Retail news, analysis, research, how-to, opinion, and video.

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credit card device

Retailers Must Not Ignore Security Alerts, Court Says

In what some are calling a "game changer," a Minnesota federal court held Target liable earlier this month for data breach losses because the company had ignored its own security alerts

iphone 6 plus

Walmart Slashes iPhone 6, iPhone 6 Plus Prices

The new Apple iPhone 6 Plus phablet was nowhere to be found among all the blockbuster Black Friday and Cyber Monday deals last month, but Walmart has surprised this week by announcing a deep discount on the smartphones through...

Cisco sees a data analytics fortune at the edge of the network

The company is packaging analytics solutions for networks of connected devices


Getting in Customers’ Faces

When retailers use IT analytics to get close to their customers, they need to do it the right way.

Bebe Stores says credit card data hacked

The retail chain becomes the latest to suffer theft of customer payment card information

old fashioned telephone with numbers highlighted 122400053

Report Highlights Discrepancy in Retailer Call-Response Time

If you called Newegg, Best Buy or GameStop on Black Friday or Cyber Monday, you likely waited a very long time. A market research firm spotlighted the retailers with the quickest phone call response times and called out the ones that...


Omega and Other Luxury Watch Brands Target Knock Off Smartwatch Faces

After battling counterfeit watches for decades, luxury brands decide to play watch face whac-a-mole.

00 title smartcard checklist

12 Point Smartcard Checklist for Merchants

Just about a year from now, retail merchants who currently accept only magnetic stripe payment cards will have to start accepting chip-based smart cards as well.

dec fea opener

Tech and Exec Disasters Put J.C. Penney in a Bind

J.C. Penney's moves in the last few years stand as prime examples of how not to manage, how not to implement technology and how not to respond to looming business threats.

digital natives shopping

How to Attract Digital Natives to Buy at Retail Stores

Those 18- to-25-year-olds are a savvy bunch. They window shop at retail stores only to bargain-hunt online. They research products on their smartphones while walking the aisles. Retailers that want them to buy at brick-and-mortar...

free in store wifi

3 Reasons to Offer Free Wi-Fi in All of Your Stores (Now)

Wi-Fi availability will help keep customers shopping. Your workforce needs it anyway. It is also a powerful management tool.

J.C. Penney: A Case of What Not to Do for Business and IT Leaders

The missteps and misfortunes of this retailer offer some classic warning signs that any enterprise would be wise to heed, says Maryfran Johnson.


How QVC’s Omnichannel Focus Leads to Better Customer Engagement

The shopping network’s CIO says that by using metrics of engagement (as opposed to pure revenue tracking), QVC is able to determine the effectiveness of its omnichannel investment.

Apple's new iPads

Black Friday Deals Reveal Deep iPad Discounts

U.S. retailers plan to mark down Apple's iPad with steep discounts for this year's Black Friday sales.

ipad mini 16gb

Black Friday iPhone 6, iPad Air Deals Spill Forth From Walmart

Walmart staggers Black Friday 2014 over several days, bundles gift cards with iPhone 6, iPad Air

Apple Pay credit cards on file

Apple Pay Has Retail CIOs Rethinking How Customers Pay

The introduction of Apple Pay -- and CVS and Rite Aid's subsequent disabling of the technology -- has retail CIOs once again rethinking the way customers pay at the cash register.

retail theft

Cost of Retail Crime Skyrockets Nearly 30 Percent

Higher proportions of employee theft and shoplifting as a share of all retail losses, combined with higher spending on loss prevention, resulted in a 27 percent increase of the cost of retail crime in the United States, according to...

home depot

Home Depot Says 53 Million Email Addresses Compromised During Breach

Home Depot says that in addition to 56 million payment cards, the attackers responsible for the breach on their POS network earlier this year also compromised 53 million email addresses.

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