Retail

Retail news, analysis, research, how-to, opinion, and video.

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19% of shoppers would abandon a retailer that’s been hacked

Nearly a fifth of shoppers would avoid at a retailer that has been a victim of a cybersecurity hack.

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How online businesses grow sales in the offline world

The efficiency of ecommerce sales with one-click checkout and third-party fulfillment can come at the cost of intimacy between you and your customer. Here’s how some online businesses are getting personal.

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Amazon gets its own branded air cargo plane with 39 more to follow

Holding out the promise of quicker deliveries to its customers, Amazon.com on Thursday unveiled Amazon One, the company’s first air cargo plane.

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How 'super shoppers' shape the future of online retail

A recent study found that 13 percent of the world's internet shoppers account for nearly two-thirds of all consumer spending on goods online, and the group's shopping habits could impact the rest of the consumer market.

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How Wal-Mart enables 'innersource' with Github

The big box retailer’s technology arm has adopted the open source ethos, encouraging its engineers to write code and share it with time-crunched teams that can use the help.

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Will the Olympics ‘payment ring’ jumpstart NFC demand?

A group of Olympic athletes will be tapping a ring, instead of swiping a credit card, at the summer games in Rio. Visa is hoping that will raise the profile of Near Field Communication for retail transactions.

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How the Internet of Things is revolutionizing retail

The world of retail may never be the same, thanks to the Internet of Things (IoT) and its network of connections linking the physical and digital worlds in an ecosystem of computers, smartphones, stores, vehicles, wearables and more.

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IBM's Watson just landed a new job: helping Macy's shoppers

IBM's Watson may be putting its cognitive muscle to work battling cancer and cybercriminals, but it's no slouch at shopping, either. On Wednesday, retail brand Macy's announced that it's testing out a new mobile service that lets...

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Amazon says Prime Day was company’s biggest sales day ever

The company’s second annual summer sales event surpassed customer orders from Prime Day 2015 by more than 60% worldwide and more than 50% in the U.S.

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Hands-on with Walmart Pay: The retailer's answer to Apple Pay is a pleasant surprise

The company's app-based payment system for in-store purchases isn't perfect, but it's nearly delightful.

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Robots go the extra mile to deliver restaurant orders

The robots are coming, and they're bringing dinner.

iot retail internet of things

How the internet of things is revolutionizing retail

The world of retail may never be the same, thanks to the internet of things (IoT) and its network of connections linking the physical and digital worlds in an ecosystem of computers, smartphones, stores, vehicles, wearables and more.

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Visa moves to streamline chip-card processing certifications

After months of frustrating delays for U.S. merchants that have been required to roll out payment systems that accept new, more secure computer chip credit and debit cards, Visa announced a series of remedies.

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HTC pushes commercial virtual reality with packaged offer

HTC announced a Vive Virtual Reality package focused on business users for $1,200 that includes dedicated customer support.

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Amazon to invest $3 billion more in India's booming online market

Amazon.com is to invest US$3 billion in India, in addition to a $2 billion investment the online retailer announced in 2014.

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Apple could have trouble opening Apple Stores in India

The company reportedly won't be exempt from requirements that 30 percent of products be locally sourced.

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It’s time for Microsoft to close its fake Apple stores

Microsoft’s desperate effort to copy Apple’s stores is a total failure. It's well past time for Microsoft to admit defeat and close its retail stores.

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Why the former CIO of Gap moved from clothes to cloud

After spending the past year investing in and advising a handful of retail and SaaS startups, Tom Keiser is again donning his CIO hat for Zendesk, a rising customer service software maker.

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