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Drone deliveries are arriving at a golf course in Japan

Online retailer Rakuten will start a drone delivery service at a golf course in Japan

A rising tide lifts all boats

The urgency of recognizing and satisfying unknown software needs

It’s the unknown unknowns that get you! Using marketing technology as an example, we examine ways of exposing unknown software needs and evaluate the urgency of satisfying them.

emv chip and pin

Chip card payment confusion, anger rages on

Six months after U.S. retailers began assuming liability for debit and credit card fraud, only a fraction of the nation's in-store payment terminals can accept the highly secure chip-enabled cards.

Dreamforce (3)

Next up in IoT: The Internet of shirts and shoes

IoT startup Evrythng is teaming up with packaging company Avery Dennison to give apparel and footwear products unique identities in Evrythng’s software right when they’re manufactured.

How to Break Into Data Science

Why data scientist is the hottest tech job in retail

It should be clear to every IT leader in every industry that data is eating the world. The retail sector is no different. And finding the people who can mine the gold out of the vast veins of data running through the retail world is...

fashion industry

J.Crew hires new CIO in bid to revitalize fading brand

J.Crew hires Michelle Garvey from Ann Inc. as its new CIO as the struggling apparel retailers attempts to jumpstart sluggish sales and declining profits.


Nordstrom CIO hires former Amazon exec as CTO

Nordstrom hires Kumar Srinivasan, who will work with CIO Dan Little to help streamline and improve the fashion retailer's merchandise and supply chain software.

starbucks tech

Starbucks' CTO brews personalized experiences

Using data collected from millions of weekly transactions, Starbucks plans to provide more personalized service to its mobile app and loyalty reward users.

facebook messenger apps

Facebook may use Messenger to push into retail payments

Facebook is pushing the concept of Messenger as a platform, with possible new features including retail in-store payments.

rescator credit card carding site

FireEye says hackers are racing to compromise POS systems

Cybercriminals are redoubling efforts to steal payment card details from retailers before new defenses are put in place, according to FireEye.

customer satisfaction

Don’t believe (all) the martech hype

While advances in marketing technology can help you discover, track and engage customers in new ways, don’t be fooled into thinking martech is the silver bullet for all your marketing needs.


Domino's has a pizza delivery robot

The future is here! Domino's Pizza has developed an autonomous pizza delivery robot in Australia


Fireside chat with Home Depot's CIO Matt Carey

Maryfran Johnson interviews Home Depot's CIO Matt Carey who is on a mission to create an interconnected retail experience that harnesses the physical and digital assets available across 2,200+ stores and distribution centers. The $80...

hpe avatar scanner

HPE offers new business model for fashion, fitness and gaming businesses

Hewlett Packard Enterprise has a new business model for the clothing retail, fitness and PC gaming industries: Get into the modeling business.

know customers

CIOs must know their customers to know the business

CIOs who aren't learning what their customers want risk losing focus as they augment their business with digital capabilities.

amazon logo back up after site, app crash

Online retail giant is back online after suffering a crash across its website and mobile app Thursday afternoon.


Meet Connie, the Hilton robot concierge

Next time you check in a Hilton, you might find Connie, a robot concierge powered by IBM’s Watson artificial intelligence platform. At the Hilton McLean in Virginia, Connie is learning to interact with guests and respond to their...


6 things marketers need to know about beacons

Bluetooth 'beacons' are a simple way for marketers to communicate with customers in physical locations, but the platforms and infrastructure behind the tiny wireless sensors can be quite complex. Here's a quick guide to the basics of...

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