those who stay on board will use what they learn to solve problems and improve efficiency --...

How to Create High-Performing Project Management Teams

Top-notch IT product-delivery teams have three traits in common. Find out to build those project management attributes in your team.

How to Save the Daily Standup Meeting

Scrum introduced development teams to the daily standup. In many organizations, though, this replacement for the weekly status meeting has turned into a daily status meeting. It doesn't have to be that way.

In CRM Software, Cost Control Is Impulse Control

Behavioral economics has proven that we're all pretty bad at making rational decisions. So what are you supposed to do about it? Make the people who want shiny new software pay for it themselves.

CIO Discovers the 'Terrifying' Reality of Cloud Apps Running Wild

Rogue cloud services are ripping gaping holes in the security fabric of most companies, putting the CIO in a tough spot. But as the fallout from the Target attack shows, IT and business leaders will go down together if the breach hits...

Symantec Lays Out Advanced Threat Protection Roadmap

With black hat hackers now outgunning legitimate organizations, the world's largest security company is adopting a new integrated approach to advanced threat protection.

8 Tips to Improve Mobile Collaboration

Mobile computing and workplace collaboration experts offer advice on how you can boost communication and productivity among your mobile employees.

Why Healthcare Needs Amazon (or Anyone) to Shake Things Up

As healthcare in the United States embarks on what PwC describes as its most radical shift in 80 years, most health IT incumbents just aren't cutting it.

How to Gauge Employee Satisfaction, One Question at a Time

If you're looking to improve workplace satisfaction and retention, you can improve morale by asking employees a single question.

How Story Mapping Complements Agile Development

Story mapping offers a visualization of the steps, or stories, which make up a software development project. This conversation with several experts on the topic discusses how story mapping works, how maps are created and how...

Hire for Cultural Fit, Train for the Right IT Skills

Hiring for the right cultural fit can be more important than focusing on technical skills alone and can help companies improve employee retention, engagement and loyalty.

Trek Bicycle Rides Project Management Tool to Efficiency

Getting new products to market on time is critical, especially for a business that is seasonal. In order to improve new product development and delivery Trek Bicycle implemented a project management tool that is keeping teams better...

With CRM Data, More Isn't Always Merrier

The cornerstone of CRM systems (and any sales or service transaction) is interaction between your people and your customers. But more people records in the system isn't necessarily better, as many data quality problems in CRM are...

14 Tips for Creating a Paperless Office

Half a century after marketers coined the term 'paperless office,' the concept largely remains a myth. Today's businesses probably can't go completely paperless, but these 14 tips will at least help them stop wasting paper and start...

Efficient Employee Onboarding Critical for Long-Term Success

How your organization handles the first days, weeks and even months of a new employee's tenure is critical to lasting success, company loyalty and retention.

Don't Let CRM Data Make MIS Into Misinformation

Even if you have high-quality customer relationship management data, there's a hidden monster that can gobble up management information system credibility. It's time to reign in user-generated CRM reports.

Shortage of Project Managers Sends Businesses Scrambling

When it comes to project management, many organizations find themselves understaffed and that's putting them at a competitive disadvantage, according to a study by ESI International.

How Little Debbie Used Predictive Analytics to Survive Snack Industry Shakeup

McKee Foods, maker of Little Debbie snacks, turned to Workday's cloud-based human capital management and payroll software. The switch helped it analyze data for decision-making, save money and better survive a snack industry shakeup.

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