Retail

Retail news, analysis, research, how-to, opinion, and video.

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SoftBank targets service industries with Boston Robotics acquisition

SoftBank's latest robotics acquisition could allow it to open up a whole new market for service industries and home help.

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Retail CIOs take note: Millennials own your future

With over $1.4 trillion in millennial spending power by 2020, no retailer can afford to overlook what this generation wants.

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How QVC uses streaming analytics to drive revenue

Real-time analytics on transactional data -- combined with historical and other data -- help the home shopping retailer respond to trends in the moment.

Gap explains how a retail customer can give back to OpenStack

Although the retail giant runs whatever it can on OpenStack, it doesn't commit to the code base. Here, the infrastructure architect responsible for private cloud at Gap explains how to push the vendors in the right direction

Tesco uses AI to stock shelves, route drivers with Google Assistant

The retailer is using artificial intelligence (AI) and machine learning to improve the efficiency of its in-store picking process and drivers' routes

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EU plans further e-commerce antitrust investigations to empower consumers

E-commerce businesses may face further antitrust investigations, the European Union's top competition watchdog has warned. The European Commission hopes these investigations will lead to more choice and lower prices for consumers,...

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Samsung surprises with early release of unlocked Galaxy S8

You can now buy a fully unlocked Galaxy S8 and S8+ for $725 and $825, respectively, through Best Buy and Samsung.com.

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Ditching passwords and increasing ecommerce conversion rates by 54%

Removing passwords from the ecommerce process will pave the way to new and improved shopping experiences that deliver happier customers and higher profits.

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Retail CIO accelerates IT service delivery

Gap CIO Paul Chapman has reorganized his technology organization and created a new IT operating model that emphasizes collaboration and faster decision-making.

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How storytelling ignites IT innovation at Lowe’s

The home improvement retailer creates comic books with narrative arcs to make virtual showrooms, guide robots, and interstellar 3D printing viable.

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Apple’s stores will never be the new Starbucks

Angela Ahrendts is leading some big changes to Apple’s retail stores, but sometimes change is not a good thing. Apple wants to turn its stores into a version of Starbucks. Has the company lost its mind?

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How gamification improves customer engagement and retention

Marketing pros and business owners share tips on how to use gaming techniques to attract, educate and retain customers -- and sell more stuff.

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Wal-Mart launches emerging tech incubator

Wal-Mart Stores is creating what it's calling a technology incubator in Silicon Valley that's focused on technologies that will change how people shop.

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How Target is reimagining its stores to compete in the digital world

Target currently gets less than 5 percent of its retail business from digital, however, CEO Brian Cornell is looking to change that.

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Is the rocky road to EMV retail adoption getting smoother?

Confusion and resistance to EMV abounded in 2015, but 2017 brings improvements in adoption and an ongoing evolution in the implementation of EMV-capable credit card readers.

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Credit-card breach hits another restaurant chain

Several high-end eateries run by Select Restaurants in Cleveland were the victims of fraudulent cards used by customers at its eateries.

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Amazon brings Alexa to its main iOS app to help iPhone users shop and track orders

Siri who? iPhone users can now ask Alexa to track a package or play a Prime video.

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Crime ring used Amazon, eBay to sell stolen printer ink

A dozen suspects are accused of raking in at least $12 million by putting stolen ink cartridges and retail electronics up for sale on Amazon and eBay, New York’s attorney general said on Wednesday.

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