SaaS

Software as a Service (SaaS) news, analysis, research, how-to, opinion, and video.

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25 questions for screening a Salesforce Sales Cloud consultant

Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Sales Cloud system in particular, and cloud-based sales CRM in general, is critical. These questions will set you (and your consultant) up...

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20 questions for screening a Salesforce Service Cloud consultant

Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Service Cloud system in particular, and cloud-based service CRM in general, is critical. These questions will set you (and your consultant)...

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20 questions for screening a Salesforce Marketing Cloud consultant

The biggest issue with Salesforce Marketing Cloud projects in particular, and cloud-based marketing CRM in general, is matching the soaring goals and promises to the actuality of staff and funding. These questions will help you find a...

consulting contract

15 questions for screening a Salesforce Platform Cloud consultant

Salesforce Platform Cloud projects in particular, and CRM platform projects in general, have a wide range of requirements and practices, so you are going to need to think about “drill down” questions to ask potential consultants to...

Working with a Salesforce consultant: Understanding the process

Before you sign a contract with a Salesforce.com consultant, or any cloud CRM consultant, you need to understand how the project is going to be run. This comprehensive list of questions will help you determine if the consultant you're...

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The hidden costs of poor software purchasing exposed!

Many companies think they know how to purchase software when they have little idea of the process! This article looks at 3 places where money is squandered

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Cloud vs. clouds: A CIO’s conundrum

A reminder that redundancy (both multi-region as well as multi-provider) should be part of any cloud strategy, as well as a yearning for dynamic real-time interoperability between cloud providers to minimize cost and maximize...

How SaaS abandonment is killing your enterprise bottom line

For companies to truly thrive in the digital world, they need to be able to streamline data and processes.

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SAP has designs on new government business

Steve Ballmer's latest hobby, USAfacts.org, cast a spotlight on the effectiveness of local, state and federal governments when it launched in April. Its easy-to-read dashboards allow ordinary citizens to compare government's...

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Uber offers taxi service, not software as a service, says EU court official

Uber operates a transport service, not a software service, and so can be subject to taxi licensing regulations, the Advocate General of the Court of Justice of the European Union has advised.

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Using Salesforce to access SAP? Pour yourself a stiff drink

The week after a U.K. court favored SAP in a US$70 million licensing dispute, the software developer took another customer to arbitration in the U.S., this time seeking damages of over $600 million.

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How Microsoft plans to reinvent business productivity

Microsoft's Office has barely changed in 25 years. If we’re going to get more productive in the office and out, maybe it’s time for Microsoft to change the standard tools that we use to create documents.

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Microsoft and Google riding the cloud wave

Cloud-based services and infrastructure are boosting the financial performances of Microsoft and Google. In earnings calls this week, Google says it has developed 'deep enterprise' strengths and Microsoft says it's executing on...

Qualtrics invades the enterprise with its customer experience software

The Utah-based tech unicorn is 15 years old and has been quietly racking up an enterprise customer base that any startup would be envious of, so how did it get there and what's next?

NetSuite launches spate of ERP products and features

NetSuite launched a unified cloud service called SuiteSuccess and HR product SuitePeople at SuiteWorld 2017.

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Microsoft finds another use for LinkedIn with CRM integration

Microsoft is wielding LinkedIn against Salesforce in the battle for the CRM market. Starting Tuesday, salespeople will get LinkedIn Sales Navigator data alongside other information in the Dynamics 365 Sales dashboard.

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Open Media Project increases government transparency with technology

Real politics and law making isn’t riveting nor easy to follow. Long debates and votes scheduled at varying times make government hard to follow. How can the public stay abreast of legislation on issues that matter to them with...

G Suite vs Office 365 - What's the best office suite for business?

Microsoft and Google's productivity suites offer excellent applications, storage and user interfaces, but which is best for business users 2017?

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