Retail

Retail news, analysis, research, how-to, opinion, and video.

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customer service cloud

Why the former CIO of Gap moved from clothes to cloud

After spending the past year investing in and advising a handful of retail and SaaS startups, Tom Keiser is again donning his CIO hat for Zendesk, a rising customer service software maker.

retail experience

6 ways data is taking over retail

Data has seeped into every nook and cranny of the retail process, thanks to everything from mobile devices and Wi-Fi to beacons, sensors, cookies and POS terminals. The result? A nearly total data takeover of the retail landscape.

amazon prime

Amazon Prime and the racist algorithms

The company’s algorithms told it where to offer its Prime Free Same-Day Delivery service, but an algorithm that uses data tainted by racism will be racist in its outcomes.

chip pin credit card reader

Retailers must upgrade authentication, encryption and pen testing

The PCI Security Standards Council now requires better authentication, encryption and penetration testing by companies that accept consumer payments, improvements lauded by security expert.

sales tax

South Dakota law will be a test case for a US Internet sales tax

A new South Dakota law may end up determining whether most U.S. residents are required to pay sales taxes on their Internet purchases.

amazon uk de box

Amazon.com shows European Commission one way to eliminate geoblocking in e-commerce

With its latest distribution initiative, Amazon.com might achieve what the European Commission has struggled with for years: the creation of a borderless online marketplace where the price of goods and the cost of shipping them is the...

video

Drone deliveries are arriving at a golf course in Japan

Online retailer Rakuten will start a drone delivery service at a golf course in Japan

A rising tide lifts all boats

The urgency of recognizing and satisfying unknown software needs

It’s the unknown unknowns that get you! Using marketing technology as an example, we examine ways of exposing unknown software needs and evaluate the urgency of satisfying them.

emv chip and pin

Chip card payment confusion, anger rages on

Six months after U.S. retailers began assuming liability for debit and credit card fraud, only a fraction of the nation's in-store payment terminals can accept the highly secure chip-enabled cards.

Dreamforce (3)

Next up in IoT: The Internet of shirts and shoes

IoT startup Evrythng is teaming up with packaging company Avery Dennison to give apparel and footwear products unique identities in Evrythng’s software right when they’re manufactured.

How to Break Into Data Science

Why data scientist is the hottest tech job in retail

It should be clear to every IT leader in every industry that data is eating the world. The retail sector is no different. And finding the people who can mine the gold out of the vast veins of data running through the retail world is...

fashion industry

J.Crew hires new CIO in bid to revitalize fading brand

J.Crew hires Michelle Garvey from Ann Inc. as its new CIO as the struggling apparel retailers attempts to jumpstart sluggish sales and declining profits.

nordstrom

Nordstrom CIO hires former Amazon exec as CTO

Nordstrom hires Kumar Srinivasan, who will work with CIO Dan Little to help streamline and improve the fashion retailer's merchandise and supply chain software.

starbucks tech

Starbucks' CTO brews personalized experiences

Using data collected from millions of weekly transactions, Starbucks plans to provide more personalized service to its mobile app and loyalty reward users.

facebook messenger apps

Facebook may use Messenger to push into retail payments

Facebook is pushing the concept of Messenger as a platform, with possible new features including retail in-store payments.

rescator credit card carding site

FireEye says hackers are racing to compromise POS systems

Cybercriminals are redoubling efforts to steal payment card details from retailers before new defenses are put in place, according to FireEye.

customer satisfaction

Don’t believe (all) the martech hype

While advances in marketing technology can help you discover, track and engage customers in new ways, don’t be fooled into thinking martech is the silver bullet for all your marketing needs.

video

Domino's has a pizza delivery robot

The future is here! Domino's Pizza has developed an autonomous pizza delivery robot in Australia

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